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Discussion Starter · #1 ·

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Discussion Starter · #2 ·
The official 001046 Firmware update info is not yet released to the public...the lastest info on samsung's website is for FW 001041.


So I decided to contact samsung...here's my conversation with another CLUELESS chat REP...

Please wait for a Samsung Agent to respond.


You are now chatting with 'Sinclair'. There will be a brief survey at the end of our chat to share feedback on my performance today.


Your Issue ID for this chat is LTK56402496977X


Sinclair: Hi, thanks for reaching out to Samsung tech support. How can I help you today?


Visitor: I have the 46es8000 smart tv, i just upgraded to firmware 001046...what does it actually do or improve? any fixes?


Sinclair: I will assist you with the information.


Visitor: OK


Sinclair: As per our resources, it improves the performance of the Smart Hub, picture quality.


Visitor: is that it? how so? that's a pretty vague statement...


Sinclair: Please provide me with the current firmware version of the TV from Menu >> Support >> Contact Samsung.


Visitor: I just told you...001046


Sinclair: As per our resources, the firmware update improves the following:


Sinclair: Support Angry Birds app. and Yahoo SyncPlus app.


Sinclair: Improves performance of Smart Hub.


Sinclair: Adds print function in photo applications such as the Photo function of AllShare Play or Picasa.


Sinclair: Supports Samsung Audio Dock and Wireless Keyboard VG-KBD1500.


Sinclair: Resolves compatibility issue with DLNA devices and network router/switch.


Sinclair: Improves picture quality.


Visitor: YOU ARE WRONG...that was the 001041 update, not the 001046...please try again...


Sinclair: I'm sorry for the delay. I'll be right with you.


Sinclair: As of now, the firmware update improves the above in general. However, few other functionality might be added with the 1046 update. As per our resources, we do not have the information on the exact functions of the 1046 update.


Visitor: How is that possible? how do I know more than you as a consumer...with all due respect.. how can u NOT know what it ACTUALLY does?\


Sinclair: I am sorry; as of now, the firmware update available is 1041 version only. Your TV has the latest firmware 1046. This update will be based on the firmware version of the TV at the time if manufacturing.


Sinclair: Your TV has the latest version of the firmware compared to the one available now.


Visitor: DUH...of course...your statement makes no sense....so you have no idea what 001046 actually does, correct?


Sinclair: I do understand your concern. However, I have gone through all our resources and we do not have the exact information related to the 1046 firmware update. However, the above are the general functions that can be improved by the firmware update.


Visitor: ok at least you admitted that you dont know...I will give you credit for that... so...how do I find out exactly what 001046 does?


Sinclair: I will forward your concern to the appropriate department.
 

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Quote:
Originally Posted by EndeaverouX  /t/1454150/official-samsung-smart-tv-firmware-updates-latest-info-how-tos#post_22875855


The official 001046 Firmware update info is not yet released to the public...the lastest info on samsung's website is for FW 001041.


So I decided to contact samsung...here's my conversation with another CLUELESS chat REP...

Please wait for a Samsung Agent to respond.


You are now chatting with 'Sinclair'. There will be a brief survey at the end of our chat to share feedback on my performance today.


Your Issue ID for this chat is LTK56402496977X


Sinclair: Hi, thanks for reaching out to Samsung tech support. How can I help you today?


Visitor: I have the 46es8000 smart tv, i just upgraded to firmware 001046...what does it actually do or improve? any fixes?


Sinclair: I will assist you with the information.


Visitor: OK


Sinclair: As per our resources, it improves the performance of the Smart Hub, picture quality.


Visitor: is that it? how so? that's a pretty vague statement...


Sinclair: Please provide me with the current firmware version of the TV from Menu >> Support >> Contact Samsung.


Visitor: I just told you...001046


Sinclair: As per our resources, the firmware update improves the following:


Sinclair: Support Angry Birds app. and Yahoo SyncPlus app.


Sinclair: Improves performance of Smart Hub.


Sinclair: Adds print function in photo applications such as the Photo function of AllShare Play or Picasa.


Sinclair: Supports Samsung Audio Dock and Wireless Keyboard VG-KBD1500.


Sinclair: Resolves compatibility issue with DLNA devices and network router/switch.


Sinclair: Improves picture quality.


Visitor: YOU ARE WRONG...that was the 001041 update, not the 001046...please try again...


Sinclair: I'm sorry for the delay. I'll be right with you.


Sinclair: As of now, the firmware update improves the above in general. However, few other functionality might be added with the 1046 update. As per our resources, we do not have the information on the exact functions of the 1046 update.


Visitor: How is that possible? how do I know more than you as a consumer...with all due respect.. how can u NOT know what it ACTUALLY does?\


Sinclair: I am sorry; as of now, the firmware update available is 1041 version only. Your TV has the latest firmware 1046. This update will be based on the firmware version of the TV at the time if manufacturing.


Sinclair: Your TV has the latest version of the firmware compared to the one available now.


Visitor: DUH...of course...your statement makes no sense....so you have no idea what 001046 actually does, correct?


Sinclair: I do understand your concern. However, I have gone through all our resources and we do not have the exact information related to the 1046 firmware update. However, the above are the general functions that can be improved by the firmware update.


Visitor: ok at least you admitted that you dont know...I will give you credit for that... so...how do I find out exactly what 001046 does?


Sinclair: I will forward your concern to the appropriate department.

Lmao!
 

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Discussion Starter · #6 ·

Quote:
Originally Posted by rckrz6  /t/1454150/official-samsung-smart-tv-firmware-updates-latest-info-how-tos#post_22877855


Lol I could have told you they werent gonna know. But u sorta drilled the guy hard

contacted them again...here's the transcript...they promised me the release notes on FW 001046 in 2 business days....



