bulbs/lamps do certainly have varialbe lifespans. unfortunately you are on the short end of the average 2X so far...... the lamp warning light comes on at 4000 hours. My salesman never mention needing to change a lamp although mits claimed it was a requirement to sell their sets, i was alot less informed before I purchased the set. i bought a 62525 in feb 2005 for $3600. had first lamp go out in summer 2006 but it had almost 9000 hours on it, well over average. Still complained to Mits and they lowered the lamp price to $200 and sent me a $75 refund check "customer appreciation" so final lamp cost was $125 for my first lamp out of warranty. About time to get another spare lamp. It does need an internal cleaning at least twice a year because of the dirty mirror issue. I don't need this kind of maintenence either and next display will be a plasma, sealed, no lamps and 60,000 hours till half brightness.
-
Get an exclusive sneak peek into our new project. >>> Click Here
-
Our native mobile app has a new name: Fora Communities. Learn more.
Mitsubishi wd-52725 dlp problems
2
Wd-52725 dlp is costing me an arm and a leg!
Purchased this set in Jan. 2005 for $3400.00 (made 12/2004). Picture in HD is great but......
I'm not happy with the cost of ownership as of this date. I have replaced the bulb in june of 06($250) and had a service cleaning in November of 06($300 do it yourself savings). Last week(5/15/07) the set shut off with a red led light on. Another bulb issue. Called Mitsubishi and at this point they will not cover any costs since the set is out of its 1 year warranty.
![]()
I talked with a local service shop and they want $100 for a service diagnostic check. They mentioned that the ballast/engine may be causing the bulb to blow prior to the bulbs end of life. This will cost major cash (600-1100$$)
This last bulb had less than 2000 hours (11 mo. )
Called Mitsu customer service and they said bulbs have a wide varied life span. "about 2000 hours is normal".
NOT WHAT THE SALESMAN AT RETAIL STORE SAID.
I was expecting to shell out $300 every 5000 hours.
Bottom line is my set is 2 years old and i have spent $800 to date.
I hope its only a bulb. Guess i will have to wait a few months to find out.
![]()
Purchased this set in Jan. 2005 for $3400.00 (made 12/2004). Picture in HD is great but......
I'm not happy with the cost of ownership as of this date. I have replaced the bulb in june of 06($250) and had a service cleaning in November of 06($300 do it yourself savings). Last week(5/15/07) the set shut off with a red led light on. Another bulb issue. Called Mitsubishi and at this point they will not cover any costs since the set is out of its 1 year warranty.
I talked with a local service shop and they want $100 for a service diagnostic check. They mentioned that the ballast/engine may be causing the bulb to blow prior to the bulbs end of life. This will cost major cash (600-1100$$)
This last bulb had less than 2000 hours (11 mo. )
Called Mitsu customer service and they said bulbs have a wide varied life span. "about 2000 hours is normal".
NOT WHAT THE SALESMAN AT RETAIL STORE SAID.
I was expecting to shell out $300 every 5000 hours.
Bottom line is my set is 2 years old and i have spent $800 to date.
I hope its only a bulb. Guess i will have to wait a few months to find out.
1 - 20 of 22 Posts
Well my above post was actually solved in july 2007. It was a power transformer unit internal to the set that feeds voltage to the bulb assembly.
After several calls to mitsubishi level 2 service center they payed for the parts. My local repair shop charged me $254 for the diagnosis and repair(a fair price for their knowledge). I also replaced the bulb at that time hoping to have an event free tv viewing experience for at least 1 year.
Well guess what?
Its Dec. 30 2007 and my set lost the picture only to have sound!
I now must start the entire bullsh%$ process all over again.
This set started out at $ about 3,500 in 1/2005 . the maint. costs are now over $1000 and climbing.
Not to mention lost tv viewing time. So much for watching the Ball drop New years eve with 30 people in my home last night.
Currently thinking of getting a law firm to deal with Mitsubishi.
![]()
After several calls to mitsubishi level 2 service center they payed for the parts. My local repair shop charged me $254 for the diagnosis and repair(a fair price for their knowledge). I also replaced the bulb at that time hoping to have an event free tv viewing experience for at least 1 year.
Well guess what?
Its Dec. 30 2007 and my set lost the picture only to have sound!
I now must start the entire bullsh%$ process all over again.
This set started out at $ about 3,500 in 1/2005 . the maint. costs are now over $1000 and climbing.
Not to mention lost tv viewing time. So much for watching the Ball drop New years eve with 30 people in my home last night.
Currently thinking of getting a law firm to deal with Mitsubishi.
My set, wd-52725 update:
Back on Dec 30th 2007, i contacted mitsubishi Consumer Service level 1 and got no help. I requested level 2 and they said the guys were out of the office until Jan 2nd 2008. They processed a "call back" for that date (Jan 2nd 2008). Well its Jan 7th and i never got a call back!
