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Discussion Starter #1
Just got a replacement HD -300 from Sony after a 6week wait. After 3 days I have had no audio dropouts,no re-booting and no pixellation !! Everything else works fine and hope it continues-I will report here if the magic gets broken.:) :) :)
 

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Jerry,

Version # is 1.10.00 . I don't use 'favorite channels' if that is what you are interested in. From memory,is the problem that this guide,or others,disappear when HD is re-booted ? I can do an experiment if you let me know what the 'current' problem is. I can also try looking at the mother board if that has data you might want.
 

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Firmware version is 1.10! Awsome! Heye, looks like the rest of us 1.06 firmware guys can look forward to an update soon maybe...


-Evangelo2
 

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Quote:
Originally posted by Evangelo2
Firmware version is 1.10! Awsome! Heye, looks like the rest of us 1.06 firmware guys can look forward to an update soon maybe...


-Evangelo2
I was thinking the same thing! How long is appropriate to wait before we start bitching to D*?


"Are we there yet? Are we there yet?":D
 

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Quote:
Originally posted by panoral
Jerry,

Version # is 1.10.00 . I don't use 'favorite channels' if that is what you are interested in. From memory,is the problem that this guide,or others,disappear when HD is re-booted ? I can do an experiment if you let me know what the 'current' problem is. I can also try looking at the mother board if that has data you might want.
Yes please share the number on the motherboard that you can read from the top vent holes.

This is good news, I purchased two of these just two weeks ago and I think maybe if the board is an updated board its time for me to give Sony a call back for replacement.

-Jerry
 

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Jerry,

Here are the data on the mother board-hope it makes sense !

PF-LP

P/N 6870R 4521HC

2003.08.19 (MP)

LSS-3200A

LSS-3210S
 

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Quote:
Originally posted by panoral
Jerry,

Here are the data on the mother board-hope it makes sense !

PF-LP

P/N 6870R 4521HC

2003.08.19 (MP)

LSS-3200A

LSS-3210S
Yes this makes sense; you have the latest board revision #3 just as I do.

So this is a good sign to the users that these issues can be resolved via software.

Enlighten me about that 1.10.00 firmware, did you acquire this firmware from any other sources or was it pre-loaded from Sony on the replacement?

I just did get off the phone with a Sony representative that was very helpful and cordial.

She "name withheld intentionally" plans to fax myself a copy of an email as to the problems that we are experiencing.

This email was from DirectTV and does place a time-line on software updates to address the AGP guide issues and the audio drop issues.

If my memory serves me correct, one update will come by the end of this month of April and the other update at this time is scheduled for release in June 2004.

If and when I receive this fax, the content language will be shared with the forum, I asked for prior approval for a public posting.

I did also invite Sony to release a news update here at AVS or maybe even on their own web site to help keep their customers updated to known issues.

At this time I would like to personally thank this Sony representative for her time, and

I shall also make the AVS community aware that she spends a great deal of time within

the AVS forum. She is even following this thread ;)

Thank you.

-Jerry
 

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Discussion Starter #9
Jerry,

The firmware was pre-loaded on the unit. Sounds like you got a Sony rep worth cultivating.
 

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This all seems like good news. Lets just hope that the guide will default to custom as opposed to all.


Keep us updated.


Thanks.
 

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I have not yet received the fax, although I did receive an email back

showing that Sony now has publicly recognized the problems with

the HD300
Here IQ Knowledge Base Article - 350696

Symptom:

Intermittent audio loss when viewing television programs through the satellite receiver.

Resolution:

This information applies to high definition satellite receivers experiencing intermittent audio loss on all channels which are not caused by weak or fluctuating signal strength.

IMPORTANT: Sony is aware of an intermittent audio loss when viewing channels through the high definition satellite receiver and is working with DirecTV to resolve this issue. This issue will be resolved through the DirecTV satellite signal in the near future.


The guide issue will also most likely be address in a IQ Knowledge Base Article.

-Jerry
 

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In the beginning I really didn't notice any audio drop outs.


So far I only needed to reset the box once in a 5 week period. I also noticed that I thought the sound dropped out on CBS HD but it was coming in on other HD channels. Is this a problem with the CBS broadcast dropping or the box dropping the audio? Thanks guys.


