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JVC RS4500 | ST130 G4 135" | MRX 720 | MC303 MC152 | 6.1.4: B&W 802D3, 805D3, 702S2 | 4x15 IB Subs
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Hi, I need some help, I have JVC X9000 projector that is just under 4 yrs and it has developed the following fault:
Out of the 4 installation modes, the projector works OK on the 2 upright modes, and exhibits the fault on both the inverted positions (Installation setting)
This needs the main PCB board & DD PCB, X9000 replaced Part numbers
XD1-0155-50 & XD1-0175-50 at a cost of just under $1800 AUD.

I consider this a major failure. I have emailed customer service/Support here Australia last Monday and informed them about the failure and would they consider this an acceptable failure for such a high value product and would they consider and 'Gesture of Goodwill' repair through the JVC repair centre they recommended I use when I first contacted them ab out the fault.

To-date I haven't received a response not even an acknowledgment of the receiving the email. This isn't unusual for Australian based companies. That said I would like to try escalate this within JVC.

This is reason for posting here to gauge whether I'm being unreasonable or not and if anyone here has another contact email address for JVC as it seem a pointless trying again through the JVC Australian Support.
How have you determined that you need a new board from just this? I think it's a far jump from seeing these symptoms to knowing which part you need unless you've done a lot of deep dive troubleshooting that you didn't list here. Personally, I think it is unreasonable to expect JVC to replace (for free) a part for a projector after the warranty period. For one thing, its unlikely they even have these parts any longer. Part of the reason warranties are limited is so that companies can move forward and not stockpile every part they ever made forever etc.

I think if this were my projector, I'd find a way to use it in a way that it works. For example, if it works right-side-up only, I'd make my ceiling mount right side up and be done. (See my avatar picture).
 

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I can't speak to what they will do for you. I assume your warranty was only 3 years for that? Did you happen to purchase with a credit card that extends your warranty? Here in the US some cards offer that service. My AmEx adds 1 year and Citi card adds 2 years.

Is your projector actually inverted when it is failing for you or are you just cycling the modes and it fails in that mode regardless of physical orientation? I ask only because my first projector, from years ago, had the same fault but it was the bulb starting to fail. It would operate upright but fail when inverted.
No I paid cash, the inverted failure is all the time. if I switch to table-top install it fine.
 

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How have you determined that you need a new board from just this? I think it's a far jump from seeing these symptoms to knowing which part you need unless you've done a lot of deep dive troubleshooting that you didn't list here. Personally, I think it is unreasonable to expect JVC to replace (for free) a part for a projector after the warranty period. For one thing, its unlikely they even have these parts any longer. Part of the reason warranties are limited is so that companies can move forward and not stockpile every part they ever made forever etc.

I think if this were my projector, I'd find a way to use it in a way that it works. For example, if it works right-side-up only, I'd make my ceiling mount right side up and be done. (See my avatar picture).
The projector has being fully inspected by JVC authorized repairer. He's identified the inverter driver has failed. The fix is a new PCB. JVC have the parts and they more than willing to ship over from Japan. This is a high end projector and manufactures know how long there products will last because they are tested. The JVC contact I finally spoke with yesterday agreed that he would not expect this type of failure during the time period I've mentioned which is backed up by the hours usage etc. that he did offer 10% off the price of PCB:(

I do have the option of flipping the wall bracket so that I can use the table-top installation.
 

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The projector has being fully inspected by JVC authorized repairer. He's identified the inverter driver has failed. The fix is a new PCB. JVC have the parts and they more than willing to ship over from Japan. This is a high end projector and manufactures know how long there products will last because they are tested. The JVC contact I finally spoke with yesterday agreed that he would not expect this type of failure during the time period I've mentioned which is backed up by the hours usage etc. that he did offer 10% off the price of PCB:(

I do have the option of flipping the wall bracket so that I can use the table-top installation.
If it is only 4 years old you may be covered by Australian consumer guarantees so if JVC Australia are not helpful (I would be surprised if they were) I would contact them and see what they have to say.

I also have the contact number of the Australian JVC sales and service co-ordinator but I think you probably have already spoken to him as he seems to be the only contact we have here in Australia and in short he is pretty much useless. Let me know and I can PM you his details.
 

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I just reached 4501 hours on my original lamp. My usage is mostly low lamp. 3D is always high lamp, HD is always low lamp. 4K was usually high lamp before SDR2020, now it’s usually low lamp. I honestly still have zero brightness complaints with HD or SDR2020 and would gladly keep going if I was 100% certain a lamp failure would not harm the projector. At this point I'm going to call it on this lamp (but I'll keep it as a spare). I bought a brand new genuine JVC replacement lamp from another forum member (projector died) and also got his original lamp with about 2000 hours on it. Before I open a sealed replacement, I'll run the numbers up on this "used" ~2000 hour lamp...it still has 2000+ hours of life left! :p

I think the lesson to learn here is these lamps can go quite a bit further than originally thought. I know JVC rates them for 4400 hours but I've seen posts from people looking for replacement lamps when they barely have 1000 hours on the projector. Even the automatic "replace lamp" warning comes on at only 3400 hours. My suggestion: keep running your lamps until they hit 3400 hours at minimum, but join me in the 4000+ hour club! :cool:

I've tried a few other lamps but I'm now fully convinced Genuine JVC is the only way to go.