So i again called the 1-800-332-2119 and was taken by a level 1 person and finally transferred to level 2 (a 35 min. process).
Charles a level 2 person listened very well but offered no solution, suggestion or idea of what they could do for me (the customer). He wants me to talk to a tech to see if they can diagnos it over the phone.
I expressed my dismay by telling him there is no lights indicating an error or error code when the 2 code buttons are depressed.
His answer........ another agent will contact me in "2-3 days".
Great service!
Meanwhile i contacted my local repair shop and the next available appointment is in about a week.
Five months ago they replaced the bulb and the bulb balast
part numbers-------- 915p020010 and 939p978010.
Since its been an ongoing issue i want qualified Mitsu service guys to continue with the repairs. Looking like at least another $260 for diagnosis and repair. Not sure about any support from Mitsubishi at this time.
Our 19" looks great in front of the 52".
![]()
Back on Dec 30th 2007, i contacted mitsubishi Consumer Service level 1 and got no help. I requested level 2 and they said the guys were out of the office until Jan 2nd 2008. They processed a "call back" for that date (Jan 2nd 2008). Well its Jan 7th and i never got a call back!
So i again called the 1-800-332-2119 and was taken by a level 1 person and finally transferred to level 2 (a 35 min. process).
Charles a level 2 person listened very well but offered no solution, suggestion or idea of what they could do for me (the customer). He wants me to talk to a tech to see if they can diagnos it over the phone.
I expressed my dismay by telling him there is no lights indicating an error or error code when the 2 code buttons are depressed.
His answer........ another agent will contact me in "2-3 days".
Great service!
Meanwhile i contacted my local repair shop and the next available appointment is in about a week.
Five months ago they replaced the bulb and the bulb balast
part numbers-------- 915p020010 and 939p978010.
Since its been an ongoing issue i want qualified Mitsu service guys to continue with the repairs. Looking like at least another $260 for diagnosis and repair. Not sure about any support from Mitsubishi at this time.
Our 19" looks great in front of the 52".
Well of course they didn't call me back after 2-3 days. I called them and wasted another 30 min on the "Costomer Service" line.
Got through to Charles and he claims my AGENT handling the issue was not in the office(Tyrone). I never spoke to a Tyrone. WTF.
I asked for a supervisor and guess what, they will call me back in 2-3 more days. Charlie is sounding like they may cover the parts. My local service guys come tuesday.
I again expressed my dismay to the fact that this set is a poor design and unreliable. Will i have to go through this every 5 mo.?
![]()
Will keep everyone posted on the service and repair.
NO 52" TV during the playoffs !!!!!!!!!
Got through to Charles and he claims my AGENT handling the issue was not in the office(Tyrone). I never spoke to a Tyrone. WTF.
I asked for a supervisor and guess what, they will call me back in 2-3 more days. Charlie is sounding like they may cover the parts. My local service guys come tuesday.
I again expressed my dismay to the fact that this set is a poor design and unreliable. Will i have to go through this every 5 mo.?
Will keep everyone posted on the service and repair.
NO 52" TV during the playoffs !!!!!!!!!
Well its now 1/19/08 and the wd-52725 HDTV remains out of service.
My local repair shop came out Tuesday and diagnosed the bulb balast. Same issue as my May 2007 issue.
I had to call the customer service line again and get a FAX number (20 min on hold this time). Forwarded the number to my local repair shop to fax directly to Mitsubishi. I waited wed., thurs., fri. and still no call back from the customer service department.
They never called me back even from the last post. The supervisor was to return my call but never happened.
Now i guess i have to fight/wait/call for them to pick up the tab for parts.
Once again at Mitsubishi ,no one person is accountable for a direct customer issue. No direct phone numbers to anyone. They avoid giving a real name or a last name and you never get "call backs".
![]()
My local repair shop came out Tuesday and diagnosed the bulb balast. Same issue as my May 2007 issue.
I had to call the customer service line again and get a FAX number (20 min on hold this time). Forwarded the number to my local repair shop to fax directly to Mitsubishi. I waited wed., thurs., fri. and still no call back from the customer service department.
They never called me back even from the last post. The supervisor was to return my call but never happened.
Now i guess i have to fight/wait/call for them to pick up the tab for parts.
Once again at Mitsubishi ,no one person is accountable for a direct customer issue. No direct phone numbers to anyone. They avoid giving a real name or a last name and you never get "call backs".
Just wanted to confirm -- you get sound but no picture & the shop diagnosed it as a bad ballast card?
Wow, the customer support sounds like a nightmare. I couldn't even get them to send me a stinking firmware update.
Quote:
Originally Posted by dedogfish /forum/post/12868907
Well its now 1/19/08 and the wd-52725 HDTV remains out of service.
My local repair shop came out Tuesday and diagnosed the bulb balast. Same issue as my May 2007 issue.
