Ok, I wasn't complaining about "support for things that haven't gone wrong", in fact, I thought there WAS something wrong with my unit and was thinking I was heading toward an issue with it sitting in that screen longer and longer. I took what rock_doctor said as a good answer, but as it continues to happen and taking longer and longer, I'm worried I'm running into a bug in the SW.
I had made the comment about the 4000 units because I keep seeing them pushed and pushed (on my current Replay) while it almost seems like while this is a small "bug", I am worried about bigger errors I may have and not get fixed. (even after I paid for the "extended warranty" through Panasonic). Plus them costing more than the previous models and almost expecting us to "throw away" the old units (since they are not compatible with the new features). I personally don't see it as a logical decision (esp in current economy) to go and "throw away" an old $500 unit and spend ANOTHER $699+ for a couple new features.
This is part of what erks me, I see a $100 discount (off the $999+ units only, mind you), and many see that as being "enough". I don't. I spent less on my original 30 hr unit to begin with. Plus this "$100 discount" is being offered to non-replay customers too....my friend had registered on Replay's website for the contest (when they were previously offering for a free 30 hr unit) and was sent the SAME $100 discount in both snail mail and e-mail. I have previously (in other posts) made it very clear I wasn't EXPECTING a trade in, but basically some way for those of us who can't be spending $1K in the first place to get a slightly better price on the 40 hr model (since that is very close to what many of us have now), just as being loyal customers. This isn't a terriable request. Even just being able to USE that $100 discount on the 40 hr model would shut me up about the prices.
People may SEEM to complain about "utter crap" here on the board because they want to make sure they don't have something wrong with their unit (or do in fact have a non-working unit).....and while it may seem like "crap" to you because you have already dealt with it, not everyone else has. The FAQ helps alot, but there is only so much stuff that is covered there and new stuff is getting added all the time because of the "complaining". I PERSONALLY have run into MANY issues with my unit (some preventing the unit from running, some with issues that we all now know as "bugs") and from the patience and kindness of SOME of the people here, I have found ways to fix what happened, many times within a day (alot less time than a response from Replay would have taken). Problems like the SS "CC Bug" (which STILL hasn't been 100% fixed, and is still a pain), the "mis-timed show" bug (or where the show seems to be cut off), missing guide data, shows that won't delete, shows that won't record, messages that won't stop appearing, connection problems......the list goes on and on. It's only the advice, and help of the "collective" (ok, I watched too much ST:TNG in my lifetime
) that helps everyone.....which is what a board like this is FOR! If you stop letting people come here for help and advice on what YOU consider "utter crap" than there is no point to have a board. People need to have others to turn to for answers (in fact, I have helped many from experience and learning too).
I think the point everyone needs to see is the fact that while some posts seem to be the same problems over and over, this is partially because some of the problems STILL haven't been fixed with units that have been out "in the field" for more than a year (some even 2+ years). This also discourages people from purchasing a NEW unit that not only costs more, but may or may not have these issues FIXED.....you may see many who are more than willing to buy a new unit once all the bugs in the old ones are fixed. Many users don't find it worthwhile (money wise) to be buying new products to have issues "fixed".....look at Windows. For years, people have complained until they were blue in the face for the fact that they are being driven to spend all that money on an "upgrade" that really should have been free "patches" for their current system. But this piece of equipment is a $700+ "upgrade", which I personally CAN'T AFFORD, esp right now. (I had to finance my SS last year, I don't regret doing so, but I can't keep doing that.) I personally don't have a "disposable income" of $1K+ a year (or every 2 years).
While you have a right to get irritated in your posts, so do we. We see issues in equipment that causes us grief, so we complain, and then we get pissed off when instead of FIXING those problems, they release new equipment and expect us to spend that money instead. If I HAD $2K to buy one, I would do it in a heartbeat, but I don't......I'll be lucky to have a half-decent christmas this year with being laid off in July and not being able to find a replacement job (I'm stuck working PT jobs until I do so). The economy isn't in the greatest condition, and many are not about to spend $2K when they don't know if they will have a job TOMORROW!
So before you pass judgement on others, see it from their perspective FIRST. (as the old saying goes
"Until you walk a mile in someone's shoes, you cannot fully understand what they are going through." [or something like that])
Quote:
Originally posted by RandyL712
Go reread the original author's post. Complaining about 'support' for things that haven't gone wrong. They offer us $100 off a new unit, but apparently that's not a trade in policy or whatever.
JLeavens is right - people here now complain about utter [email protected] because there aren't any real issues to complain about. And it's tiresome. But I'm not perfect - and I do get irritated and it shows in some of my posts. But this recent post wasn't even meant as rude - all it said was "stop complaining". and I stand by that advice |
