Hello all, I hope it’s okay to post here as the JS9000 owner’s thread is very inactive. Looks like I’m very late to the light bleed party as I just started to notice the problem a few weeks ago on my UNJS659000. It may have been happening longer and I just haven’t noticed it. I guess everyone being home since March and having the tv on more than usual has exasperated the issue. My tv runs very hot on the left and right sides and the light is bleeding/streaking through the bezels and getting worse. As I started to read up on this defect here and on other websites it looks like owners have had varying degrees of success dealing with Samsung from complete refunds to very low prorated offers to nothing at all. I’m not happy about the light bleed but the heat it is producing seems downright dangerous. Right now I’m trying to figure out my best course of action for some monetary relief so I can go ahead and get a new tv but before I do I’m trying to get all of my ducks in a row. I suppose my only options are to call the Samsung customer service number or leave a message on the Samsung community boards. It looks like a couple of JS8500 owners have managed to reach up higher on the support chain with better success. I have no warranty and the JS9000 was bought in May, 2015. Any advice on the best approach or course of action would be greatly appreciated!
If your TV is out of extended warranty, u are probably out of luck. Although I heard some successfully got a refund, I don’t recall many of them got any refund outside of warranty
But don’t take my words. Go ahead and contact Samsung. It won’t hurt.
I contacted them and they basically told me to contact an authorized repair shop and I had to pay for it because my TV was out of warranty. The repair cost would be as high as a new TV
Sent from my iPhone using Tapatalk