I came home yesterday and my Comcast DVR froze up on me. I had to unplug it to restart it and now it won't do anything except turn on. I have tried unplugging it multiple times. It brings the guide up and the guide shows everything properly, but I cannot change channels. When I hit my DVR button, it says "DVR Service Unavailable", so I cannot access any of my recordings.
I have called Comcast, but they were no help. They said they could send someone out, but it would be one week.
I have had comcast DVRs go out on me before and it was the hard drive, so for a while the playbacks would be choppy and the hard drive would make funny noises...I haven't experienced any of that this time.
My DVR model is a Motorola DCT6416 III. Does anyone know anything else I can try. In addition I have lots of things on my DVR, does anyone know a way I might be able to hook it up to my computer to transfer some of the files? I am pretty sure it has Firewire and USB hookups on it.
Thanks a bunch for your help!
I have called Comcast, but they were no help. They said they could send someone out, but it would be one week.
I have had comcast DVRs go out on me before and it was the hard drive, so for a while the playbacks would be choppy and the hard drive would make funny noises...I haven't experienced any of that this time.
My DVR model is a Motorola DCT6416 III. Does anyone know anything else I can try. In addition I have lots of things on my DVR, does anyone know a way I might be able to hook it up to my computer to transfer some of the files? I am pretty sure it has Firewire and USB hookups on it.
Thanks a bunch for your help!