...
Once again at Mitsubishi ,no one person is accountable for a direct customer issue. No direct phone numbers to anyone. They avoid giving a real name or a last name and you never get "call backs".![]()
Just wanted to confirm -- you get sound but no picture & the shop diagnosed it as a bad ballast card?
Wow, the customer support sounds like a nightmare. I couldn't even get them to send me a stinking firmware update.
It is now ONE MONTH since my set shut down and still no solution/repair.
Mitsubishi Consumer Relations continues to not return calls, stall, and not provide an answer to how they plan to help a customer who spent $3,469 on a DLP wd-52725.
The latest issue is having to cooridinate my local repair shop(great service from Pecks Electronic) faxing diagnostics sheet and us faxing the "original "sales receipt. Took Mitsubishi 2 days to tell me that the fax is not legible. I gave them all the information over the phone last friday. They were suposed to call back in 1-2 days. They never did! I called today and got some person in a 3rd world country. Had to explain everything again(30 min on phone) only for that person to tell me they can't help because all the people that can help went home at 4:00pm p.t.. WTF!
Now i have to call back first thing thurs morning and start all over.
Looking forward, by the time i order the part (mitsubishi picking up the cost or not), schedule my repair guys , it could be another 3 weeks.
So far i missed 1 mo. of Football playoffs, new shows and not to mension the New Years Ball drop with a house full of people.
This is a bad purchase experience! Will keep people up to date and informed of this issue.
Wish me luck!
![]()
Mitsubishi Consumer Relations continues to not return calls, stall, and not provide an answer to how they plan to help a customer who spent $3,469 on a DLP wd-52725.
The latest issue is having to cooridinate my local repair shop(great service from Pecks Electronic) faxing diagnostics sheet and us faxing the "original "sales receipt. Took Mitsubishi 2 days to tell me that the fax is not legible. I gave them all the information over the phone last friday. They were suposed to call back in 1-2 days. They never did! I called today and got some person in a 3rd world country. Had to explain everything again(30 min on phone) only for that person to tell me they can't help because all the people that can help went home at 4:00pm p.t.. WTF!
Now i have to call back first thing thurs morning and start all over.
Looking forward, by the time i order the part (mitsubishi picking up the cost or not), schedule my repair guys , it could be another 3 weeks.
So far i missed 1 mo. of Football playoffs, new shows and not to mension the New Years Ball drop with a house full of people.
This is a bad purchase experience! Will keep people up to date and informed of this issue.
Wish me luck!
I think you need to sign up
Quote:
Originally Posted by dedogfish /forum/post/12983521
It is now ONE MONTH since my set shut down and still no solution/repair.
Mitsubishi Consumer Relations continues to not return calls, stall, and not provide an answer to how they plan to help a customer who spent $3,469 on a DLP wd-52725.
The latest issue is having to cooridinate my local repair shop(great service from Pecks Electronic) faxing diagnostics sheet and us faxing the "original "sales receipt. Took Mitsubishi 2 days to tell me that the fax is not legible. I gave them all the information over the phone last friday. They were suposed to call back in 1-2 days. They never did! I called today and got some person in a 3rd world country. Had to explain everything again(30 min on phone) only for that person to tell me they can't help because all the people that can help went home at 4:00pm p.t.. WTF!
Now i have to call back first thing thurs morning and start all over.
Looking forward, by the time i order the part (mitsubishi picking up the cost or not), schedule my repair guys , it could be another 3 weeks.
So far i missed 1 mo. of Football playoffs, new shows and not to mension the New Years Ball drop with a house full of people.
This is a bad purchase experience! Will keep people up to date and informed of this issue.
Wish me luck!![]()
I think you need to sign up
Criminy, for 1/2 that price you can have a brand new 60737. Or for the same price a brand new 73737. Or split the difference for a 65737. As someone who has both a 62725 (still in service) and a new 60737, that's a no-brainer.
Unless you're one of those guys who just has to tinker with old hardware to keep it alive as long as possible no matter what. I'm not that guy, but I know they are around. "Not that there's anything WRONG with that."
Edit: Btw, Best Buy (and possibly others) swears that they will take your old HDTV with them when they deliver your new one and find a farm for it to romp in the fields in peaceful harmony with other retired HDTVs until the end of its days.
![]()
Well, okay, actually they promise to attempt to recycle its parts. I do believe that, as they must have quite a bit of warranty work that would make that worthwhile for them.
Unless you're one of those guys who just has to tinker with old hardware to keep it alive as long as possible no matter what. I'm not that guy, but I know they are around. "Not that there's anything WRONG with that."
Edit: Btw, Best Buy (and possibly others) swears that they will take your old HDTV with them when they deliver your new one and find a farm for it to romp in the fields in peaceful harmony with other retired HDTVs until the end of its days.
1 - 20 of 22 Posts
