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aka jfinnie
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Thanks, but I don't own a Lumagen (yet). Was curious if anyone was using it with their Shield.
Ah ok, sorry I don't use one myself.
For what it is worth, with DTM it's not as important as it once was, DTM set to 8 only uses a bit of the HDMI transmitted HDR metadata, mostly it comes from the content itself.
 

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This has probably been answered at some point, but is anyone using the dynamic tone mapping function with an Nvidia Shield and confirmed that the Shield is sending maxfall/maxcll info? It's supposed to to with the Shield 7.2 update. And I'm assuming it should work regardless of what app you use (Plex, Kodi, MrMC, Emby, etc.)?


Yes it does (Shield TV v7.23). EDIT: The screenshot is from Plex, but I tested with Netflix, Amazon Prime, and Vudu as well (I wasn't able to get Google Movies & TV or Kodi to kick into HDR mode).

 

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Another question:

I'm trying to update the firmware version. Is it possible on a Mac or must I run it using Parallels/Windows? If possible on a Mac, how does one do so?
This is my biggest complaint about Lumagen. Basically anything other than Windows entails a risk. These days people upgrade software through wi-fi, usb sticks etc. and should be OS agnostic. Lumagen instead of working on lame features like sharpness enhancements and PIP, should bring their software upgrades up to 21st century standards. Regarding your video+audio sync issues you should get advice from Lumagen support. Whatever cables various people suggest, it's all anecdotal evidence. With proper cables and setup you should have no issues.
 

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Yes it does (Shield TV v7.23). EDIT: The screenshot is from Plex, but I tested with Netflix, Amazon Prime, and Vudu as well (I wasn't able to get Google Movies & TV or Kodi to kick into HDR mode).
Thank you, exactly what I was looking for! Just as an FYI, to get Kodi to switch to HDR, you need to enable mediacodec (surface) in the kodi settings. Cheers.
 

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and if you want the Shield to autoswitch between 709/2020 there is a developer option to do that (working very well).

-Roland
Speaking about the Shield, do you know of a way to have the Shield/Plex combination NOT up convert 1080P to 4K (I want the Lumagen to do that)? I have tried two other Shield apps (Kodi and MrMC) that will pass 1080P but the UI of those are too clunky for my use.
 

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Is the link the exact variant you are using (3ft?). Apparently the 3ft cables are not favoured, too short. I have a combination of the Belden FE and Monoprice cables; I think they're of similar quality.
Maybe you can describe a bit more how everything in your system is connected. Pretty much every time I've had HDMI IO issues with my own Radiance it is at the output side that is problematic.

There was a recent firmware update which introduced a new video input board firmware, that version seems to be a little worse behaved than the previous version and has been backed out. That is version 042019. Versions either side of that don't have the issue.

Additionally, there are two different HDMI output firmware versions which behave differently on different kit.
A couple of comments. As it turns out, even though my Lumagen was shipped last Monday, it was several firmware updates behind, some of which had to do with HDMI issues. (And I have yet to get the firmware update process to work). Secondly, when I got on the phone with Craig and was going to walk through the issue with him, the Lumagen switching worked perfectly (?) and lastly, all of my Monoprice (and the Blue Jeans) cables in use are >6 feet. This was recommended to me but why longer is better is way beyond me.

I'm comfortable that eventually at least this part of my Lumagen integration will get better,
 

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aka jfinnie
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This is my biggest complaint about Lumagen. Basically anything other than Windows entails a risk. These days people upgrade software through wi-fi, usb sticks etc. and should be OS agnostic. Lumagen instead of working on lame features like sharpness enhancements and PIP, should bring their software upgrades up to 21st century standards. Regarding your video+audio sync issues you should get advice from Lumagen support. Whatever cables various people suggest, it's all anecdotal evidence. With proper cables and setup you should have no issues.
I don't see it as that much of a limitation as every single piece of calibration software you could use to set these things up is also Windows only, and the best you could hope for on these existing products would be a Mac cabled uploaded (as there isn't a USB host to connect a USB drive or WiFi adapter) . I'm mostly a Mac user, except for when I have to use a PC, and unfortunately most niche products support PC first (and maybe will never support Mac).


Sent from my G8441 using Tapatalk
 

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A couple of comments. As it turns out, even though my Lumagen was shipped last Monday, it was several firmware updates behind, some of which had to do with HDMI issues. (And I have yet to get the firmware update process to work). Secondly, when I got on the phone with Craig and was going to walk through the issue with him, the Lumagen switching worked perfectly (?) and lastly, all of my Monoprice (and the Blue Jeans) cables in use are >6 feet. This was recommended to me but why longer is better is way beyond me.



I'm comfortable that eventually at least this part of my Lumagen integration will get better,


I have all Blue Jeans Cables Belden Series F and FE; many shorter than 6 feet.

The only HDMI issues I have is with my 50-foot RuiPro Hybrid Fiber.

