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Marantz AV8802 13.2 XLR Pre/Pro **Official Thread**

1M views 16K replies 743 participants last post by  Geoff4RFC 
#1 · (Edited)
Hi,

The new Marantz AV8802 relacing the actual AV8801 has been announced, it's a 13.2 XLR processor, HDMI 2.0 ISF video and Wifi + Bluetooth integrated, with Audyssey MultEQ XT32 and an Audyssey Pro capacity. Indicated Public Price : 3800€... on the high side compared to the 8801 listed at @ 2800€.See details here :http://www.avcesar.com/actu/id-14423/marantz-av8802-pre-amplificateur-remplacant-de-lav8801.html (in French)





and for information to be compared to Denon's AVR-X7200W rear panel :



Hugo

FW Updates :

04/06/15 :

- A .dff file cannot be played from USB and the media player
- Even if the Sleep Timer setting is set to All Zone Stereo from Mobile App, Sleep Timer operates in Zone 2 only.
- When the customer selects "Amp Assign = Dolby Atmos, Layout = 7.1 CH + 4 Height", the help text of GUI displays an unnecessary explanation in the Pre-Amp setting.
- When Dynamic Volume is turned off with the AMX command, Dynamic EQ is also disabled.


one curious thing I noticed is when the marantz was in standby the oval display still had a few pixels lit --- very dimly.....so flipped down the front panel to reveal the main display....AND !

very curiously it said "ZONE 3 On" even though the marantz was in stand by ! aha I thought found something here. of course how the hell do you turn zone 3 off...as I dont have a zone 3 or a zone 2 for that matter...only a main zone...and likely why this is leaving my power amp on ?

nothing in the menus to switch off zones....so decide to look at the marantz remote...lo and held it has a zone button on it ...which if press it cycles through zones and the power button can then switch on and off each zone ! turned off zone 3 and woohoo...my power amp switches off ! victory !!!!

made sure zone 2 was off and then switched the remote to the main zone only.

so there you go. only thing I can think off is the zone button accidentally hit on the marantz remote and in powering on it has powered on zone 3 ? and hence thinking why the amp needed to stay on ?

anyways wiht all triggers on in the menu and with hdmi cec control off...no zones engaged wooohoo pleased to say triggers both are working as they should.

so thank good ness nothing has infact failed woohoo...no trips to the service centre !

one to chock away guys ....zones ...they can play with your triggers...good to also explore the hdmi cec side as with the complex trigger setup the thing has
will notify the one at the wheel….
The following is a list of fixes/changes included in the Feb 04th firmware update (DTS:X + HDMI 2.0a) :

1) Ability to use "Rear Height" instead of "Surround Height" with Auro 3D (which then allows using FH+RH for all 3 formats: Atmos, DTS:X, Auro 3D using a single Audyssey calibration)
2) HDMI 2.0a(HDR)
3) Add the "DTS: X" and "DTS Neural:X" sound mode feature.
4) When the customer plays DD + stream that exceeds 504kbps at specific Media Player (Tmall Magic box TMB300A), the sound might not be output from the AV receiver. The symptom is a problem that the product has the failure in playing DD + stream that exceeds 504kbps. (Improvement request from Dolby Laboratories, Inc.)
5) Even if the customer sets "Tone Control" to "ON" with the WEB control setting screen of the AV receiver, and the numerical value of Bass or Treble is changed, the AV receiver doesn't reflect a set value. The symptom is a problem that the AV receiver cannot set Bass or Treble from the WEB control.
6) When the input source of AV receiver switches automatically from Blu-ray (function during SACD playback) to TV Audio, the sound of the broadcast via ARC from specific TV (Panasonic) might not be outputted. The symptom is a problem that the sound of the broadcast via ARC from specific TV (Panasonic) might not be outputted.
7) Even if the customer sets Level FR from the WEB control screen of the AV receiver, the customer cannot confirm a set value of Level FR because the display on the WEB control screen doesn't change. The display of Level FR on the WEB control screen doesn't change but Level FR on the AV receiver side is changed. The symptom is a problem that the customer cannot confirm a set value of Level FR because the display on the WEB control screen doesn't change.
8) When the customer connects MAC Book to the AV receiver and then the specific MP3 file (Album art size is bigger than 1000x1000 pixels) is played from iTunes via the AirPlay, the AV receiver reboots before starting the playback of the MP3 file. The symptom is a problem that the AV receiver reboots before starting the playback of the MP3 file. (# 2-30-20150721-1 by EU region)
9) If the customer inserted the iPod classic to USB-A terminal on AV Receiver with standby mode (over 8 hours or more), when the customer turns on the power of AV receiver, the AV receiver cannot connect to the iPod again. The symptom is a problem that the AV receiver cannot connect to the iPod when the customer turns on the power of AV receiver. (#2-53-20150427-2 by EU region)
10) When the customer connects the AV receiver to HDMI output of specific Streaming Media Player (Roku 4) that the output setting of the resolution is set to 4K, the AV receiver doesn't output the video or the AV receiver has a latency until the output video. The symptom is a problem that the AV receiver doesn't output the video or the AV receiver has a latency until the output video.
11) Custom 2CH playback settings added
Auro 3D Upgrade instructions:

