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I lost the receipt to my integra 7.8. I moved from one state to the next in the military and just can't find it. It is covered under a 3 year warranty, and the unit isn't even 3 years old. Basically, I was watching TV and the screen on the front of the unit just died- but the sound and everything still works. I called Integra twice, and the same very unhelpful representative answered the phone twice and told me that they can't look up my serial number to see if the unit is still under warranty. That sounds like a load of crap to me. I called DTR repair in Colorado, the closest repair center to me, and the lady on the phone said that Onkyo/Integra has sent many special authorization forms before for repair for customers that lost their receipt. She said that was her first time hearing that a representative wouldn't look it up by serial number to check the eligibility of the unit. WTF? Any suggestions here?
 

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Quote:
Originally Posted by InstantEulogy /forum/post/16996115


I lost the receipt to my integra 7.8. I moved from one state to the next in the military and just can't find it. It is covered under a 3 year warranty, and the unit isn't even 3 years old. Basically, I was watching TV and the screen on the front of the unit just died- but the sound and everything still works. I called Integra twice, and the same very unhelpful representative answered the phone twice and told me that they can't look up my serial number to see if the unit is still under warranty. That sounds like a load of crap to me. I called DTR repair in Colorado, the closest repair center to me, and the lady on the phone said that Onkyo/Integra has sent many special authorization forms before for repair for customers that lost their receipt. She said that was her first time hearing that a representative wouldn't look it up by serial number to check the eligibility of the unit. WTF? Any suggestions here?

The "great" Integra CS strikes again! I have said it b4--- great product; shi* CS! Anyway; I was forced to call and ask for a supervisor and or manager with my situation. Another option; call back another time of day and chances are u will get a different CS rep. Good Luck!
 

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Just do what Nascar_984 suggested. I have dealt with Onkyo CS and have had no problems.
 

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Quote:
Originally Posted by InstantEulogy /forum/post/16996115


I lost the receipt to my integra 7.8. I moved from one state to the next in the military and just can't find it. It is covered under a 3 year warranty, and the unit isn't even 3 years old. Basically, I was watching TV and the screen on the front of the unit just died- but the sound and everything still works. I called Integra twice, and the same very unhelpful representative answered the phone twice and told me that they can't look up my serial number to see if the unit is still under warranty. That sounds like a load of crap to me. I called DTR repair in Colorado, the closest repair center to me, and the lady on the phone said that Onkyo/Integra has sent many special authorization forms before for repair for customers that lost their receipt. She said that was her first time hearing that a representative wouldn't look it up by serial number to check the eligibility of the unit. WTF? Any suggestions here?

there is a resistor on the front panel display board that 'opens up'. if u'r in Tx...u can send it to us and we'll repair it for free. What about a cancelled check, copy of the ccard stment where the charge first was displayed (sorry the reference) --- i am sure u have that and it will b good enuff for us.

thanks, alan in cc,tx
 
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