I think you'd make a bigger impact with an actual paper letter. Suggest in your letter that you're calling into question their ethics. Send it certified and with return receipt. That should get their attention.
Or use their own consumer Action Line: worked wonders for me with their own door-to-door solicitation problems.
Mail to [email protected] compaining of a certain newspaper's repeated shoddy reporting, and then mention it's the SJ Mercury News. You'll get an automated reply back saying thank you for contacting the action line, and if you didn't include your name, address, and phone number, to remail again with that information, so go ahead and include your contact info the first time.
Andy Bruno, the action line's consumer advocate, should reply to you the same or the next day.
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