yeah I found that out a few months ago. Bummer, it all used to be public stuff. I presume you got your stuff on eBay/etc? I did, so i'm in the suck-it-up realm.
Email them again, explain that you're a DIY install - especially if you purchased your gear from an authorized source. I did that, and they gave me access to the new ProZone.
The person I talked to at least understood that there are end-users that support themselves and should have access...
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