Let us know if the "reset" works. I got the channels as of 7pm yesterday, but only after the CSR forced me to switch from a "grandfathered" AT&T digital package to a "Comcast" digital package. Alright, didn't "force" me, but absolutely no way to get InHD/InHD2 without doing it. Either pay the same but lose about 20 SD digital channels, or pay more for the same thing (plus InHD & InHD2).
In effect, they are charging for InHD and InHD2 by requiring one to forfeit the AT&T pricing which Comcast is required to honor (until January 1, 2004, I believe, when it could raise rates).
Anybody else in the same situation? You have a digital plan dating back to before the switchover from AT&T (subscription before December 2002) and can't get InHD or InHD2-- regardless of how expensive your grandfathered digital subscription is?
Doesn't seem to have worked. It's been about 45 minutes ... all of the programming info has returned to the onscreen guide ... still Not Authorized. I'm about to call them back, which is what they said to do.
I only got digital cable when they did that thing where your ISP charges were lower with cable teevee (before that, I just used a splitter to get the 70+ channels available that way). So I don't think I'm a grandfathered customer.
BTW, Sonoma, I always appreciate your messages here ... v. useful!
I sure hope they aren't going to require me to change my subscription. I don't want digital cable from Comcast. I get better SD channels from satellite, and cheaper too. I've been real happy with getting basic and HDTV for about $3 more a month than what I was paying for internet access alone.
If they end up charging I will just have to pass on the InHD channels then.
Did anyone get any official announcement that InHD channels were only available with the digital packages? Or are we only going by what CSRs tell us, because they aren't very reliable from one to the next.
I'm not sure what package I fall into (grandfathered or not), but I've had the Gold digital package since 2001 or so. When I had the CSR reset my box, she didn't say anything about having to upgrade the service, though she didn't know anything about InHD/InHD2 either. As of now, I'm still without those channels.
Summit, I am in Berkeley, and I got INHD/2 yesterday. Don't know if this will help you, but here's how it worked for me:
1) I got a CSR that knew what they were talking about ... he had himself had some problems getting INHD at his house in San Ramon.
2) He talked to his supervisor, who ...
3) Talked to someone "higher up" ... they did something to the diagnostic menu at some deeper level ... I don't know what any of this means, I'm just telling you what they told me. When they were done, I had INHD.
Well, according to the buzz in the other thread, AT&T package hold overs are not going to get InHD channels. You need to switch to a Comcast package. (I'm assuming you have AT&T package by mentioning "Gold".)
I just wish I could get a definite answer on that. I've called several times, explaining that the fact that I have an old AT&T package could be the reason I'm not getting the InHD channels, however every CSR I've talked to has said it shouldn't matter and that they can't promise being able to switch back to my AT&T package if I decided to change it to a Comcast package. I'd be losing a set of premium channels if I switch, which is why I'm hesitant to do so. I think it's ridiculous if I do have to switch, considering I'm paying an extra $5 for HD channels. Will this mean I won't be getting any new HD channels in the future? It's all crap and I'm pretty displeased.
As its been said before, consider that you are paying $5/mth for the rental of an HDTV capable box, not for any HDTV channels (which isnt a bad deal considering you have to sink $400+ to buy an HDTV box from the Sat folks).
At least a dozen folks have reported they had to change from ATT package to Comcast package to get InHD. Trust them or trust the CSR's you've talked with, your choice.
Feel free to keep your ATT package with the exact same channels at the exact same price. Comcast is letting you do that to keep you happy (sorry your displeased about that), but don't expect them to keep adding channels to that package, it's not their package and they would prefer to consolidate.
i finally got through to someone who was able to set up the channels for me, but said that it would cost another $5 a month for those two channels. they said something about regional 'sales' which accounted for differences between cities.
i already have a package with 2 premium channels (not from att) and all the other crap, and pay $5 a month for the hd box. has anyone else been told these two channels are another fee?
That's a new one...I havent seen anything like that on any of the comcast threads. I suspect its just a confused CSR. Take them up on it if you havent already and let us know if an extra $5 charge ends up on your bill (and what the description is). I doubt it will. I think the "regional 'sales'" is just a description of how the cost for the same package can vary slightly between cities depending on the individual franchise agreements.
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