Sometimes, but most related posts I find at AVS Forum seem genuine with the amount of detail and follow-up afforded. Short product blasts we can usually disregard.Nope, just sharing my actual experiences. Forums tend to focus or exaggerate the bad experiences
Generally IMO customer service needs to up their game. Not only in the electronics industry. The most pathetic are companies who farm out their customer service, and giving those contracts little authority to satisfy the product complaints.
Cheers. Stay safe.