1. Connect the unit to the internet.
2. Ensure the unit has the latest firmware update installed.
3. Using the GUI, select Upgrade now (or go to SETUP -- GENERAL -- FIRMWARE -- ADD NEW FEATURE) and write down the "Upgrade ID" listed on the display
4. Go to the Upgrade website on the Marantz website at http://upgrade.marantz.com/na/marantz/pages/home.aspx
5. Complete the Auro 3D upgrade Personal form to include personal information, the unit's serial number (listed on back of unit or on original box), and the Upgrade ID obtained in step 3.
6. Enter credit card information - $199 USD (includes Auro 3D Demo Disk).
7. Once the card has been processed, the Auro 3D upgrade will be available to download to the unit (estimated download time - 49 minutes)


***** Also ... for those not wanting to upgrade to Auro 3D at this time, you will be given the option to turn Upgrade Notification OFF or you can just go to SETUP -- GENERAL -- FIRMWARE -- NOTIFICATIONS -- UPGRADE and select OFF so you don't get the Upgrade notification each time the unit is powered ON. :)

The following resets are available on the AV8802/A.

A. With the AVP powered OFF, press/hold the two buttons listed below on the AVP's front panel for 4-5 seconds after releasing the power button.

Microprocessor reset – GAME+A-DSX

Factory/Deep Reset (includes microprocessor reset) – MOVIE+MUSIC


B. With the AVP powered ON and the "Online Music" source selected, press/hold the two buttons listed below for 4-5 seconds

Network Reboot (network card only) – BACK+ ENTER

Network Reset (network card + following settings initialized: Favorites, Smart Select, Presets, Internet Radio recently played, Flickr contacts, User ID, Resume Playback station) – M-DAX+DYNAMIC EQ

After installing the DTS:X update, the Marantz Remote App might not work. So this update is to fix that issue.

4/6/2016
(1) When the customer updates the firmware to "DTS: X", the product might not be able to operate from the Marantz Remote App.


