jonm - who did you talk to about you order? It's been a nightmare trying to get anyone to speak with me about my acknowledgment. My converstations have been something like this:
"Hello. What's your order number?:
"I don't have an order number. I received an acknowlegement, not a confirm # or order #."
"I see, when did you order?"
"July 23."
"Thank you. Can I have your confirmation number please?"
"No, because I don't have one."
"Oh. Well what do you expect me to be able to do for you, then?"
"Well, why don't you put me in contact with Trevor Hoyle, who I was referred to in an earlier email."
"Never heard of him."
[that is verbatim from a recent conversation with these clueless people - sorry, needed to vent].