[Jim McC]

Our computer keeps losing internet signal when router is hooked up. When unhooked, the internet is fine. TWC was out today and he said the router needs to be reset, but he is not allowed to do it. Can someone please help? It's a D-Link DIR-655 router. D-Link says we have to pay for help because warranty is over. Thanks.

 

[Marty913]

The reset part is easy (button on the back next to power connector). That, however will probably wipe out your wireless settings and they will have to be redone. If you're not using the wireless part, everything else should work fine. If you are, there are a couple of options:


Hook up the router, go into it (see manual link below) and save the settings. You don't need Internet for this, just a direct connection from a PC to the router. After you reset the router, go into the router again and restore the settings you just saved.


Don't save the current settings. Reset the router and using the manual "start over" from scratch.


I assumed you tried a "soft reset" of just powering doen both the TWC modem & the Dlink and just restarting both of them.


Link to manual:

http://static.highspeedbackbone.net/pdf/D-link-DIR-655-Manual.pdf

 

[Jim McC]

Thanks. We did this and it didn't help. The router must be shot.