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Discussion Starter · #1 ·
I just wanted to add yet another to the long string of "Wow, SVSound really DOES offer world-class customer service" stories. I recently moved from Texas to Ohio and our military movers damaged my PBUltra/2 in the process (actually, our massive china cabinet fell on the enclosure, gouged out a hole, and the wood shards punctured one of the drivers). Tom had suggested that I could potentially buy the pieces to a new Ultra/2 once I got settled and since I would only be about 300 miles down the road from the factory, I could consider making the trip to avoid the shipping costs.


Well, things finally fell into place yesterday. I took a day of leave, packed up my remaining driver and amp and braved the snow to make the trek up Ohio's scenic non-coastal highways. EVERYONE in the factory was friendly, courteous, and falling all over themselves to make sure I was comfortable and pleased with the final results. Dan let me watch while he built my sub (very cool!) and Joe--who turned out to be Tom's nephew I believe--gave me a tour of factory floor, kept me entertained for nearly an hour, and generally let me geek out about all the subs, enclosures, and bare drivers lying around--they even sent me home with one of SVSound's coveted beefy Ts for my trouble! While waiting for my payment to finish processing, I also wandered around the "showroom" floor where I was finally able to see the new rosenut finish, as well as the maple, and piano gloss finishes in Ultra and Plus flavors, as well as one of the sealed box subs (it really is amazingly tiny), a trio of PB-10s, the SBS-01 7.1 system, and all three sizes of the cylinder series subs. It was really quite informative to be able to see all the finishes in person--I have a MUCH better idea of what I might do in the future now that I've seen the actual finishes up close and in person. In addition, it sounds like 2007-2008 is going to be a banner couple of years for new product introduction in terms of both speakers and new sub options.


I certainly wish I didn't have to contend with replacing so many components to enjoy this experience (turns out my amp had taken a hit too and was making some kind of clicking noise whenever a load was applied), but in the end I drove home with a brand new sub and thoroughly enjoyed myself in the process--fortunately the snowfall only looked intimidating but turned out to be pretty harmless by the end of the evening! If any of you ever find yourself passing through northern Ohio--I strongly encourage you to give the guys at SVSound a day or two's notice and drop in to say hello and show them some love; I promise you will NOT be sorry you made the trip.


Cheers!
 

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I also have had the pleasure. Those guys really are a class act. Unfortunately, when I made my trip tp pick up another sub the showroom was gutted for last year's CES.


However, it was still well worth the trip to see the factory and all that goes on there. I am not sure if they still have them or if you noticed them but, there were a couple of Tom's early massive sonotube monsters in the corner. I think one had several 12" drivers and was at least 6 ft. tall.


I am looking forward to making another trip when the new Ultra products are released....
 

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I will also back this thread up. I live in ohio and I made the trip to pick up my sub. Got to walk around and ask any questions I wanted. It is hard to find a place that lets you do that anymore!
 

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Quote:
Originally Posted by Denon2807 /forum/post/0


Nice writeup, but where are the pictures!?!


Yes where are the pictures? I don't believe you were there. LOL
 

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They want prictures,blueprints and secret access codes.And final pricing of the new Ultra 13.5 subs.
 

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Here's some pics of my last visit. Yes, we demo'd almost all those movies. The Plus/2 trumped the single Ultra for movies no matter what anyone else tells you. It's just a better sub for movies - you can't get around volume and dual drivers. The Plus/2 sounded identical to the Ultra/2 up to ear bleeding levels. The Ultra/2 took over at a point where very few towers or bookshelves could keep up. The Plus/2 was the shining star during that visit.


http://i19.photobucket.com/albums/b1...6/f636ff87.jpg
http://i19.photobucket.com/albums/b1...7-22-05015.jpg
http://i19.photobucket.com/albums/b1...7-22-05014.jpg
http://i19.photobucket.com/albums/b1...7-22-05009.jpg
http://i19.photobucket.com/albums/b1...7-22-05006.jpg
http://i19.photobucket.com/albums/b1...7-22-05007.jpg
http://i19.photobucket.com/albums/b1...7-22-05019.jpg
http://i19.photobucket.com/albums/b1...7-22-05020.jpg
http://i19.photobucket.com/albums/b1...6/47da2f46.jpg
http://i19.photobucket.com/albums/b1...7-22-05008.jpg
http://i19.photobucket.com/albums/b1...7-22-05023.jpg
http://i19.photobucket.com/albums/b1...6/97e879a5.jpg
http://i19.photobucket.com/albums/b1...6/e0afc2cf.jpg
 

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Buckeyefan, I'm surprised you haven't straightened out Snail's_Pace about his profiles location. Or is Ohio now the 'Land of the Longhorns'?
 

