[Cbi1000]

About 3 or 4 months ago i purchased a SR 8012 and since that day I’ve been in receiver hell. After about 6 weeks i started to hear static coming through every speaker, including the sub, no matter what the source. Blu Ray, Sat, Apple TV, Radio, doesn’t matter loud static. So I tried everything under the sun. Finally called Marantz, they had me do a micro processor reset. Issue solved, however i had to recalibrate and enter all settings. 2-3 weeks later, static back. Called again, they had me do the reset again. 10 days later, static is back. Called again, now I have to ship the receiver to a authorized repair center, on my dime! I live in Oregon, there are ZERO repair centers in Oregon, not a one. So i have to ship it to California. 4-8 week turn around. This is my first Marantz product, it will be my last. Once it’s back in my hands for sale it goes never to buy another Marantz product ever. Customer service is horrible, repair process is a joke.... Rant over.

Uggg, so disappointed.

 

[bobknavs]

Oh, no. Not the start of another never-will-I-buy thread.

https://www.avsforum.com/forum/90-receivers-amps-processors/3080980-never-again-will-i-buy-denon-product.html#post58347530

 

[smurraybhm]

Never click on one of these threads again

 

[KidHorn]

Good luck finding a receiver where you get free shipping to an authorized repair center. As far as I know, they all make you pay for that.

 

[BillP]

Sorry about your experience, but these anecdotal complaining threads are getting very tiresome. You can get a lemon with any brand. And paying for shipping is pretty standard (I assume it is under warranty and the repair itself will be free). IMO, selling it and pawning it on some unexpecting person is a terrible thing to do!

 

[Cbi1000]

Sorry about your experience, but these anecdotal complaining threads are getting very tiresome. You can get a lemon with any brand. And paying for shipping is pretty standard (I assume it is under warranty and the repair itself will be free). IMO, selling it and pawning it on some unexpecting person is a terrible thing to do!

It’s under warranty and will get repaired. I would never sell it before it gets fixed.

 

[Muphasta]

About 3 or 4 months ago i purchased a SR 8012 and since that day I’ve been in receiver hell. After about 6 weeks i started to hear static coming through every speaker, including the sub, no matter what the source. Blu Ray, Sat, Apple TV, Radio, doesn’t matter loud static. So I tried everything under the sun. Finally called Marantz, they had me do a micro processor reset. Issue solved, however i had to recalibrate and enter all settings. 2-3 weeks later, static back. Called again, they had me do the reset again. 10 days later, static is back. Called again, now I have to ship the receiver to a authorized repair center, on my dime! I live in Oregon, there are ZERO repair centers in Oregon, not a one. So i have to ship it to California. 4-8 week turn around. This is my first Marantz product, it will be my last. Once it’s back in my hands for sale it goes never to buy another Marantz product ever. Customer service is horrible, repair process is a joke.... Rant over.

Uggg, so disappointed.

where did you purchase it? Sometimes the retailer will handle the shipping/repair.
I had good luck with that w/my Pioneer Elite SC-65 many years ago. Best Buy handled the shipping/repair and I didn't even buy their warranty

 

[bigguyca]

Good luck finding a receiver where you get free shipping to an authorized repair center. As far as I know, they all make you pay for that.

Free shipping both ways is covered in California by law. A unit can also be taken to any dealer in CA. Clearly that doesn't apply in this case, but I typically I bring up this law since someone in CA may be in a similar situation, and that person might be unaware of the law.

 

[drh3b]

Oh, no. Not the start of another never-will-I-buy thread.

https://www.avsforum.com/forum/90-receivers-amps-processors/3080980-never-again-will-i-buy-denon-product.html#post58347530

I think that guy has a legitimate complaint. Can't repair a fairly new unit. What a joke.

 

[jdsmoothie]

About 3 or 4 months ago i purchased a SR 8012 and since that day I’ve been in receiver hell. After about 6 weeks i started to hear static coming through every speaker, including the sub, no matter what the source. Blu Ray, Sat, Apple TV, Radio, doesn’t matter loud static. So I tried everything under the sun. Finally called Marantz, they had me do a micro processor reset. Issue solved, however i had to recalibrate and enter all settings. 2-3 weeks later, static back. Called again, they had me do the reset again. 10 days later, static is back. Called again, now I have to ship the receiver to a authorized repair center, on my dime! I live in Oregon, there are ZERO repair centers in Oregon, not a one. So i have to ship it to California. 4-8 week turn around. This is my first Marantz product, it will be my last. Once it’s back in my hands for sale it goes never to buy another Marantz product ever. Customer service is horrible, repair process is a joke.... Rant over.