Here are the numbers:


4501 Hours:

Low Lamp
223 Lux
754 Lumens
22.79 ftL
78.08 Nits

High Lamp
307 Lux
1039 Lumens
31.38 ftL
107.51 Nits



Replacement Genuine JVC Lamp with about 2000 Hours:

Low Lamp
250 Lux
846 Lumens
25.55ftL
87.54Nits

High Lamp
345 Lux
1167 Lumens
35.26 ftL
120.80 Nits
 

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That's awesome on the lamp life! i'm only at 2600 hours and have plenty to go on this lamp.

now for something to really get excited about, start thinking about setting up that HTPC to check out MadVR and check out some real tone mapping :D

every time I watch an HDR movie, it's hard to believe this has been the same projector for the last few years. I went back to some of the custom curves and fired up the UB820, there is really no comparison and wouldn't bother with HDR as much if it wasn't for what MadVR is capable of today. Now I can't wait to see what it's going to do for the next movie! an amazing product, honeymoon is nowhere near over, it's just getting started. :)
 

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now for something to really get excited about, start thinking about setting up that HTPC to check out MadVR and check out some real tone mapping :D
I have the gear (except a 4K drive to rip). I should probably poke around and find a fool-proof A-to-Z DIY guide for setting it up.
 

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I have the gear (except a 4K drive to rip). I should probably poke around and find a fool-proof A-to-Z DIY guide for setting it up.
it's pretty straight forward. Nvidia drivers get installed, I'm using latest version.

baseline version of MadVR is installed http://madshi.net/madVR.zip

then updated with latest build (take updated files, overwrite existing files in MadVR folder)

http://madshi.net/madVRhdrMeasure113.zip

LAV filters need to be installed and configured.

https://www.videohelp.com/download/LAVFilters-0.74.1-Installer.exe

LAV video settings:



LAV audio settings:



Using MPC-HC latest build here for the media player:

https://www.videohelp.com/software/Media-Player-Classic-Home-Cinema

madVR baseline settings. On the projector, set it to 2.4 gamma and the BT2020 color profile.



In MadVR HDR settings - Display peak luminance is the actual NITS you have in your environment / screen set. tweak the dynamic target nits to your brightness preference. I keep it at 100 with the HP screen but would lower it if I had a lower gain screen.



I use Kodi with MPC-HC + MadVR configured as the back end player and navigate the Kodi user interface with a microsoft media center remote control.

Control J while playing back will display the real time data on what's happening on a frame by frame basis. I am guilty of watching 1/2 a movie with this turned on just to see what's happening in the background.

 

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So I'm still running the RS:600 with Panamorph Paladin lens with the Panasonic 9000. Guess I'm still happy with it as I haven't really seen better in person with the new stuff that's out there, but was wondering where the sweet spot for an upgrade would be. Would there be enough wow factor to go up to the RS2000?
 

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Please help troubleshoot

I have JVC RS500 which I bought brand new in 01.2016 here on AVS dealer.
It has 3500 hours and last month it started showing low lamp life. I thought I could wait another month or two before ordering replacement.

Starting today it started showing the image like attached here, sometimes going back and forth between normal picture and bad one. If I turn off the projector or receiver (Pioneer SC-95), it corrects the image before going back to bad image.

This is happening in both HDMI 1 and 2. I tried to reseat the HDMI's, tried switching between more than one device (a blu ray player, Dish cable box) but see same results.

It's working okay for now but was bad just a couple mins back. Seems to me that its an HDMI issue but how can both HDMI cables (for HDMI1 and 2) can go bad at the same time is I can't understand.

Screen seems to have half normal and half upside down, with washed out colors.

What does it look like to you guys? Bad lamp doing this or something else?

Thanks in advance!
 

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I have JVC RS500 which I bought brand new in 01.2016 here on AVS dealer.
It has 3500 hours and last month it started showing low lamp life. I thought I could wait another month or two before ordering replacement.

Starting today it started showing the image like attached here, sometimes going back and forth between normal picture and bad one. If I turn off the projector or receiver (Pioneer SC-95), it corrects the image before going back to bad image.

This is happening in both HDMI 1 and 2. I tried to reseat the HDMI's, tried switching between more than one device (a blu ray player, Dish cable box) but see same results.

It's working okay for now but was bad just a couple mins back. Seems to me that its an HDMI issue but how can both HDMI cables (for HDMI1 and 2) can go bad at the same time is I can't understand.

Screen seems to have half normal and half upside down, with washed out colors.

What does it look like to you guys? Bad lamp doing this or something else?

Thanks in advance!
Hi, that issue isn't related to the lamp, it's an HDMI sync glitch. Have you tried bypassing the Pioneer SC-95 and plugging the bluray player directly into the JVC and see if you can repeat the issue?
 

