|Originally posted by ReplayMike:|
Email is definitely still a valid channel. Let me see if I can find out what's going on.
I have the same problem. I emailed tech support with what I consider to be a serious issue (also posted it here), and have gotten no replies at all from either area.
The issue is this: there is a problem with both my ShowStoppers and the Hughes E45 satellite receivers to which they are connected via the serial port.
Specifically, the ShowStoppers will, on occasion, not change channels on the Hughes boxes. It believes it has changed channels, but it has not.
Please don't suggest I change to the IR blaster mode. I specifically looked very carefully and bought everything based on the ability to control the Hughes boxes from the ShowStopper box via the serial cable.
The problem seems to appear if I change channels on the Hughes box via its own remote. After I do that, the Hughes box ignores commands from the ShowStopper UNTIL the ShowStopper issues a "Channel up" or "Channel down" command. Then the Hughes box responds to the ShowStopper again.
I am bringing this issue up again because I got no response the first time, and because last night I recorded an hour of CNN Headline News when the box was set up to record Star Trek, and I am annoyed.
Clearly, there is something in the serial control string that needs to initialize the Hughes box which is not being sent every time. The short workaround is for the software to send a "Channel up" command before sending the direct input channel change.
Please tell me this is going to be fixed soon. Being unsure if the correct channel will be recorded defeats the purpose of having the ShowStopper.