July 04, 2016

- When customer connects the AV receiver with the specific BD player (Sony BDP-CX960 and Sony CX-7000 Blu-ray Jukebox) via the HDMI and playback the contents of "DTS-HD", the AV receiver doesn't recognize the audio of "DTS-HD". Therefore, the specific BD player outputs the audio signal with Multi ch PCM.
The symptom is a problem that the "DTS-HD" format signal is not output.
- In a network environment in which AV receiver is connected, the network module of the AV receiver reboots when Netflix APP starts on the iOS device.
The symptom is a problem that the network module of the AV receiver reboots when Netflix APP starts on the iOS device.
- The audio intermittently becomes interrupted when HD cable TV program switches from DD with DSU to PCM based commercial using Dolby Surround.
The symptom is a problem that the audio intermittently becomes interrupted when HD cable TV program switches from DD with DSU to PCM based commercial using Dolby Surround.
- When the customer plays a specific file by USB Memory device, the track name is changed one after another in 25 seconds. (File that the number (01 and 02, etc.) are recorded at the beginning of the name.) The symptom is a problem that the track name is changed one after another in 25 seconds.
- When the customer inputs the 2ch audio signal with the following specific condition to the AV receiver, the Center channel output signal is distorted.
Sound mode: DTS Neural:X Input signal: amplitude = over 440mFFS (40% vs full scale) and frequency=720Hz / 2.7~4.1kHz
The symptom is a problem that the Center channel output signal is distorted by the specified condition.
- After the firmware updates to corresponding to the "DTS:X" feature, the following failure occurs in the AV receiver.
When the surround mode is "DTS:X", the surround parameter "Neural:X" of the initial value is OFF. The symptom is a problem that the surround parameter "Neural:X" of the initial value is OFF when the surround mode is "DTS:X". (The correct initial value is ON.)
- After the firmware updates to corresponding to the "DTS:X" feature, the following failure occurs in the AV receiver.
When the customer inputs the DTS signal of 2ch to the AV receiver, the AV receiver shows "DTS Neural:X" on the display but the audio signal is not output with "DTS Neural:X". The symptom is a problem that the AV receiver shows "DTS Neural:X" on the display but the audio signal is not output with "DTS Neural:X" when the customer inputs the DTS signal of 2ch to the AV receiver.
- When the customer switches the sound mode from the Denon Remote App, the following failure occurs in the AV receiver.
Example: The sound mode becomes the "Dolby Surround" even if the customer selects the "DTS Neural:X" in the sound mode.
The sound mode becomes the "DTS Neural:X" even if the customer selects the "Dolby Surrouds" in the sound mode.
The symptom is a problem that the sound mode is not correctly selected even if the customer selects the sound mode.
- When the customer connects iPod/USB and MediaServer to the product, and music is played, the product was a specification that do an unnecessary access.
- When the black hole router was present between the Internet environment of the AV receiver and DPMS server (including the Internet service provider side equipment), the AV receiver might fail in the firmware update. (The black hole router is a router that destroy it when the divided IP packet cannot be forwarded.)
jdsmoothie said:
October 28, 2016

1. DSU on DTS sources
2. Neural-X on Dolby Sources
3. Pandora logon fix
jdsmoothie said:
April 25, 2017

1. Added support of the 2016 Marantz Remote App version 2.2.0
2. Counteracted upcoming Spotify platform changes.
3. Corrected issue where Audyssey data would not save with Quick Selects
4. Corrected issue where Info screen would not disappear after AVR power up.
.
 
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#6,401 ·
Can those who've sent in their 8802 for upgrade to 'A' chime in on what the turnaround time was? Looking for a window to send mine in and have heard different things about the duration. Thx.
I dropped my double-boxed AV8802 off at FedEx Office on a Thursday ($72 from Illinois, $4000 declared). The following Monday I got an update from them that it was in process, Tuesday it was done. I had it back at the end of the day that Thursday via UPS and their double-box.

Lots of finger prints, smudges and one missing screw. Other than that the AV8802A is perfect. I don't have a way to verify the update yet (no UltraHD display).
 
#6,402 ·
I dropped my double-boxed AV8802 off at FedEx Office on a Thursday ($72 from Illinois, $4000 declared). The following Monday I got an update from them that it was in process, Tuesday it was done. I had it back at the end of the day that Thursday via UPS and their double-box.

Lots of finger prints, smudges and one missing screw. Other than that the AV8802A is perfect. I don't have a way to verify the update yet (no UltraHD display).
Thx for info.
 
#6,403 ·
Can those who've sent in their 8802 for upgrade to 'A' chime in on what the turnaround time was? Looking for a window to send mine in and have heard different things about the duration. Thx.
I've done several. SO FAR, it has taken them 2 days to spin. SO FAR, just fingerprints. SO FAR, 100% working. Every box came double boxed. Freight for me costs $50 from MN to NY.

I give them a letter grade A rating for communication, turn around, and professionalism. I've had about 60 customers do their own return. Everyone I have talked with has been delighted.
 
#6,404 ·
I dont watch much Tv too be honest. Haven't even seen Games of Thrones, Walking Dead. Friends keep telling me I'm missing great shows but I'd rather sit in my Theatre room and Watch a Movie.


Frank
Game of Thrones has been better than 95% of the movies I've watched in the last 2 years. To me, it is a movie... just a series of mini movies.
 