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Thanks for posting those pictures Buckeye.
 

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Quote:
Originally Posted by ransac /forum/post/0


Buckeyefan, I'm surprised you haven't straightened out Snail's_Pace about his profiles location. Or is Ohio now the 'Land of the Longhorns'?

LOL, I think Ohio will be the "Land of the Gators" for some time to come.
 

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Discussion Starter · #11 ·

Quote:
Originally Posted by ransac /forum/post/0


Buckeyefan, I'm surprised you haven't straightened out Snail's_Pace about his profiles location. Or is Ohio now the 'Land of the Longhorns'?

Regardless of where I live--my heart will always belong to Texas! Sorry I didn't get any pics during the trip, I was far more concerned about outrunning the snowstorm that was blanketing the state that morning. But the pics Buckeyefan posted are pretty indicative of what I saw. There were no secret subs or product hidden around the factory--it is literally just the production facility for what they already sell through the website. Regardless, I strongly encourage anyone who has the time and means to drop the good folks at SVS a line a day or so before your trip--I can't imagine anyone coming away disappointed.
 

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Quote:
Originally Posted by jpmst3 /forum/post/0


However, it was still well worth the trip to see the factory and all that goes on there. I am not sure if they still have them or if you noticed them but, there were a couple of Tom's early massive sonotube monsters in the corner. I think one had several 12" drivers and was at least 6 ft. tall.

Check out my 5th pic. In the back, you'll see a 30" Sonotube that's hooked into a massive outboard pro amp. IIRC, there's 3 Ultra's in it, but don't quote me on that.

http://i19.photobucket.com/albums/b1...7-22-05006.jpg
 

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Quote:
Originally Posted by Buckeyefan /forum/post/0


Check out my 5th pic. In the back, you'll see a 30" Sonotube that's hooked into a massive outboard pro amp. IIRC, there's 3 Ultra's in it, but don't quote me on that.

http://i19.photobucket.com/albums/b1...7-22-05006.jpg


I saw that and was totally going to ask if they dropped some subs in it.


3 ultras....wow....i'd like to hear that!
 

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Snail's Pace,


Did the movers reimburse you for the damaged subwoofer?
 

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Quote:
Originally Posted by cyberbri /forum/post/0


Snail's Pace,


Did the movers reimburse you for the damaged subwoofer?

Military movers...I bet he forgot to cross a t and dot an i, so they denied his claim. Wouldn't doubt it if they didn't pay him, or the paperwork is still in limbo as with most military moving companies I've dealt with. Sorry to hear about the sub, awesome to hear about the SVS factory, might have to make a run by there sometime in the future if I'm in the area.
 

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Buckeyefan--thanks for the pics and the insight on the +/2!


I've been enjoying mine for the last couple weeks, though I was a little scared that I'd missed something in my research when I came across Craigsub's reviews after I had already ordered the SVS. Even so, my chief concerns with the Hsu are build quality, just a single driver, plus that really inelegant extra head of a "turbo."


The "musicality" claim of the Hsu vs. the +/2 had me worried until I played all my favorites with the SVS and found that I really love the sound (tuned to 20hz). I'm sure the Hsu is wonderful--but I am grateful that the +/2 is so good on music for me. I upgraded from an M&K v2B-12 sealed.


It is cool to hear about the raw power of the +/2 in HT in comparison with other SVS offerings. I've heard many suggest that is is the most bang-for-the-buck in the SVS line.


BTW, Ed and the guys at SVS have been so good to work with too. I hope to visit on my way out to NY this summer...
 

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