No more lifetime transfers ?

2951 Views 39 Replies 22 Participants Last post by GooberedUp, Nov 2, 2004

Anubus12

Discussion Starter · Oct 25, 2004

Just got off the phone with customer service. I asked about transferring service from a 3000 to 5504. Wanted to re-confirm before buying a new unit.

They denied my request

They said that their systems no longer has the ability to do this anymore. Their policy changed to "no more transfers" about 2 weeks ago.

Damn.....looks like TIVO here I come.

Status: Not open for further replies.

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hilbert1862

· #2 · Oct 25, 2004

As far as I knew they had agreed to transfer if the first unit failed. Are they reneging on that, too? Some people bought second units in reliance on that offer.

Was it that they removed that condition, then either restored it, or refuse in any case?

arcadefreaque

· #3 · Oct 25, 2004

A week ago last Friday, I got the same answer. A "supervisor" took care of me though.

l8er

· #4 · Oct 25, 2004

Quote:

Originally posted by Anubus12
Damn.....looks like TIVO here I come.

You do realize they won't transfer your service either don't you?

rm -rf .

· #5 · Oct 25, 2004

Wow! Gary does have a sense of humor after all...

(all this time I thought he was just a Dalek clue generator...)

Jimmy Joe

· #6 · Oct 25, 2004

I called DNNA this morning and was told I *could* transfer service from my 3060 to a new model -- so I ordered a new 5504.

Now I'm beginning to think I should've got more than just the service rep's name in case I have to escalate the issue when I try to do the switch.

l8er

· #7 · Oct 25, 2004

Quote:

Originally posted by Anubus12
I asked about transferring service from a 3000 to 5504.

ReplayTV 30XX or ShowStopper?

Anubus12

Discussion Starter · #8 · Oct 25, 2004

Quote:

Originally posted by l8er
ReplayTV 30XX or ShowStopper?

I have one of each, but they said it didn't matter. No transfers of any kind possible in their systems anymore.

Anubus12

Discussion Starter · #9 · Oct 25, 2004

Quote:

Originally posted by Jimmy Joe
I called DNNA this morning and was told I *could* transfer service from my 3060 to a new model -- so I ordered a new 5504.

Now I'm beginning to think I should've got more than just the service rep's name in case I have to escalate the issue when I try to do the switch.

What was the reps name that you spoke to?

milky way

· #10 · Oct 25, 2004

What number did you call? You don't want to call tech support number.

Jimmy Joe

· #11 · Oct 25, 2004

I spoke with Anthony at the service activation number, who told me that transferring the service would be no problem.

He might have been telling me what I wanted to hear to get me off the phone, but hopefully if I have any problems down the road I'll be able to use this as leverage to move things in my favor.

arcadefreaque

· #12 · Oct 25, 2004

Quote:

Originally posted by Jimmy Joe
I spoke with Anthony at the service activation number, who told me that transferring the service would be no problem.

He might have been telling me what I wanted to hear to get me off the phone, but hopefully if I have any problems down the road I'll be able to use this as leverage to move things in my favor.

Anthony was one of the guys I worked with too. So maybe if people call and ask for Anthony, they will have better luck. OR maybe he'll get sick of people calling and asking for him and he'll end up saying "tought luck" to everyone.. who knows

JamesMH

· #13 · Oct 25, 2004

Any luck for anyone recently trying to transfer from a Showstopper unit?

Paco II

· #14 · Oct 25, 2004

Transfer from a showstopper? I thought the showstopper's didn't have an extra cost for service, so what would dnna transfer?

scorpi0

· #15 · Oct 26, 2004

Dang! I wasn't aware that it was possible to transfer service. I was told and thought that "lifetime" in "lifetime service" means the lifetime of the box.

I have an old 2000 series Replay that recently died. Was it possible to transfer its service to a new 5504? If it was two weeks ago, may be I should push it some.

GTDaveMac

· #16 · Oct 26, 2004

it started a few weeks ago and supposedly ended shortly after.

do a search for "lifetime service transfer"

hilbert1862

· #17 · Oct 26, 2004

When did you speak to "Anthony"? I got the promise in writing a few weeks ago and a few months ago. I posted it.

hilbert1862

· #18 · Oct 26, 2004

Anubus12: I suggest yo send them an e-mail inquiry so you get a written response.

m_roulston

· #19 · Oct 26, 2004

A few weeks ago, I called and asked about transferring service from a 3000 to a 5000 series and was told that it could be done if the 3000 series was no longer working. If the 3000 series is still working than they won't allow you to transfer the service.

BaysideBas

· #20 · Oct 26, 2004

And they probably check for the last time it connected to the mother ship to determine whether it's "still working."

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