AVS Forum banner

28561 - 28580 of 31222 Posts

·
Registered
Joined
·
4,123 Posts

·
Registered
Joined
·
4,123 Posts
It would be interesting if there is any kind of a pattern concerning the banding issues reported. Since it has been stated that the issues are caused by a third party component that is out of spec.

Wondering if those who have had issues have units manufactured within a specific range of dates or is the problem just random? I also wonder how many people actually have had issues in relation to the number of projectors manufactured? We always hear from those who have had issues on the forums. The does problem occur in 5%, 10%, 20% 50% or more? The good thing is that JVC has taken care of the issue in the United States through exchange.
I never saw this issue with my NX7 and suspect the number presenting with issues is relatively low.

As far as a statistical conclusion, however... the problem may be in pin-pointing an overall percentage of problem JVC units. To do so based on what we see here, we would have to assume that EVERY person who owns/uses one of these and exhibits a problem is going to post about it on this site. I'm not so sure that's true. We could try to determine whether the owners/users on here can constitute a legitimate random statistical model and then perhaps go from there. :)
 

·
Registered
JVC RS4500 | ST130 G4 135" | MRX 720 | MC303 MC152 | B&W 802D3, HTM1D3, 805D3, 702S2 | 4x15 IB Subs
Joined
·
8,808 Posts
I would agree with you that the per-cent is small but maybe somewhat more than 10%. The reason I stated 20% or 50% is because I wanted to hear from others to show that the percentage is probably low and nowhere near the high numbers. We always hear from people with issues but often never hear from those who do not have issues.
I dont think its anywhere near 10%. From what I've seen, it appears to be about:
1% inside USA
50% in Australia
 

·
Registered
Joined
·
29,406 Posts
I would agree with you that the per-cent is small but maybe somewhat more than 10%. The reason I stated 20% or 50% is because I wanted to hear from others to show that the percentage is probably low and nowhere near the high numbers. We always hear from people with issues but often never hear from those who do not have issues.
Based on my numbers, it can't be anywhere near 10%, currently.
 

·
Premium Member
Joined
·
713 Posts
As a matter of "scientific" interest it would be interesting to know what kind of failure can produce such nice geometric stripes of one colour each like this one :

Indeed , the same strips I experienced on my returned NX5. The NX5 I returned had a Jan 2019 manufacturing date.

Peace and blessings,

Azeke
 

·
Registered
Joined
·
7,676 Posts
Based on my numbers, it can't be anywhere near 10%, currently.
That is good news and you should know because of your sales. You use the word "currently." Wondering what the dates of production are for the recent batch of units. I have also read reports that several owners have over 1,000 hours with no problem. If I am correct the problem usually shows up within the first couple of hundred hours.
 

·
Registered
Joined
·
29,406 Posts
That is good news and you should know because of your sales. You use the word "currently." Wondering what the dates of production are for the recent batch of units. I have also read reports that several owners have over 1,000 hours with no problem. If I am correct the problem usually shows up within the first couple of hundred hours.
Early on in 2019, there were several units with this problem. In 2020, there have been very few. Yes, issue usually shows up in the first couple hundred hours.
 

·
Vendor
Joined
·
27,137 Posts
I would agree with you that the per-cent is small but maybe somewhat more than 10%. The reason I stated 20% or 50% is because I wanted to hear from others to show that the percentage is probably low and nowhere near the high numbers. We always hear from people with issues but often never hear from those who do not have issues.
Only JVC has that data, many people who buy this projector do not even come on Forums......
 

·
Registered
Joined
·
571 Posts
... my n7 is past the 200 hour point.... and been faultless....but if came up with a problem I'll be in touch with my retailer... not jvc. jvc here are not setup to deal direct with the customer. because in this country thats what the job of the retailer is.... to provide the after sales that is part of contract of sale with their customer. its actually against our consumer law to be told to contact the maker....the retailer is not supposed to wash their hands off their obligations...
First of all I adore your country. What a beautiful location. But wow, that is almost the opposite of USA consumer laws. You really want the manufacturer to be responsible. Why should a retailer be responsible? He didn’t make the product. Your consumer laws should be updated for better consumer protection. Put the responsibly where it belongs. Everybody envolved wins.

edit: And it makes for more reliable products.
 

