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Discussion Starter · #1 ·
Just got off the phone with Sony Support. Because I have a generic brand of component cables, instead of officially licensed Sony components, Sony has voided the warranty on my PS3 and will only replace it for $150 dollars!


Their product fails, yet they wiggle out of responsibility. Yeah Im sure that component cables can kill a system.
and even if that were the case. What does that say about the system if it can be killed so easily.


So now my system boots up and sits there with a blank screen.


Thank god I kept the receipt. Target allows for exchanges for 90 days or full refund.


My hats off to Target for sticking with their policy. My middle finger to Sony for shirking theirs.


Figured a warning to all of you. If you have issues. LIE! Tell them everything is licensed Sony accessories.

EDIT

I never described what was wrong with my PS3 simply because the bigger subject was SCEA refused to warranty it because of 3rd party instead of a much more logical reason.


It was pretty simple. I went to turn on my PS3 and just got a blank screen. Despite what ever A/V cable I used, my PS3 was dead. No user abuse or anything.
 

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This seems like the same crap Auto Manufactures pull. In that case they have to prove the after market product caused the damage. It seems to me if the cable was sold for the Sony even if not the official brand they should not have an issue.
 

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You do know that Customer Service at Sony is just a bunch of people with no knowledge....at least most of them. Ask them if their $300 receiver can accept LPCM. Most of them say no, but tell them you saw it somewhere in Sony site that it said it does and they just go along with it and say "I'm sorry, this receiver can accept LPCM".
 

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this has been sony's policy towards 3rd party accessories from the first days of the original playstation. use a 3rd party controller, cable, memory card, etc and your warranty will be voided. unless it's officially licensed, sony wants no part of it and will do everything in their power to ensure that if a problem arises they blame it on the accessory.
 

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Quote:
Originally Posted by ragedogg69 /forum/post/0


Just got off the phone with Sony Support. Because I have a generic brand of component cables, instead of officially licensed Sony components, Sony has voided the warrantee on my PS3 and will only replace it for $150 dollars!


Their product fails, yet they wiggle out of responsibility. Yeah Im sure that component cables can kill a system.
and even if that were the case. What does that say about the system if it can be killed so easily.


So now my system boots up and sits there with a blank screen.


Thank god I kept the receipt. Target allows for exchanges for 90 days or full refund.


My hats off to Target for sticking with their policy. My middle finger to Sony for shirking theirs.


Figured a warning to all of you. If you have issues. LIE! Tell them everything is licensed Sony accessories.

duh! You didnt tell them you used some other cables, did you? Why in the world would you do that?
 

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Discussion Starter · #8 ·

Quote:
Originally Posted by spwolf /forum/post/0


duh! You didnt tell them you used some other cables, did you? Why in the world would you do that?


why wouldnt I? I didnt realize that Sony was this bad on their warranty. I plea ignorance then.



In the meantime I hopped on Itrackr found a local target with them in stock and got a new one. easy exchange. they only check to see if its the serials match up. if this new one fails on me then I am keeping all the accessories damnit!


I unpacked the new PS3 and find i odd that the powe cable is unwrapped in the box. I then confirm what I suspected and find that the settings are already set and updated to 1.32. someone had already used this PS3!!! the user name field had "user1boogod" and whoever it was played Marvel Alliance on 1/8. so they either returned it to that target or sony is sending out used units. (and after this BS it wouldnt surprise me)


so a recap for all of you:


12/8 i buy a PS3.


It works fine, beside the random freezing on BDs.


1/16 it boots up only to a blank screen. Sony refuses to warranty it because of generic component cables.


I take back the PS3 to target and get full exchange. I recieve a used PS3, but Target extends their return/exchange period for this exchange.


Now my question is, does this extend to HDMI cables? How bout your TV? He did ask me what TV I had it connected to. If i had official cables, could they void their warranty because my HDTV is a Hitachi not a Sony?





Needless to say this is the last consumer electronic device I will buy from Sony.
 

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Quote:
Originally Posted by ragedogg69 /forum/post/0


why wouldnt I? I didnt realize that Sony was this bad on their warantee. I plea ignorance then.



In the meantime I hopped on Itrackr found a local target with them in stock and got a new one. easy exchange. they only check to see if its the serials match up. if this new one fails on me then I am keeping all the accessories damnit!


I unpacked the new PS3 and find i odd that the powe cable is unwrapped in the box. I then confirm what I suspected and find that the settings are already set and updated to 1.32. someone had already used this PS3!!! the user name field had "user1boogod" and whoever it was played Marvel Alliance on 1/8. so they either returned it to that target or sony is sending out used units. (and after this BS it wouldnt surprise me)


so a recap for all of you:


12/8 i buy a PS3.


It works fine, beside the random freezing on BDs.


