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I called customer service and after going through their extensive trouble shooting matrix, they offered a service call. What do I need to tell them to get them to fix this on their end?


Thanks
 

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Keep calling back. Some DirecTV CSRs are morons. You'll eventually get one that knows to add the free HDTV package to your acccount.


Just keep calling.


Brad
 

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This happened to me a few weeks ago...HDNET was fine for months, then off the air. When I called DTV, they said I wasn't signed up for HD (free), once he changed it in the system, HDNET came back on. He was confused as to why I was getting it before being "signed up" for HD. Me too.


As for the comment of "some CSR's are morons", I think you're being nice with the term "some". I won't go into the details here of the 45 minute phone call it took me to get them to send me the Sat C upgrade kit.
 
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