·
Registered
Joined
·
5,222 Posts
First of all I adore your country. What a beautiful location. But wow, that is almost the opposite of USA consumer laws. You really want the manufacturer to be responsible. Why should a retailer be responsible? He didn’t make the product. Your consumer laws should be updated for better consumer protection. Put the responsibly where it belongs. Everybody envolved wins.
because quite simply that is our law and its created to protect consumers from what they buy from retailers... ie its to protect the contract of sale that is between buyer and seller. its because it can also be not very clear who the maker is... do you know the maker of every single thing you buy... are they even in your country ? certainly not the case with us given huge proportion of stuff (junk lot of it) that comes dumped on our shores... might be a reseller, importer agent shop selling thats it...

it stops the run around the shonks give you in that. oh yeah i know i sold it to you and its a turnip.... but go talk to someone else about it ...not my responsibility.... my job is just the selling...

we are a big brown land.... and people tend to buy things from local retailers.... which makes sense.... its one you buy thing from. that is the one you turn to in time of problems and who provides the after sales. and liable incase any issues with regards consumer protection.

am pretty happy with the law as is. we have retailers been around a long time...some have been dealing with for decades. in my entire time i have only ever once needed to take something back to a specialist store for a complete refund...that was the oppo 203 which was a complete and utter joke !. told them within half hour of using so obvious were the issues. they were happy for me to persist for a month with it and firmware updates got me passing stuff through to local support agent...whcih is fine too... but ultimately it was still a turnip at end of 30 days and the retailer took it back full refund....months later when 205 came out ...bought it on same basis... fortunately by then oppo had sort their ***** out :D so yes it doesnt preclude working direct with the local support or whatever but consumer protection remains to uphold the contract between buyer seller... there is no contract of sale between consumer and the maker....
 

·
Registered
Joined
·
571 Posts
because quite simply that is our law and its created to protect consumers from what they buy from retailers... ie its to protect the contract of sale that is between buyer and seller. its because it can also be not very clear who the maker is... do you know the maker of every single thing you buy... are they even in your country ? certainly not the case with us given huge proportion of stuff (junk lot of it) that comes dumped on our shores... might be a reseller, importer agent shop selling thats it...

it stops the run around the shonks give you in that. oh yeah i know i sold it to you and its a turnip.... but go talk to someone else about it ...not my responsibility.... my job is just the selling...

we are a big brown land.... and people tend to buy things from local retailers.... which makes sense.... its one you buy thing from. that is the one you turn to in time of problems and who provides the after sales. and liable incase any issues with regards consumer protection.

am pretty happy with the law as is. we have retailers been around a long time...some have been dealing with for decades. in my entire time i have only ever once needed to take something back to a specialist store for a complete refund...that was the oppo 203 which was a complete and utter joke !. told them within half hour of using so obvious were the issues. they were happy for me to persist for a month with it and firmware updates got me passing stuff through to local support agent...whcih is fine too... but ultimately it was still a turnip at end of 30 days and the retailer took it back full refund....months later when 205 came out ...bought it on same basis... fortunately by then oppo had sort their ***** out :D so yes it doesnt preclude working direct with the local support or whatever but consumer protection remains to uphold the contract between buyer seller... there is no contract of sale between consumer and the maker....
I can see you have a different local connection with your retailers. That's great. Growing up in the early 60’s I would say we did too. It makes you feel safe and secure on your purchases. Wish it was still that way for us. I like that environment. But over here things have changed. Retailers can come and go rather quickly. And you would be left holding the bag. With no recourse.