Mark


Sent from my iPhone using Tapatalk Pro
 

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Speaking about the Shield, do you know of a way to have the Shield/Plex combination NOT up convert 1080P to 4K (I want the Lumagen to do that)? I have tried two other Shield apps (Kodi and MrMC) that will pass 1080P but the UI of those are too clunky for my use.
Unfortunately, no. The official Plex app doesn't support resolution switching. I've been begging for this feature for a while. Have to use Kodi/MrMC or Emby in the meantime. Too bad the Emby interface is really ugly.
 

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Unfortunately, no. The official Plex app doesn't support resolution switching. I've been begging for this feature for a while. Have to use Kodi/MrMC or Emby in the meantime. Too bad the Emby interface is really ugly.
OT on:
Never bothered with Plex, always used Kodi any yes getting Kodi to do exactly what I want is a pita...
But using the right skin and config it does look very nice and works (most of the time)

OT off.
 

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Unfortunately, no. The official Plex app doesn't support resolution switching. I've been begging for this feature for a while. Have to use Kodi/MrMC or Emby in the meantime. Too bad the Emby interface is really ugly.
Other than Plex, I dislike the UI of Kodi, MrMC and Emby. I switched from a Dune to improve the interface and Plex/Nvidia did it - except it won't allow pass through of 1080P video resolutions.
 

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A couple of comments. As it turns out, even though my Lumagen was shipped last Monday, it was several firmware updates behind, some of which had to do with HDMI issues. (And I have yet to get the firmware update process to work). Secondly, when I got on the phone with Craig and was going to walk through the issue with him, the Lumagen switching worked perfectly (?) and lastly, all of my Monoprice (and the Blue Jeans) cables in use are >6 feet. This was recommended to me but why longer is better is way beyond me.

I'm comfortable that eventually at least this part of my Lumagen integration will get better,
Audioguy:

Your unit shipped with the latest release that was available on the day it was shipped. The newer releases came after shipment. When Craig comes to calibrate, he can update the unit if you are not able to do so before then.

Unfortunately, while the new 18 GHz input chip microcode provided by the chip vendor that was used in the release your unit shipped (which had a work-around for the AppleTV4K's "changing Static Metadata every 30 seconds when its not supposed to" bug), created new issues. We had to revert to the original 18 GHz input chip microcode. So once you are able to update your firmware to the latest release you should have improved switching.

As I mentioned the Lumagen Demo Theater uses mostly the same equipment you have (we have an Oppo 203, Strato, DirecTV Genie, Roku, Radiance Pro, Trinnov Altitude16, and RS4500), and I have no issues switching at all. We use Tributaries UHDP for 2 to 3 meter passive HDMI, and Tributaries UHDT "Titan" for the 15 meter run to the RS4500 (RUIPRO fiber was also tested and works without issue). We find that better HDMI cabling is almost always the way to fix issues.

Note: For the Altitude 4k capable switch board you need to use input 5, 6, or 7, as they work better than inputs 1 to 4. You probably know this already, but I thought I would mention it for others.

Contact support at Lumagen (503-574-2211 Option 2) if you want to work through issues. Randy is covering for me while I am on vacation. If you don't get things sorted with Randy he can give you my cell number and you can call me.
 

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Audioguy:

Your unit shipped with the latest release that was available on the day it was shipped. The newer releases came after shipment. When Craig comes to calibrate, he can update the unit if you are not able to do so before then.

Unfortunately, while the new 18 GHz input chip microcode provided by the chip vendor that was used in the release your unit shipped (which had a work-around for the AppleTV4K's "changing Static Metadata every 30 seconds when its not supposed to" bug), created new issues. We had to revert to the original 18 GHz input chip microcode. So once you are able to update your firmware to the latest release you should have improved switching.

As I mentioned the Lumagen Demo Theater uses mostly the same equipment you have (we have an Oppo 203, Strato, DirecTV Genie, Roku, Radiance Pro, Trinnov Altitude16, and RS4500), and I have no issues switching at all. We use Tributaries UHDP for 2 to 3 meter passive HDMI, and Tributaries UHDT "Titan" for the 15 meter run to the RS4500 (RUIPRO fiber was also tested and works without issue). We find that better HDMI cabling is almost always the way to fix issues.

Note: For the Altitude 4k capable switch board you need to use input 5, 6, or 7, as they work better than inputs 1 to 4. You probably know this already, but I thought I would mention it for others.

Contact support at Lumagen (503-574-2211 Option 2) if you want to work through issues. Randy is covering for me while I am on vacation. If you don't get things sorted with Randy he can give you my cell number and you can call me.
Thanks for your response. I suspect the switching issue is related to the comment you made above, which should be addressed with the update. As it turns out, when Craig and I were on the phone together to discuss my switching issue, it worked flawlessly - sort of like when you take your car for service and the "squeak" you were complaining about doesn't show up. The cables I am using (that I just purchased) were recommended by Kris and Craig gave his nod as well so I don't think that is the issue. I already had a RUIPRO HDMI Fiber Cable running to the projector and everyone seems to think that is more than satisfactory and has not proven to have any issues in the 7 months or so I have owned it.

