An anamorphic 480 DVD should view correctly in FULL screen mode. Is your DVD player setup for a 16:9 tv?
Your Xbox 360 is evidently setup for upconversion to 720p. The XBR800 will lock to FULL screen mode with HD inputs.
This might not be a service menu problem.
Have you tried 480i on the DVD player and Xbox360? If yes, what changed? If the DVD player is setup for a 4:3 tv, the symptoms you describe are the result.
An anamorphic 480 DVD should view correctly in FULL screen mode. Is your DVD player setup for a 16:9 tv?
Your Xbox 360 is evidently setup for upconversion to 720p. The XBR800 will lock to FULL screen mode with HD inputs.
This might not be a service menu problem.
Have you tried 480i on the DVD player and Xbox360? If yes, what changed? If the DVD player is setup for a 4:3 tv, the symptoms you describe are the result.