#6,405 · (Edited)
Can those who've sent in their 8802 for upgrade to 'A' chime in on what the turnaround time was? Looking for a window to send mine in and have heard different things about the duration. Thx.
I dropped my double-boxed AV8802 off at FedEx Office on a Thursday ($72 from Illinois, $4000 declared). The following Monday I got an update from them that it was in process, Tuesday it was done. I had it back at the end of the day that Thursday via UPS and their double-box.

Lots of finger prints, smudges and one missing screw. Other than that the AV8802A is perfect. I don't have a way to verify the update yet (no UltraHD display).
Thx for info.
I've done several. SO FAR, it has taken them 2 days to spin. SO FAR, just fingerprints. SO FAR, 100% working. Every box came double boxed. Freight for me costs $50 from MN to NY.

I give them a letter grade A rating for communication, turn around, and professionalism. I've had about 60 customers do their own return. Everyone I have talked with has been delighted.
Well, I shipped my AV8802 unit to United Radio on a Wednesday, August 26, 2015, via-UPS ($117.00USD shipping cost/insurance from Los Angeles area). UPS Tracking confirmed delivery to Syracuse NY on the following Tuesday, Sept. 01, 2015 (signature on delivery).

After waiting a week to hear back from United Radio I decided to contact them (Tuesday, September 08, 2015). They explained that my unit was not in their system, did not know [anything] of it's where-abouts? Also, that they would escalate issue and get back to me the next day.

Upon not hearing back after 24 hours I contacted United Radio a second time (Thursday, September 10, 2015). Once again they explained that my unit was not in their system, did not know [anything] of it's where-abouts? Also, that they would escalate issue and get back to me the next day.

Upon not hearing back after 24 hours I contacted Unit Radio a third time (Friday, September 11, 2015). This time a representative confirmed that my Marantz unit was now logged-into their system. That it had been located, upgraded, and shipped-out all on the same day prior (Thursday, September 10 2015). However she could not provide me a tracking No..

After waiting well over a week I (surprisingly) received an automated UPS e-mail confirming that a shipment had been initiated from United Radio (Sunday, September 20, 2015). My AV8802A shipment arrived at my door on Tuesday, Sept. 22 2015, nearly one month after I shipped unit to them. It is doubled-boxed.

I give them a letter grade "F-" rating for communication, due to the fact that they (United Radio, staff) never once made an effort to contact and/or inform me directly on the status of my unit throughout the whole process, either by e-mail or phone (they could'nt even locate the stupid thing). I had to make the effort to contact them.
I give them a letter grade "D" for turn around, due to the fact that most all other experiences I've read about (hear on AVS) have been mostly prompt.
I give them a letter grade "D" for professionalism for their non-responsive behavior.

To be honest I'm feeling somewhat perturbed and deflated, my unit is sitting here (in front of me), still double-boxed. Have yet to open it. I've lost a little excitement about this whole effort.
 
#6,410 ·
Greetings,

I am currently running a 7.1.4 (using the Atmos nomenclature) setup, and so I have exhausted all my AV8802's outputs... I'm just wondering what folks would do if they wanted to run a 2-channel music-only setup? My current LCR config has all 3 behind an acoustically transparent screen, and, while it sounds nothing short of astounding for that purpose, L and R are a little too narrowly placed for a quality stereo experience.

I guess I could use Zone 2, but then I wouldn't have access to my subwoofers. Of course, some might argue that I should be using a high-quality, full-range, pair of loudspeakers for my music-only experience, and leave the subwoofers out of it. The problem is, though, that I specifically chose to go away from my floor-standing B&Ws (as L+R), to the behind-the-screen JTRs in order to reclaim some of my floor space. So, I don't want to go back to a floor-stander for that reason, and that's the only way I would achieve a full-range result without a subwoofer...

What do other people do? Just not worry about it, and play their music through their theater speakers? Have a separate, dedicated, music system in the same space? (of course, that doesn't solve the full-range loudspeaker problem)...

Any thoughts?

Also, since the 8802 can only drive 11 of its 13 outputs, and everything is assignable anyway, what is the point of having 13 outputs? I know I should know this, already, but alas... my brain is already struggling with everything else it has to know.