Uggg, so disappointed.

If purchased new from an authorized dealer, the dealer would have simply replaced it with a new unit if only 6 weeks from purchase.

 

[pjp]

Oh, no. Not the start of another never-will-I-buy thread.

https://www.avsforum.com/forum/90-receivers-amps-processors/3080980-never-again-will-i-buy-denon-product.html#post58347530

Oh no, not another corporate apologist thread. Oh no, the rest of us might learn something. Oh no, the OP might become aware of vastly better options to handle this situation.

All of you are lying, at least to yourselves, that you wouldn't be pissed off to have significant issues 6 weeks after paying $3000 for an AVR, then have to go through 3 full resets and having to reconfigure all of the settings from scratch three times over the next couple of months, and then having to go without that $3000 AVR (or any AVR unless you happen to have a spare lying around) for 4 to 8 weeks while you wait for the repair. The least painful aspect of that is probably that he has to $80ish to send it back (so they can leave him without an AVR for a month or two), but paying that shipment is salt in the wound for a very expensive AVR that was defective weeks after purchase (still I suspect the shipment fee is far from he main crux of the OP's concerns).

If you don't like the topic stay out of the thread. These threads, when they are justified complaints, help everyone be smarter about purchase decisions and warranty handling.

 

[cnebrask]

About 3 or 4 months ago i purchased a SR 8012 and since that day I’ve been in receiver hell. After about 6 weeks i started to hear static coming through every speaker, including the sub, no matter what the source. Blu Ray, Sat, Apple TV, Radio, doesn’t matter loud static. So I tried everything under the sun. Finally called Marantz, they had me do a micro processor reset. Issue solved, however i had to recalibrate and enter all settings. 2-3 weeks later, static back. Called again, they had me do the reset again. 10 days later, static is back. Called again, now I have to ship the receiver to a authorized repair center, on my dime! I live in Oregon, there are ZERO repair centers in Oregon, not a one. So i have to ship it to California. 4-8 week turn around. This is my first Marantz product, it will be my last. Once it’s back in my hands for sale it goes never to buy another Marantz product ever. Customer service is horrible, repair process is a joke.... Rant over.

Uggg, so disappointed.

I have a new AV7705... does the exact same thing.. humming/hissing out of every channel. Question, what is the micro processor reset procedure?

 

[bobknavs]

Oh no, not another corporate apologist thread. Oh no, the rest of us might learn something. Oh no, the OP might become aware of vastly better options to handle this situation.

All of you are lying, at least to yourselves, that you wouldn't be pissed off to have significant issues 6 weeks after paying $3000 for an AVR, then have to go through 3 full resets and having to reconfigure all of the settings from scratch three times over the next couple of months, and then having to go without that $3000 AVR (or any AVR unless you happen to have a spare lying around) for 4 to 8 weeks while you wait for the repair. The least painful aspect of that is probably that he has to $80ish to send it back (so they can leave him without an AVR for a month or two), but paying that shipment is salt in the wound for a very expensive AVR that was defective weeks after purchase (still I suspect the shipment fee is far from he main crux of the OP's concerns).

If you don't like the topic stay out of the thread. These threads, when they are justified complaints, help everyone be smarter about purchase decisions and warranty handling.

If you're accusing me of being a corporate apologist, you are mistaken.

However, starting a thread with "never buying an XXXX again", I can't endorse. The facts of the OP's treatment over a defective Marantz flagship receiver are worth reporting. Emotional state, not so much.

In my opinion, requiring a customer to pay for shipping to a repair center under warranty seems immoral, and should be illegal. For out-of-warranty, it'd be nice if the manufacturer could offer shipping at their (I presume) discounted rate. They also should not charge a fee for examining a unit when it cannot be repaired.

It'd be nicer yet if they'd cross-ship a replacement model so that the purchaser wouldn't be without an AVR for weeks. Or have in-home service, like some of the PC makers (like Dell) used to offer. I presume that the latter is unlikely, due to the audio electronics market being relatively small.