-Evangelo2
 

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Quote:
Originally posted by Evangelo2
... I also noticed that I thought the sound dropped out on CBS HD but it was coming in on other HD channels. Is this a problem with the CBS broadcast dropping or the box dropping the audio?
I've periodically had problems with the audio on CBS DT - and not just with the LG-made boxes. Last Friday night, about 1/3 through Joan of Arcadia, the audio (analog output) went distorto. It stayed that way for about 20 minutes and then returned to normal for rest of the evening. This HAD to be CBS or DirecTV (I'm betting more on CBS.). Audio on all other channels I checked was perfectly normal through this period. I've got the "other" LG HD box prone to audio dropouts (Hughes HTL-HD). In the three weeks I've had it, no audio dropouts at all. Firmware revision 1.07.
 

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I have the hd300 with the original board. I have only occassional audio dropouts for only a split second, but have had some pixelation and even a couple of screen freezes. Is the new firmware expected to cure all of these ills with the older boards as well, or only the newer ones ending in C? Thanks!
 

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Oh! OHHH! This is such good news. I can't wait. I've been calling DIrecTV and frustrating myself with the lack of support - or even acknowledgement of the problems - for months now. 1.10 on your new unit with the same board revision as us 1.06 people is a nice surprise, and a very good sign.


If anyone hears any updated news on when Direc"Who Me?" is going to release the updates, please let us know!


Thanks,

Norm
 

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I do not notice the audio drop-outs or pixelation that much but the APG always reading "Regular Schedule" for all my OTA channels is getting old. My Sony HD200, which is connected to my game room HD set downstairs, has the correct OTA information in the guide so it could not be that difficult to fix in the HD300.


Also, I agree that defaulting to "all" instead of "custom" in the guide pretty much renders the favorites-hide/show feature useless. It actually should "remember" what your preferred setting is and always come up that way like the HD200 does.


Finally, something else that doesn't get much press, but that is also very frustrating about this unit (and that the HD200 does not do) is that it resets the display format mode if powered off to 480i/p. I like to keep mine set at 1080i and the only way to ensure it stays there instead of going back to 480p is to not power it down at night. My HD200 keeps my preferred format mode even if powered off.


If the Sony lady is following this thread, please fix the program guide!!!
 

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Quote:
Originally posted by hornmdt
I do not notice the audio drop-outs or pixelation that much but the APG always reading "Regular Schedule" for all my OTA channels is getting old. My Sony HD200, which is connected to my game room HD set downstairs, has the correct OTA information in the guide so it could not be that difficult to fix in the HD300.

If the Sony lady is following this thread, please fix the program guide!!!
My understanding is that this is not a problem with the unit but how you set it up when you first got it. There are numerous posts on here about this but if I can remember correctly if you did not say that you had an antenna or did not give your zipcode information during setup then it will always show "regular schedule". This can also happen if you chose to add the channels manually. Again, I don't have all the particulars but there are other discussions about his here on AVS.
 

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Thank you. Just done the initial setup for myself and I do indeed get guide data for my locals. Should not have put all my faith in Tweeter I don't guess. I bought my HD200 off Ebay and did the setup myself and hence have always had a good program guide with OTA locals. I lpurchased and let Tweeter install this one and never have had a OTA program guide until now.


For some reason I still have duplicates (i.e. 3.1, 3.1, 3.2, 3.2, 3.3, 9.1, 9.2...).

Doesn't do it for all but does for most.
 

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Hmm, again I cannot recall exactly what the steps are but you *may* need to remove you locals first by running the setup with a bogus zip (i.e. 00000). Then when all the locals have been removed, run the setup again with your real zipcode.


On the other hand it may be the PSIP information from your local OTA stations causing this duplication.


I'll see if I can find the thread with info related to this band post back later.



EDIT: I found it. I guess its takes a few steps but the key seems to be removing the OTA connection first to remove the channels, run setup with bogus zip, and then hook everything backup and run it again.


Take a look here:

http://www.avsforum.com/avs-vb/showt...39#post2785639
 
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