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Hi. I've posted this question on another A/V forum, but I'm posting it here as well in the hope of getting more feedback more quickly.
First a bit of background, then a couple of questions...
In the past week, I've downloaded two HD movies onto my Windows 8-powered Lenovo G505 laptop: "Lucy" (last weekend) and "John Wick" (last night).
Both are supposed to have DD 5.1 audio; both had the AC3 option greyed out, so that I could only choose the stereo option. (Pics) I contacted iTunes Support last weekend and they asked me to delete the copy on my machine and re-download "Lucy", to see if it was just a problem with the initial download. No go: The replacement download was the same.
Also, the iTunes Store says the movies are available in 1080p and 720p, but:
- I can only get a 720p download; and
- when I check the movie info once I've downloaded it, I see that it's actually 1280 x 528.
Audio question: Is it possible that iTunes is detecting something with my laptop's on-board audio and therefore not downloading the AC3 track? If so, what settings should I be changing? (Note: I'm not sure that this is what's happening, since I'm able to play the 5.1 track off a DVD.)
Video question: Why am I not able to get a 1080p download? My AMD Radeon HD8570 video card is set to output 1920 x 1080 @ 60Hz. I'm connected to a Denon AVR-X4000 receiver which is connected to a JVC DLA-HD250 (1080p) projector.
a) If it's an HDCP issue, how do I resolve it? I can't seem to find anything on any of the devices to "fix" this.
b) At the above resolution - and also at 1920 x 1080 @ 24Hz and 1280 x 720 @ 60Hz - I get mild, intermittent stuttering throughout the movie. Is this due to the fact that the movie is actually 1280 x 528? Or is it a problem with insufficient system or video card memory? (Note: When I play a DVD, video is perfect - no stuttering at all.)
Any and all help is appreciated. Thanks!
First a bit of background, then a couple of questions...
In the past week, I've downloaded two HD movies onto my Windows 8-powered Lenovo G505 laptop: "Lucy" (last weekend) and "John Wick" (last night).
Both are supposed to have DD 5.1 audio; both had the AC3 option greyed out, so that I could only choose the stereo option. (Pics) I contacted iTunes Support last weekend and they asked me to delete the copy on my machine and re-download "Lucy", to see if it was just a problem with the initial download. No go: The replacement download was the same.
Also, the iTunes Store says the movies are available in 1080p and 720p, but:
- I can only get a 720p download; and
- when I check the movie info once I've downloaded it, I see that it's actually 1280 x 528.
Audio question: Is it possible that iTunes is detecting something with my laptop's on-board audio and therefore not downloading the AC3 track? If so, what settings should I be changing? (Note: I'm not sure that this is what's happening, since I'm able to play the 5.1 track off a DVD.)
Video question: Why am I not able to get a 1080p download? My AMD Radeon HD8570 video card is set to output 1920 x 1080 @ 60Hz. I'm connected to a Denon AVR-X4000 receiver which is connected to a JVC DLA-HD250 (1080p) projector.
a) If it's an HDCP issue, how do I resolve it? I can't seem to find anything on any of the devices to "fix" this.
b) At the above resolution - and also at 1920 x 1080 @ 24Hz and 1280 x 720 @ 60Hz - I get mild, intermittent stuttering throughout the movie. Is this due to the fact that the movie is actually 1280 x 528? Or is it a problem with insufficient system or video card memory? (Note: When I play a DVD, video is perfect - no stuttering at all.)
Any and all help is appreciated. Thanks!