I just got my second UTV and called DSS to get it activated on my existing account. The guy at DSS said "It's new policy that additional receivers must sign up for their total choice package for at least 12 months. If you cancel before that 12 months, you must pay $12 for each unused month".
This is totally contrary to the info given by minidishes.tv where I got the unit. According to them, you just need to authorize it once and there is no 12 month obligation for existing customers.
I sure didn't like the idea of being forced to stay with DSS for 12 months, especially since I've been their customer for the last 5 years. So I told the guy that I wasn't informed of this rule when I ordered it and I wasn't at all happy. After threatening to ask for his supervisor, he suddenly said he'd waive that requirement.
So if anyone else gets the same story, stand your ground and they will not enforce this bogus policy.
Anyone else encounter this?
This is totally contrary to the info given by minidishes.tv where I got the unit. According to them, you just need to authorize it once and there is no 12 month obligation for existing customers.
I sure didn't like the idea of being forced to stay with DSS for 12 months, especially since I've been their customer for the last 5 years. So I told the guy that I wasn't informed of this rule when I ordered it and I wasn't at all happy. After threatening to ask for his supervisor, he suddenly said he'd waive that requirement.
So if anyone else gets the same story, stand your ground and they will not enforce this bogus policy.
Anyone else encounter this?