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Hi, that issue isn't related to the lamp, it's an HDMI sync glitch. Have you tried bypassing the Pioneer SC-95 and plugging the bluray player directly into the JVC and see if you can repeat the issue?
So I
1. Swapped the HDMI with premium certified cable from Monoprice and still saw the problem.
2. Then I connected the hdmi directly from projector to the blu ray and dish cable box separately from each input from projector, but still saw same problem.
3. I even removed both HDMIs from the rear of the projector and the projector menu still showed same problem.

See attached images.

Seems like it’s the projector. So I guess I have to contact JVC support and ship it to time for troubleshoot and possible repair? It’s just an year out of warranty and had about $7K tag :(
 

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So I
1. Swapped the HDMI with premium certified cable from Monoprice and still saw the problem.
2. Then I connected the hdmi directly from projector to the blu ray and dish cable box separately from each input from projector, but still saw same problem.
3. I even removed both HDMIs from the rear of the projector and the projector menu still showed same problem.

See attached images.

Seems like it’s the projector. So I guess I have to contact JVC support and ship it to time for troubleshoot and possible repair? It’s just an year out of warranty and had about $7K tag :(
Does the projector do this booting up with nothing plugged into the HDMI port? Does it happen if you take the projector down from the ceiling mount and try it in table mode?

For the repair estimate, you can save some time by going directly to JVC's authorized repair facility Mendtronix. They have 2 locations to ship the projector to in the US depending on your location. Do not ship it in the original box if you still have it, they won't return it.

https://mendtronix.com/projector-and-flat-panel-service/
 

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RS600 display metrics and measurement code

We're publishing a journal article with display metrics for JVC RS600, including peak contrast measurements depending on average display luminance and other factors.
The link is here, broken into words because I'm not allowed to post links until I have at least 5 posts (can someone else fix this in their reply?) www sciencedirect com slash science slash article slash pii slash S0165027020301060 ? via % 3 Dihub

MATLAB code for doing your own measurements is available at:

If you find these useful, please cite as:


Hung CP, Callahan-Flintoft C, Walker AJ, Fedele PD, Fluitt KF, Odoemene O, Harrison AV, Vaughan BD, Jaswa MS, Wei M, (2020) A 100,000-to-1 high dynamic range (HDR) luminance display for investigating visual perception under real-world luminance dynamics, Journal of Neuroscience Methods.


Cheers,
Chou
 

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We're publishing a journal article with display metrics for JVC RS600, including peak contrast measurements depending on average display luminance and other factors.
The link is here, broken into words because I'm not allowed to post links until I have at least 5 posts (can someone else fix this in their reply?) www sciencedirect com slash science slash article slash pii slash S0165027020301060 ? via % 3 Dihub

MATLAB code for doing your own measurements is available at:

If you find these useful, please cite as:


Hung CP, Callahan-Flintoft C, Walker AJ, Fedele PD, Fluitt KF, Odoemene O, Harrison AV, Vaughan BD, Jaswa MS, Wei M, (2020) A 100,000-to-1 high dynamic range (HDR) luminance display for investigating visual perception under real-world luminance dynamics, Journal of Neuroscience Methods.


Cheers,
Chou
Here’s proper link:
https://www.sciencedirect.com/science/article/pii/S0165027020301060?via=ihub
 

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Yes it still shows same issues.

Thanks for the info, its already unmounted and ready to go this week.:frown:
I think I replied too early. It only shows the issue while it’s upside down (ceiling mount), not a standard table top position. Still needs to go out but worth mentioning if you guys have nay idea.
 

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I think I replied too early. It only shows the issue while it’s upside down (ceiling mount), not a standard table top position. Still needs to go out but worth mentioning if you guys have nay idea.
Hi, I asked this earlier because I've seen a number of reports of different projectors (not just JVC) that have issues in 1 mounting position and not the other. What this likely means is that there is a PCB or edge connector that is misbehaving due to the stresses internally in the ceiling mount position. It only takes a fraction of an inch of a wiring harness not fully seated to cause the issues you are seeing.

I take projectors apart all the time and have solved similar issues like this with my old JVC RS55 by re-seating several wiring connectors. It's obviously not for everyone who doesn't like to tinker so i'd recommend documenting that scenario for Mendtronix and maybe it will help them hone in on the issue faster. they would likely have tested in table top mode and sent it back with 'no issues found'.

before:




After:
 

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Hi, I asked this earlier because I've seen a number of reports of different projectors (not just JVC) that have issues in 1 mounting position and not the other. What this likely means is that there is a PCB or edge connector that is misbehaving due to the stresses internally in the ceiling mount position. It only takes a fraction of an inch of a wiring harness not fully seated to cause the issues you are seeing.

I take projectors apart all the time and have solved similar issues like this with my old JVC RS55 by re-seating several wiring connectors. It's obviously not for everyone who doesn't like to tinker so i'd recommend documenting that scenario for Mendtronix and maybe it will help them hone in on the issue faster. they would likely have tested in table top mode and sent it back with 'no issues found'.

before:




After:

Thank you, will do so!
 
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