- s.west
 
#6,411 ·
Greetings,

I am currently running a 7.1.4 (using the Atmos nomenclature) setup, and so I have exhausted all my AV8802's outputs... I'm just wondering what folks would do if they wanted to run a 2-channel music-only setup? My current LCR config has all 3 behind an acoustically transparent screen, and, while it sounds nothing short of astounding for that purpose, L and R are a little too narrowly placed for a quality stereo experience.

I guess I could use Zone 2, but then I wouldn't have access to my subwoofers. Of course, some might argue that I should be using a high-quality, full-range, pair of loudspeakers for my music-only experience, and leave the subwoofers out of it. The problem is, though, that I specifically chose to go away from my floor-standing B&Ws (as L+R), to the behind-the-screen JTRs in order to reclaim some of my floor space. So, I don't want to go back to a floor-stander for that reason, and that's the only way I would achieve a full-range result without a subwoofer...

What do other people do? Just not worry about it, and play their music through their theater speakers? Have a separate, dedicated, music system in the same space? (of course, that doesn't solve the full-range loudspeaker problem)...

Any thoughts?

Also, since the 8802 can only drive 11 of its 13 outputs, and everything is assignable anyway, what is the point of having 13 outputs? I know I should know this, already, but alas... my brain is already struggling with everything else it has to know.

- s.west
s.west. I run a combined 2ch and ht setup. but my mains are common to both, just using dedicated 2ch source, 2ch analog pre & pwr and sub woofer. can see my signature for link

one option I have seen with AT screen setup where mains are too close together with no depth etc, is people plonk a separate pair off mains in front of the AT setup. and feed with separate 2ch source, pre-par/integrated :)
 
#6,413 · (Edited)
#6,414 ·
Greetings,

I am currently running a 7.1.4 (using the Atmos nomenclature) setup, and so I have exhausted all my AV8802's outputs... I'm just wondering what folks would do if they wanted to run a 2-channel music-only setup? My current LCR config has all 3 behind an acoustically transparent screen, and, while it sounds nothing short of astounding for that purpose, L and R are a little too narrowly placed for a quality stereo experience.

I guess I could use Zone 2, but then I wouldn't have access to my subwoofers. Of course, some might argue that I should be using a high-quality, full-range, pair of loudspeakers for my music-only experience, and leave the subwoofers out of it. The problem is, though, that I specifically chose to go away from my floor-standing B&Ws (as L+R), to the behind-the-screen JTRs in order to reclaim some of my floor space. So, I don't want to go back to a floor-stander for that reason, and that's the only way I would achieve a full-range result without a subwoofer...

What do other people do? Just not worry about it, and play their music through their theater speakers? Have a separate, dedicated, music system in the same space? (of course, that doesn't solve the full-range loudspeaker problem)...

Any thoughts?

Also, since the 8802 can only drive 11 of its 13 outputs, and everything is assignable anyway, what is the point of having 13 outputs? I know I should know this, already, but alas... my brain is already struggling with everything else it has to know.

- s.west
Can't you just shut the multi-channel amp off and use the other set of outputs from the front channels (i.e. XLR or RCA) to a 2-channel amp?

B.
 
#6,415 ·
Well, I shipped my AV8802 unit to United Radio on a Wednesday, August 26, 2015, via-UPS ($117.00USD shipping cost/insurance from Los Angeles area). UPS Tracking confirmed delivery to Syracuse NY on the following Tuesday, Sept. 01, 2015 (signature on delivery).

After waiting a week to hear back from United Radio I decided to contact them (Tuesday, September 08, 2015). They explained that my unit was not in their system, did not know [anything] of it's where-abouts? Also, that they would escalate issue and get back to me the next day.

Upon not hearing back after 24 hours I contacted United Radio a second time (Thursday, September 10, 2015). Once again they explained that my unit was not in their system, did not know [anything] of it's where-abouts? Also, that they would escalate issue and get back to me the next day.

Upon not hearing back after 24 hours I contacted Unit Radio a third time (Friday, September 11, 2015). This time a representative confirmed that my Marantz unit was now logged-into their system. That it had been located, upgraded, and shipped-out all on the same day prior (Thursday, September 10 2015). However she could not provide me a tracking No..