A minor matter of fact: as regards settings, my Denon AVR-X4300H has an option to save settings to a USB drive. I haven't checked, but I'd expect the SR8012 to do the same. Not every setting is saved (like network and HEOS account), but it should be better than manually re-entering everything.

 

[KidHorn]

Free shipping both ways is covered in California by law. A unit can also be taken to any dealer in CA. Clearly that doesn't apply in this case, but I typically I bring up this law since someone in CA may be in a similar situation, and that person might be unaware of the law.

Didn't know that. Being in MD, I've always had to pay. Typically to New Jersey and I usually pay under $30. Fortunately, there are many authorized repair places within short driving distance. But not always.

 

[bobknavs]

I think that guy has a legitimate complaint. Can't repair a fairly new unit. What a joke.

If you're referring to the original Denon thread, I'm sorry to give a false impression of my views. I think that he was mistreated. Still, it had the feel of a troll post, if only because he joined the forum just to complain.

 

[dlinsley]

where did you purchase it? Sometimes the retailer will handle the shipping/repair.
I had good luck with that w/my Pioneer Elite SC-65 many years ago. Best Buy handled the shipping/repair and I didn't even buy their warranty

I had an issue with my Anthem MRX1120 nearly two years ago, and that was 18 months into the 3 year warranty. My dealer shipped it at no cost to me and also loaned me an MRX520 while it was away. If this was an authorized dealer, they should be helping here.

 

[jdsmoothie]

I have a new AV7705... does the exact same thing.. humming/hissing out of every channel. Question, what is the micro processor reset procedure?

Refer to post 3 of the Marantz AV7705 Owner's thread --> https://www.avsforum.com/forum/90-r...icial-2018-marantz-av7705-owner-s-thread.html

 

[pjp]

If you're accusing me of being a corporate apologist, you are mistaken.

However, starting a thread with "never buying an XXXX again", I can't endorse. The facts of the OP's treatment over a defective Marantz flagship receiver are worth reporting. Emotional state, not so much.

In my opinion, requiring a customer to pay for shipping to a repair center under warranty seems immoral, and should be illegal. For out-of-warranty, it'd be nice if the manufacturer could offer shipping at their (I presume) discounted rate. They also should not charge a fee for examining a unit when it cannot be repaired.

It'd be nicer yet if they'd cross-ship a replacement model so that the purchaser wouldn't be without an AVR for weeks. Or have in-home service, like some of the PC makers (like Dell) used to offer. I presume that the latter is unlikely, due to the audio electronics market being relatively small.

A minor matter of fact: as regards settings, my Denon AVR-X4300H has an option to save settings to a USB drive. I haven't checked, but I'd expect the SR8012 to do the same. Not every setting is saved (like network and HEOS account), but it should be better than manually re-entering everything.

Agree with all of your comments except the emotional state. I don't really see anything overly emotional in his post -- the only thing that could be construed as emotional is the statement that he won't buy a Marantz ever again -- which I believe is simply statement of fact for him. Also, it is normal to be pissed off in this circumstance. Anybody who isn't pissed should have their man card, or person card, rescinded.

If there is a way to save settings to USB drive, then Marantz support should have advised him of that since they were the ones dictating the reset. It is horrible if they didn't do that. There isn't even any guarantee that it will be fixed after he goes through that horrible process, nothing about Marantz support so far inspires confidence that they will actually be able to repair it (

 

[bobknavs]

Oh, no. Not the start of another never-will-I-buy thread.

https://www.avsforum.com/forum/90-receivers-amps-processors/3080980-never-again-will-i-buy-denon-product.html#post58347530

I think that I gave the wrong impression. I just feared the start of another 200+ post "discussion". For me, it's like a car wreck: hard to look away.

 

[indebtbassfreak]

I think most of us can understand the frustration electronics can provide in this hobby as no product ever is 100% flawless. As mentioned, after just six weeks an "authorized" dealer should have just replaced the SR8012, even after three failed resets and another month or two passed it still should have been replaced as the original complaint was earlier. If an authorized dealer wouldn't replace a flagship product i'd be all over Marantz head office, if that failed i couldn't agree more with the OP and i'm also a SR8012 owner.

I have kept my older Intergra avr for this exact reason as a back up in case a future repair is needed.