This email thread really needs more context to give it the proper balance.
I just can't help relaying my recent experience with Digital Connection.
I've refrained from airing my difficulties on this forum both because I
very much appreciate the excellent/supporting involvement of Cliff @
Digital Connection as well as my hope to make use of such support once
my MyHD card finally arrives. Alas, I really don't know when that will
be.
Below is my latest correspondence to Digital Connection. I invite Cliff
both publicly and privately to respond as previous attempts have been
ineffective so that all may benefit.
For context, I placed the order back on 5/16 ordering three items:
the MyHD card, a KeyDigital Transcoder, and a Heatsink for my
ATI 7500 OEM card.
Here's what I wrote this evening:
-------------------------------------------
Once again I find myself writing to you regarding my delinquent order...
I read on AVS Forum where a fellow MyHD awaitor has been kept
well informed of the troubles in completing *his* order - specifically
that the shipment was held in Customs until recently.
Alas, *I* have received no such correspondence.
Indeed, it appears that at some point you had *my* MyHD card in-hand
but chose not to ship it since one of the other two items I had ordered
was then out-of-stock.
But then the worst thing happened - you must have shipped that card to
somebody else so that, once the out-of-stock item arrived, you then had
no MyHD card on hand.
In Computer Science, this is a classic Starvation situation often resulting
from a Priority Inversion situation.
I base this conclusion only on two things:
1 - Previously, you informed me that my order shipment was being
held up awaiting the KeyDigital Transcoder, and
2 - I recently received notification from you that my order had then
shipped but, alas, only two of the three items was included in
the shipment - and that the MyHD card was not included.
Needless to say, this experience will not soon be forgotten by me.
I hope that I will soon be satisfied by a truly completed shipment
and that this experience can be improved upon in the future.
I respectfully request prompt information on the status of my entire
order. I still don't really know for sure exactly what is in the order
recently shipped as Airbourne didn't deliver it today even though
it arrived in Sacramento yesterday. But my patience has long since
been exhausted. I now require direct communication from Digital
Connection so that I may adjust my plans accordingly.
Adjustments may include canceling the unfulfilled MyHD part of
my order and, perhaps, even returning the other two items so that
I might give my patronage to a more responsive/reliable business.
On that note, a particular aspect lacking on your WebSite is any
means to monitor the status of outstanding orders - as is very common
on other WebSites I have recently dealt with. As a frequest Web
purchaser, I would strongly recommend that this omission be
corrected.
Respectfully,
Ed McClanahan
[email protected]