My rs40 was out of warranty when it would not start up even with a new bulb. Sent it to Mendtronix and got the pj back within a couple of weeks (I don't recall the exact time period but it wasn't long) and everything has been working fine since. The front ir was also repaired. Great communication. I thought everything went as smooth as I could have hoped for. Now hopefully I can hold out for the next big thing in jvc pj's whatever that might be.