I did a factory reset 9DVR Authorization and Factory full reset on the box now I only have one tuner and cable channel. everything was disabled. any help would be great. not trying to get free cable just get it working. I have 2 other boxes on line now. could not get it to update the menu for movies is what started this. how do I setup the box software to function again the menu and guide and all record functions are DOA now. thanks for any help