After waiting well over a week I (surprisingly) received an automated UPS e-mail confirming that a shipment had been initiated from United Radio (Sunday, September 20, 2015). My AV8802A shipment arrived at my door on Tuesday, Sept. 22 2015, nearly one month after I shipped unit to them. It is doubled-boxed.

I give them a letter grade "F-" rating for communication, due to the fact that they (United Radio, staff) never once made an effort to contact and/or inform me directly on the status of my unit throughout the whole process, either by e-mail or phone (they could'nt even locate the stupid thing). I had to make the effort to contact them.
I give them a letter grade "D" for turn around, due to the fact that most all other experiences I've read about (hear on AVS) have been mostly prompt.
I give them a letter grade "D" for professionalism for their non-responsive behavior.

To be honest I'm feeling somewhat perturbed and deflated, my unit is sitting here (in front of me), still double-boxed. Have yet to open it. I've lost a little excitement about this whole effort.
OUCH! That had to be frustrating. It seems if you get outside of their SOP (Standard Operating Procedures), the level of service plummets and they struggle to recover. Your experience reminds me of a company called UPS. I've concluded UPS is a WONDERFUL company so long as nothing goes unplanned. Because it it does, they can't find their arse with both hands! Hence, I switched to FEDEX. Maybe it is just coincidence but the overwhelming majority of my suppliers now use FEDEX. So I wonder if your 10 day delay was a UPS delay/problem? I say this because I've recently got a package from United Radio (not an 8802A) where I see it was in the UPS system but it got sent around the country causing a 5 day delay.
 
#6,416 · (Edited)
Greetings,

I am currently running a 7.1.4 (using the Atmos nomenclature) setup, and so I have exhausted all my AV8802's outputs... I'm just wondering what folks would do if they wanted to run a 2-channel music-only setup? My current LCR config has all 3 behind an acoustically transparent screen, and, while it sounds nothing short of astounding for that purpose, L and R are a little too narrowly placed for a quality stereo experience.

I guess I could use Zone 2, but then I wouldn't have access to my subwoofers. Of course, some might argue that I should be using a high-quality, full-range, pair of loudspeakers for my music-only experience, and leave the subwoofers out of it. The problem is, though, that I specifically chose to go away from my floor-standing B&Ws (as L+R), to the behind-the-screen JTRs in order to reclaim some of my floor space. So, I don't want to go back to a floor-stander for that reason, and that's the only way I would achieve a full-range result without a subwoofer...

What do other people do? Just not worry about it, and play their music through their theater speakers? Have a separate, dedicated, music system in the same space? (of course, that doesn't solve the full-range loudspeaker problem)...

Any thoughts?

Also, since the 8802 can only drive 11 of its 13 outputs, and everything is assignable anyway, what is the point of having 13 outputs? I know I should know this, already, but alas... my brain is already struggling with everything else it has to know.

- s.west
The 13 outputs is for Audyssey DSX. All 13 cannot work at once because of MIPS (DSP) limitations.

Re: your stereo. Since I've been in your room, I can better appreciate your point of view. :) There is no real good way to change and re-engage XT-32 for 2 sets of speakers. If you use zone2 for stereo, again there is no XT-32 option. But I remember you definitely needing X-32 for the center (positioning) and not nearly as much for the L&R. I'm assuming you pulled the center closer to the edge of the cloth. Anyways, you could use Zone2 and an separate amp. You could even buy an A-B switcher http://www.russound.com/product_detail.php?i=1768 to use the same left and right amp.

If you needed to use a sub, that is going to be a problem. You could use a high level input on the sub and use the same amp to drive that. It is best to buy a separate sub for left and right or buy fuller range speakers without a sub. The sub is your biggest integration issue.
 
#6,418 ·
Can anyone give me good arguments to update to 8802A in stead of 7702MK2 ?
I have packed up the 7702 and agreed on trade in price, so difference will be 1600 Euro for me.


As no one seem to have listened to the 7702MK2 it is difficult to make up my mind what to do :)

I don't believe you will find much audio difference between the 7702 and the 7702mkII. All your paying for is the HDCP 2.2 upgrade and the ability to have DTS X. It's like the 8802 and the 8802A.


Frank
 
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