1/16 it boots up only to a blank screen. Sony refuses to warantee it because of generic component cables.


I take back the PS3 to target and get full exchange. I recieve a used PS3, but Target extends their return/exchange period for this exchange.


Now my question is, does this extend to HDMI cables? How bout your TV? He did ask me what TV I had it connected to. If i had official cables, could they void their warrantee because my HDTV is a Hitachi not a Sony?





Needless to say this is the last consumer electronic device I will buy from Sony.

Wow you sure do have bad luck. lol.
 

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Discussion Starter · #10 ·

Quote:
Originally Posted by djpheer /forum/post/0


Wow you sure do have bad luck. lol.

tell me about it.


bad things happen in 3s




1. this morning my monitor stopped working.


2.my ps3 dies


3. while getting the ps3 power cord out i see that my ups needs a new battery.



atleast thats over with.
 

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Quote:
Originally Posted by awdorrin /forum/post/0


I don't buy it. However, if true, sounds like a class action lawsuit to me.


what don't you buy? i've been working with sony and their consoles for 10+ years. i can assure you with some degree of authority that this is their policy...
 

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That's messed up. No wonder there are so many Sony haters on these boards. If I ever have problems with my PS3 I'll tell them everything I own is Sony just in case.
 

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Quote:
Originally Posted by ragedogg69 /forum/post/0


.


Now my question is, does this extend to HDMI cables? How bout your TV? He did ask me what TV I had it connected to. If i had official cables, could they void their warrantee because my HDTV is a Hitachi not a Sony?


Needless to say this is the last consumer electronic device I will buy from Sony.

HDMI is an Industry standard the cable and connector have to be the same for every device that has HDMI. Sony's Multi AV connector is just that. Sony's own propiritary design. I've seen some of the other brand Multi AV connectors, and some of them are pure crap. It's not the Cables.. copper is copper. Its the connector that plugs in the Ps units that cause the problems.
 

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I would have called back, spoken to a different person and told them you used their cables to gauge the difference in responses.


However, if falling under the return window, I always return to where I bought it from, usually much less stressful.
 

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Discussion Starter · #17 ·

Quote:
Originally Posted by Kid Red /forum/post/0


I would have called back, spoken to a different person and told them you used their cables to gauge the difference in responses.


However, if falling under the return window, I always return to where I bought it from, usually much less stressful.

well, he said that they documented everything in our conversation. so i assume they would know that my components are gerneric. in the future now, i would assume because i have a different ps3 i can tell them what ever the hell i want.
 

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If true thats a very stupid policy. Espcially from a company that makes sooo much AV equipment. Imagine calling in to have your TV serviced and they tell you...well since you didnt use a Sony brand cable your **** out of luck....yeeeah riight. Id have some choice words for that phone tech.
 

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Quote:
Originally Posted by ragedogg69 /forum/post/0


why wouldnt I? I didnt realize that Sony was this bad on their warantee. I plea ignorance then.



In the meantime I hopped on Itrackr found a local target with them in stock and got a new one. easy exchange. they only check to see if its the serials match up. if this new one fails on me then I am keeping all the accessories damnit!


I unpacked the new PS3 and find i odd that the powe cable is unwrapped in the box. I then confirm what I suspected and find that the settings are already set and updated to 1.32. someone had already used this PS3!!! the user name field had "user1boogod" and whoever it was played Marvel Alliance on 1/8. so they either returned it to that target or sony is sending out used units. (and after this BS it wouldnt surprise me)


so a recap for all of you:


12/8 i buy a PS3.


It works fine, beside the random freezing on BDs.


1/16 it boots up only to a blank screen. Sony refuses to warantee it because of generic component cables.


I take back the PS3 to target and get full exchange. I recieve a used PS3, but Target extends their return/exchange period for this exchange.


Now my question is, does this extend to HDMI cables? How bout your TV? He did ask me what TV I had it connected to. If i had official cables, could they void their warrantee because my HDTV is a Hitachi not a Sony?





Needless to say this is the last consumer electronic device I will buy from Sony.

Whomever returned it probably lied and said they never opened it so it was put back on the shelf or it was an inside job but they had to be pretty stupid not to realize their user name would still be displayed. Too bad it wasn't a 360 or they had subscribed to the PS3 network. In both cases you could find out who rerurned the PS3 and why it was on the shelf. Then again since you bricked your return I would leave well enough alone.
 

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OMG that is the biggest BS I've ever heard. You have to use sony cables or the warranty is void? Does it actually say that in their warranty policy? HDMI cables and digital audio cables should come with it then if thats the policy.


So just in case mine ever freezes or breaks, what exactly do I need to tell Sony so they cannot blame it on other accessories? Just that I use only sony cable, have a sony TV and Sony reciever? That my couch is built by Sony and I'm wearing a sony watch?
 
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