Apparently, your country has not experienced such drastic changes. But, I do feel comforted by the JVC advanced exchange here in the US. Maybe JVC PJ’s are just an outlier in all of this between US and AU. :)
 

·
Registered
Joined
·
5,222 Posts
I can see you have a different local connection with your retailers. That's great. Growing up in the early 60’s I would say we did too. It makes you feel safe and secure on your purchases. Wish it was still that way for us. I like that environment. But over here things have changed. Retailers can come and go rather quickly. And you would be left holding the bag. With no recourse.

Apparently, your country has not experienced such drastic changes. But, I do feel comforted by the JVC advanced exchange here in the US. Maybe JVC PJ’s are just an outlier in all of this between US and AU. :)
not everyone values this, some prefer a purely transactional thing. hit buy thing arrives....we do have what we call box-movers too... they are purely moving boxes not much of a clue what selling. hitting price point...not going to get same level of support...here tend to be more reliant on the local agent importer, service agent etc....all these are still there.

i do consider ourselves very lucky with even relatively small city i live in to be surrounded by number of specialist stores...and most been around decades...some certainly come and go....but many have remained. times are tough in retail here, like never before and they are still going...hope they continue to do :)
 

·
Registered
Joined
·
571 Posts
not everyone values this, some prefer a purely transactional thing. hit buy thing arrives....we do have what we call box-movers too... they are purely moving boxes not much of a clue what selling. hitting price point...not going to get same level of support...here tend to be more reliant on the local agent importer, service agent etc....all these are still there.

i do consider ourselves very lucky with even relatively small city i live in to be surrounded by number of specialist stores...and most been around decades...some certainly come and go....but many have remained. times are tough in retail here, like never before and they are still going...hope they continue to do :)
You guys have been through hell and back with the horrendous fires this year. I applaud your resilience and fortitude. That would have scared the be-jesus out of me. But, I do believe you are just one step behind the consumer law changes we have experienced in the USA. I would keep supporting locals as much as I could to slow the change.
 

·
Registered
Joined
·
2,302 Posts
I understand and share the desire for relationship with a dealer, but that's not mutually-exclusive with a duty on the part of the manufacturer to properly make and stand behind its products.

Over a hundred years ago, in the case of McPherson vs. Buick Motor Company (1915), the New York State Court of Appeals abolished the rule that a customer could only sue their dealer for liability for a defective product, allowing them to sue the manufacturer as well.

Specialist retailers didn't disappear - in fact, the whole hi-fi and video industry and its specialist dealers didn't even emerge until half a century later!

If anything, the ability for the customer to go after the manufacturer directly not only (1) made the manufacturers act more responsibly both before and after selling their products but (2) made it less economically risky to be a dealer in the products, since they can't know about the technical design details. Yes, the dealer can act as an intermediary for repair and replacement, but it won't be left holding the bag.
 

·
Registered
Joined
·
36 Posts
Vertical Line issue

I previously purchased a used / refurbished NX-5 on firmware 3.1 from Ebay that had intermittent vertical line issues that others have described. It happened at least 3-4 times in the first few weeks of ownership. I tried switching inputs and HDMI cables which did not resolve the issue. The only way to temporary fix the issue was to reboot the projector. I called JVC and was told the unit was defective and needed servicing, but since I was not the original purchaser and the warranty would not transfer over to me, I returned the projector to the seller without much issue. The first two pictures are from the NX-5

I replaced the NX-5 with a new RS-2000 on firmware 3.1 which I have had for about 6 months. I have been getting an intermittent single solid color vertical line defect. Its not as bad as the NX-5 issue, but it has happened at least 3-4 times already. I would toggle different inputs, but again the only way the fix the issue would be to reboot the projector. I have yet to contact my dealer / JVC, but I due think there is an issue that needs to be fixed. I don't want to go without a projector to get it serviced, but I think I will eventually need to get this addressed before warranty is over. The last 3 pictures are from the RS-2000. You may need to zoom in the see the solid blue vertical line which I marked with two arrows.

I don't know if it bad luck or not, but this is 2 out of 2 JVC projectors with similar defects.
 

Attachments

28561 - 28580 of 31222 Posts
Top