This is written to the best of my understanding… and may be a bit off a bit on some of the technical jargon.
OK, so the Tech (let’s call him James) came out and did his best to get our system up and running. And, he was able to do so to an extent. He connected the project to our new ISP, established a new account, and we can get sound throughout all of our 4 zones.
However, when James attempted to do some updates, Control4 would not grant a license for our HC-800 to move to an updated system to allow our phones to control the unit via the Control4 app, even though the unit is completely capable of such. So, we must use our one existing remote control, and he could not get ShairBridge up and running due to this limitation as well. As a result, we currently can only stream Pandora and must use the Control4 remote exclusively to control the zones, volume, etc.
Seems the license for the HC-800 that was capable of all of this went bye-bye with the previous homeowners; as they had all of that set up and functioning properly. Apparently, Control4 licensing has since changed and when you buy a newer model controller (EA-1 and up) that license is tied to the unit and not the owner.
So, it seems Control4 is forcing us to upgrade our controller if we want to stay with a Control 4 system.
James did a great job! He was very professional, kind, and we had a fun visit throughout his time at the house. He told us that was all he could do under the circumstances, and that the other items on our wish-list would not be possible with our current HC-800 without the upgraded license.
He then provided us with several different options to obtain our desired result going forward both within the Control4 world, and with other hardware providers.
We mulled over the options James gave us for a while, and decided to purchase a used EA-3 as one of the options James recommended to manage basic 4 zone home audio with the ability to use cellphone control the zones, inputs, and volume.
Once we obtained the EA-3, we set up an appointment with James to do the binding, install Shairbridge, get our other streaming services up and running, take us through the Control4 app on our phones for remote control, etc. ALL per his recommended path.
A few days before our appointment with James, we received a rather scathing email from the Owner/Manager at the company James works for cancelling our appointment with James. He told us under NO circumstances would they install a used controller and that they will only install components procured via their dealership.
SO, we’re at a bit of a loss…. Unsure of what to think, and how to proceed.
We followed one of James’ recommended paths, and then were thrown out by the manager of the company and basically reprimanded for purchasing a used unit (though again, we were told by James this was a valid option, and they’d happily do the work and charge for time and materials to bind the unit and perform all the other setups).
We definitely had no intentions of stepping on any toes, and cause any issue for James.
We feel caught in the middle. We followed James’ recommendation to the T. Now, we are stalled out due to a seeming miscommunication between James and his manager about their company policy on installing used equipment. And after the scolding/belittling email we received, we are a bit concerned about our options going forward with the used EA-3 we purchased.
What are others thoughts on this?
And a recommended path forward for getting the EA-3 added to our project so we can utilize Shairbridge and use our phones to control the system?
Thanks in Advance!
(Sorry for the lengthy post, but want to cover all of the bases)