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Your picture looks a lot more like the results of a bad vertical deflection circuit or the deflection coil itself. But, I'm no expert. If you have a performance guarantee with your extended warranty, have you considered suing in small claims court?
 

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If this is "within spec" Loewe just sunk quite a few notches on my scale...You may want to place another voicemail to SS directing them to this post. Perhaps they will see it's far better to keep customers happy than to blow them off....


Good luck.


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Geof
 

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The geometry on that picture looks about the same that I had on my cheap 14" Sharp TV. http://www.avsforum.com/ubb/frown.gif


I hope you get this settled. $1800 is a nice downpayment on a new set though, if you can get something else than a Loewe maybe you should consider it. But small claims might be the best way to go for now.


Good luck.


/Mike

 

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Up front, this is only my experience, so it's somewhat hard for others to make a fair judgement, but I see a pattern that I felt needed to be shared with forum members.


Who hasn't been seduced by the goods looks of a Loewe DTV? I know I was, so fall of '99 I purchased a 32" Loewe 4:3 Arcadia - the model with the georgous black piano finish! BTW, the picture looked terrific: out of the box, excellent grayscale, no red push, and all input upconverted to a nice 480p picture. Of course, anamorphic DVDs were shown properly - after all, this is a $3000 DTV. At the time, there was no competition. I was very pleased.


Late last year, something happened. I turned the set on one day, and the geometry was off. I decided to get a service manual, so I called Sensory Science, the distributor in the US. Well, when you call SS, you never speak to a live person; you must leave a message and then hope the callback happens at at time when you are available. This certainly raised an eyebrow. After several rounds of phone tag lasting for 2 days, I was finally able to place the order for the manual.


The manual arrived, and I tried to correct the bowing that I saw at the botton and top of the screen, but any control to adjust this was absent. Since I was planning to go to CES, I figured I'd drop by the SS booth. Sure enough, a rep from SS told me what I could do to fix the problem - he'd seen this on other Loewe sets. Back home, the "fix" had absolutely no affect. I began to wonder if SS folks really understood how the Loewe works.


Again, I called SS, and again after a round of phone tag, I connected with a guy from SS tech support, who decided that my Loewe needed a new video card that would increase the voltage and correct the bowing problem. OK, so the card is ordered, Myer-Emco (the DC high end dealer where I bought the set) puts the card in, and my 'fixed' Loewe is returned. With great anticipation, I turned the set on - what I saw almost made me throw up! Not only was the geometry distrotion still there (hell, M-E hadn't even checked the picture, since the new card affected the horz height which I had to reset), but now the picture bloomed when large white areas were present. To compensate, I had to lower the contrast, and now have a dim flat picture. For this I paid $3000???.


Suffice to say, I've been round the block with SS & M-E, with the cursory fingerpointings, misunderstandings, and outright lies that I guess are typical of "customer service" today. SS even sent out an east coast rep who agreed that the picture was not of the quality that should be expected, but to no avail.


At this time, SS has taken the position that the set meets "spec" - this is code for a company that does not wish to expend any effort or money to meet customer expectations. M-E has agreed to give me 60% of what I paid for the Loewe as a down payment towards a replacement, but I'm now wondering what my extended warranty for the Loewe is for. It's a performance guarantee, BTW.


So, the bottom line is this: with a far greater selection of DTV sets now available, and competative prices, why would you want to deal with a company that believes the following is "within spec?"
http://members.bellatlantic.net/~jmi.../jmf_loewe.jpg

PS: If it's not clear by the picture, the set is incapable of producing a straight horz line except in the very center.

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J.Mike
Enjoying HDTV in DC (for now)

*************************

My DVD Collection
My Home Theatre



[This message has been edited by J.Mike Ferrara (edited 06-29-2001).]
 

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Just for fun I e-mailed this thread to the technical rep at Sensory Science with whom I've dealt in the past. Let's see what happens.
 

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Here is a response from Myer-Emco addressing my concerns about the performance of the set:
Quote:
Mr. Ferrara,


I'm not sure where to go from here. I understand your position, but when the manufacturer and my experts say the TV is within spec, it's hard for me to do more. I can't tell anything from the jpg. I'm glad to hear that you aren't mad at us, because we really have tried to do everything we can as an authorized representative of the manufacturer.


I realize you can "flame" us in the newsgroups. We will respect your

position and continue to service you, regardless of what happens. I also feel we "owe" you one for your trouble, so keep my number and email handy, in case you ever need anything at all.


Please remember that there are legal limits to what Myer-Emco can do as a representative of our manufacturer.


Regards,

Gary Yacoubian

Vice President

Myer-Emco
Can you imagine?

I don't have to flame - just present the simple truth and let other decide for themselves.


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J.Mike
Enjoying HDTV in DC (for now)

*************************

My DVD Collection
My Home Theatre
 

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J.Mike,

I for one would NEVER buy a Loewe product having heard and seen this issue. You should take them to small claims court.
 

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I am moving to Europe in a month or two and was considering buying a Loewe as i have seen them there, and they looked very nice, I will keep this in mind when buying a Tv there, thanks for the posting
 

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Quote:
I for one would NEVER buy a Loewe product having heard and seen this issue. You should take them to small claims court.
I'm seriously considering this - what have I got to lose? I want Sensory Science to feel my pain http://www.avsforum.com/ubb/frown.gif


If there are any lawyers in the Washington DC area who would like to support my effort here, please send me an email - THANKS!


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J.Mike
Enjoying HDTV in DC (for now)

*************************

My DVD Collection
My Home Theatre
 

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Well, one can't necessarily generalize about Loewe from this case. My Aconda has a lovely flat 16:9 picture with excellent geometry. I've never had to deal with Sensory Science.


Mojo


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Morris Jones

San Rafael, CA

[email protected]
http://www.whiteoaks.com
 
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