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Discussion Starter · #1 ·
I've been shopping around for an RPTV lately. A local dealer carries the Toshiba HDX series, but does not have the 42HDX82 in stock. He stated they could special order the item and that:


1) Full payment would be required at time of order;

2) There was no return on special orders;

3) Price would be $2,000 w/ 5 yr. warranty;

4) It'd take about three weeks to get it.


Are 1) and 2) typical (or at least not unusual) policies for a local B&M when they have to special order something? I've special ordered audio equipment from other local dealers where it was paid for upon receipt, and they had a 14-day return policy, so this surprised me a bit. Maybe it shouldn't have?
 

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I think the smartest thing that anyone making a large purchase of

any complicated equipment can do, is to purchase locally if possible.

Price should be less important than the support you get from the

dealer. Personal, on site support if needed. As in...."Hey Bob, go to

Mrs. Smith's house and see why she can't get color on channel

35". The few dollars more you spend at a local specialty store is well

worth it particularly if you amortize that difference over the life of the set.


For my money specialty shops are the way to go for this product.


With that said, you must know and be willing to accept the rules

of that particular transaction.


How long has this dealer been in business? What is his reputation and

specialty? If he has washers, dryers and microwave ovens next to the

HDTV's, your in the wrong place.


On one hand if the store has to special order equipment just for you then

they are justified in seeing to it that you are fully committed to the product.

OTOH if they do not know how the product will perform and if it will meet

your minimum expectations they should say so. That way you have the final

word on the sale and should have no complaints.


Now the matter of support after the sale becomes very important. That is

what you want to ask. Who does the installation, setup and service if

service is needed? Do they have their own service department? Do

they have a relationship with a service center that has a good reputation?

Talk to the people that will work on the unit if needed. Size them up. Don't

be one of those guys who post complaint after complaint about uncaring

service from warranty service centers who never seem to get it right.

Will they exchange it if the product fails to work after it is serviced?


Good luck.
 

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Discussion Starter · #3 ·
Thanks for the response. In this instance, the retailer has been around since I was knee high to a weed (many years ago :p ) and they deal exclusively in audio/video.


With a no-return policy on special orders, service after the sale, as you pointed out, becomes the crux of the issue. I'll happily buy locally for a few $ more with good service, but if their service/extended warranty is little different than say Onecall, then it seems to me it boils down to cost.


When I'm down there tomorrow, I'll ask them some of the specifics regarding service as you suggested. Thanks again.
 
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