I will call Randy tomorrow to see if he can help me untangle my inability to get my computer (Windows running on my Mac) to see the Lumagen. Once that occurs, I will be off to the races - and reach the finish once Craig gets here. Craig wailed me through getting DTM operational and I was able to enable and disable DTM while watching some 4K material. Very cool and I'm sure once I get this most recent update and once Craig gets here, it will be even more impressive. Lumagen/RS4500/Panamorph - one heck of a combination !!!
 

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Thanks for your response. I suspect the switching issue is related to the comment you made above, which should be addressed with the update. As it turns out, when Craig and I were on the phone together to discuss my switching issue, it worked flawlessly - sort of like when you take your car for service and the "squeak" you were complaining about doesn't show up. The cables I am using (that I just purchased) were recommended by Kris and Craig gave his nod as well so I don't think that is the issue. I already had a RUIPRO HDMI Fiber Cable running to the projector and everyone seems to think that is more than satisfactory and has not proven to have any issues in the 7 months or so I have owned it.

I will call Randy tomorrow to see if he can help me untangle my inability to get my computer (Windows running on my Mac) to see the Lumagen. Once that occurs, I will be off to the races - and reach the finish once Craig gets here. Craig wailed me through getting DTM operational and I was able to enable and disable DTM while watching some 4K material. Very cool and I'm sure once I get this most recent update and once Craig gets here, it will be even more impressive. Lumagen/RS4500/Panamorph - one heck of a combination !!!
i updated flawlessly with my 2018 macbook pro updated to mojave and running parallels/windows10. you need to ensure the correct port is selected and you can identify this by clicking the apple>about this mac>system report and looking under hardware to see what port your usb is connected to.

also, i updated my lumagen after i disconnected all my input and output hdmi cables. the only cable connected to the lumagen was the usb provided to do the updates. disconnect the cables prior to turning on the lumagen.

it takes about 10 minutes depending on your internet connection

and this is the kind of support i have come to expect from jim...he is very generous with his time even when he is on holiday
 

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i updated flawlessly with my 2018 macbook pro updated to mojave and running parallels/windows10. you need to ensure the correct port is selected and you can identify this by clicking the apple>about this mac>system report and looking under hardware to see what port your usb is connected to.

also, i updated my lumagen after i disconnected all my input and output hdmi cables. the only cable connected to the lumagen was the usb provided to do the updates. disconnect the cables prior to turning on the lumagen.

it takes about 10 minutes depending on your internet connection

and this is the kind of support i have come to expect from jim...he is very generous with his time even when he is on holiday
Thanks. I had previously found the port doing what you described but did not disconnect all cables and re-start. I will try that later. Thanks.
 

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Thanks. I had previously found the port doing what you described but did not disconnect all cables and re-start. I will try that later. Thanks.



Audioguy, i am fairly new to the lumagen as well, i had to load the full software update in lieu of just the latest updates on mine when i received it, mine was missing a few of the updates as well, but they have been coming out rather quickly as of late, as the latest updates that i had to do on mine would not take by themselves, it took a few more minutes of time but it worked fine, the second time i updated it with just the latest update and that worked just fine, i did not disconnect any of the hdmi feeds on mine, but may do so from now on, i was unaware of that until reading the posts.
 

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Audioguy, i am fairly new to the lumagen as well, i had to load the full software update in lieu of just the latest updates on mine when i received it, mine was missing a few of the updates as well, but they have been coming out rather quickly as of late, as the latest updates that i had to do on mine would not take by themselves, it took a few more minutes of time but it worked fine, the second time i updated it with just the latest update and that worked just fine, i did not disconnect any of the hdmi feeds on mine, but may do so from now on, i was unaware of that until reading the posts.
Are you using a Mac or a PC?
 

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... I will call Randy tomorrow to see if he can help me untangle my inability to get my computer (Windows running on my Mac) to see the Lumagen. Once that occurs, I will be off to the races - and reach the finish once Craig gets here. Craig wailed me through getting DTM operational and I was able to enable and disable DTM while watching some 4K material. Very cool and I'm sure once I get this most recent update and once Craig gets here, it will be even more impressive. Lumagen/RS4500/Panamorph - one heck of a combination !!!
The following may not provide any new information, but as a reference for everyone:

I have not used a MAC running Windows emulation to update a Radiance, but from what I have been told if you assign a specific USB port to Windows from within MAC OS you should then be able to do the update from within the Windows emulator. You plug the USB cable into the assigned USB port and to the Radiance Pro. Then you find the "COM" port in the Control Panel, under "Devices and Printers" (for Windows 10) as usual for a Pro update. Once you select the assigned COM port in the updater (must be port 16 or less), the updater should work.

Portable PCs should be plugged in to wall power for the update.

Note: Some Windows 10 systems (but not all) need a newer device driver than the one loaded in the Pro's internal USB-to-Serial adapter. New device drivers can be found at FTDIChip.com, under drivers and "VCP" (Virtual COM Port). Our updater is a 32-bit .exe, so you should download the 32-bit driver, even if you are running 64-bit Windows (at least this worked for me).
 
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