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The audio does not work with my brand new Polk Audio Sound Bar and my brand new Samsung TV. They both have no clue. Any help appreciated. I have the sound bar attached to the Samsung via optical wire. Sound works everywhere else. Just not Netflix. In order to get sound I must turn external speakers off and internal on using Samsung speakers that our built in. Lousy. Help!
 

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I'm assuming you mean the Netflix smart app on the TV? What about the other smart apps? Do you get audio from any of them? Or is the problem isolated to Netflix? Please post the model # of the TV and the soundbar. Also suggest you check the Display sub-forum for your TV model to see if there are any known issues with the Netflix app.
 

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I'm having the same issue. I bought a Polk Audio IHT 4000 and it was total crap. Wifi interference etc. but the real killer was no audio on Netflix. I took it back and bought a Klipsch SB 1 and it totally blows the Polk out of the water. Resolved all of my Wifi issues but... I still can get no sound on Netflix. I'm using a newer Samsung smart tv and using the netflix app. I tried a few other apps and they work fine (e.g., youtube). So this seems to be something specific to Netflix. Any ideas????
 

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Since the problem is with NF, it doesn't seem to be related to the soundbar. I'd suggest two things:

1) Contact Samsung support

2) Go to the Display sub-forum here on AVS and find the thread for your model TV. See if this is a known issue and if there is a fix for it.
 

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My initial guess would be that Netflix is outputting a bitstreamed surround format that your soundbar cannot decode (Dolby Digital maybe?). I know that the Polk 3000 can't decode Dolby Digital but the 6000 can.

Can you force stereo?
 

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The Netflix signal comes from the internet, not your cable, so you have to find a way to get your modem connected to your sound bar. I had the same problem. My LG tv has a digital optical OUT plug that I connected to my Samsung HW-E550 sound bar optical IN plug and that solved it for me. So my sound path is cable>digital cable box>hdmi to tv>optical cable to soundbar. Hope this helps
 

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I have the same problem with my Polk Audio Sound Bar and my Panasonic t.v.  It stinks that I have to watch Netflix though regular television sound.  I'm still in my free trial month with Netflix.  Something like this may cause me to cancel.  I initiated a live chat with Netflix and they're referring the problem to a "team" that will get back to me ....  Your post doesn't give me any hope!  Goodbye Netflix!!!!
 

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Quote:
Originally Posted by twall222  /t/1435035/netflix-has-no-audio-if-connected-to-polk-audio-sound-bar#post_24600883


I have the same problem with my Polk Audio Sound Bar and my Panasonic t.v.  It stinks that I have to watch Netflix though regular television sound.  I'm still in my free trial month with Netflix.  Something like this may cause me to cancel.  I initiated a live chat with Netflix and they're referring the problem to a "team" that will get back to me ....  Your post doesn't give me any hope!  Goodbye Netflix!!!!

Is the Panasonic a "Smart TV"? How are you accessing Netflix? From an app on the TV or a blu-ray player?? How is the sound bar connected to the TV? We need more information.
 

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Same problem
I just bought a Polk 4000 sound bar and connected it to my new samsung smart tv
Sounds great but go to Netflix and either get nothing or sounds like machine gun fire
Is there a solution ?
Any help would be great but I'm no techy
 

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It's cause you're attempting to view Netflix movies through a Optical connection which doesn't support DD+. Currently Netflix has fubared things for people who rely solely on them for movie streaming. Same goes with Digital Coaxial. Neither connection supports that bandwidth. Only HDMI does.
 

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Netflix uses dd+ for most 5.1 movies this is an audio format a lot of soundbars do not decode. Optical or otherwise. In Netflix go into the audio subtitle setting and set to 2 channel stereo. This should give you audio on the soundbar.
 
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