For now I want to try their instructions and see what happens. Hopefully it will get resolved so I didn't waste my money. I have a 15' cable and it's just not quite long enough to be convenient. I have a 25' in my wish list ready to go though. I've almost purchased it several times, but I thought I read somewhere (maybe it was for the UMIK mic for REW?) that 15' was the max for reliable connection.
I bought this and it works for me.
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