Please wait for a Samsung Agent to respond.


You are now chatting with 'Silver'. There will be a brief survey at the end of our chat to share feedback on my performance today.


Your Issue ID for this chat is LTK56402500259X


Silver: Hi, thanks for reaching out to Samsung tech support. How can I help you today?


Visitor: I have the un46es8000


Visitor: just updated the firmware to 001046


Visitor: what does this firmware actually do?


Silver: I'll be glad to help you with the information.


Visitor: I hope so...


Silver: Could you please provide me with the serial number of the TV?


Silver: You can find the serial number on the rear panel of the TV.


Visitor: I'm not at home now...the model number is un46es8000


Visitor: I do not have the serial number


Silver: No problem. I'll help you with the information.


Visitor: thanx


Silver: Firmware's are released to fix the comparability issues with the apps and other issues on the TV.


Visitor: such as?


Silver: Firmware is a software program resided on the TV.


Visitor: I know that


Silver: If there is an issue with certain app with poor picture quality, the firmware update can fix the issue.


Visitor: Im a software engineer


Visitor: I know how it works


Silver: If there is an other issues like video quality and sound issues then they are corrected by the firmware update.


Visitor: I need the release notes on this latest one


Silver: Sure, I'll provide you with the information.


Silver: Follow the link below for your model TV:


Silver: http://www.samsung.com/us/support/owners/product/UN46ES8000FXZA


Silver: Click on the link to open the page.


Silver: Please go to Manuals & Downloads and select firmware.


Visitor: been there, done that...it does not state the release notes for 001046...


Visitor: only for the lastone 001041


Visitor: thats why Im contacting you in the 1st place


Silver: Click on the title " Upgrade File (Firmware) (ver.1041.1) " in the firmware title to see the notes of the latest firmware.


Visitor: 001041 is not the lastest....


Visitor: 001046 is...


Silver: I apologize for the inconvenience.


Silver: I see that the our Samsung web site has not been update with latest firmware version information.


Silver: Thanks for the information you have provided.


Visitor: yes...it need to be updates ASAP


Silver: I'll forward the details to the appropriate department so that they will work on this.


Silver: I appreciate for the information you have provided to us.


Visitor: SO YOU CANT GIVE ME ANY INFO ON 001046 HUH?


Silver: Sure, you will see the information on the Website.


Visitor: when


Silver: I'm sorry: we don't have information regarding the latest firmware update. I'll make a note on this, you can see the notes for the latest firmware with in 2 business days.


Silver: Can I be of any further assistance?


Visitor: I will hold you to that...I will be back in 2 business days...


Visitor: thanx...


Visitor: bye


Silver: You're welcome. Is there anything else I can assist you with?


Visitor: no thnax bye
 

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Discussion Starter · #7 ·
come on samsung, seriously? copy and paste word for word? so we really dont know what the main difference from FW 001041 vs FW 001046.... YOU SUCK...


CURRENT FIRMWARE : 001046



PREVIOUS FIRMWARE : 001041
 

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To be honest I share your feelings about Samsung as a company but don't see the point in giving csrs with no control over the situation a hard time in your dealings with them. I've been in their shoes a number of times and to be frank it's just as frustrating for me to be unable to help a customer because my employer is clueless as it is for the customer him/herself. If you want to harngue someone who actuallly has some control over the situation that's another matter and I say go for it.
 

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Discussion Starter · #9 ·

Quote:
Originally Posted by Steve S  /t/1454150/official-samsung-smart-tv-firmware-updates-latest-info-how-tos#post_22896165


To be honest I share your feelings about Samsung as a company but don't see the point in giving csrs with no control over the situation a hard time in your dealings with them. I've been in their shoes a number of times and to be frank it's just as frustrating for me to be unable to help a customer because my employer is clueless as it is for the customer him/herself. If you want to harngue someone who actuallly has some control over the situation that's another matter and I say go for it.

i know bro..you think a simple answer would sufice regarding whats in an update...but their reps are useless...I tried for the sake of our community here and get everyone educated as much as possible....
 

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I updated to 1047 over a week ago . No issues. I updated via Ethernet. Only smart hub issue I have had was vudu not wanting to open after quitting smart hub and trying again 4 times it finally worked. Other than that it has been fine fir me.
 

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Discussion Starter · #13 ·

Quote:
Originally Posted by atcdav  /t/1454150/official-samsung-smart-tv-firmware-updates-latest-info-how-tos#post_23039250


I updated to 1047 over a week ago . No issues. I updated via Ethernet. Only smart hub issue I have had was vudu not wanting to open after quitting smart hub and trying again 4 times it finally worked. Other than that it has been fine fir me.

so far I have not seen any visual improvements....there are no new release notes for the 001047 on their website....they always say the same old thing anyway like improved smarthub or improved picture quality...blah ...blah..blah...


I talked to a samsung rep, they had no clue...the guy I talked to was insisting there was no 001047, only a 001046....you can tell he was just looking at the website like i was.... pathetic......
 

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M
Quote:
Originally Posted by EndeaverouX  /t/1454150/official-samsung-smart-tv-firmware-updates-latest-info-how-tos#post_23039427


so far I have not seen any visual improvements....there are no new release notes for the 001047 on their website....they always say the same old thing anyway like improved smarthub or improved picture quality...blah ...blah..blah...


I talked to a samsung rep, they had no clue...the guy I talked to was insisting there was no 001047, only a 001046....you can tell he was just looking at the website like i was.... pathetic......
my bad i think i just created mire confusion., I have a PN60e7000 plasma
 

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Is there any difference in the firmware for the 46 inch and 55 inch versions of the UNxxES7500? and if not would the firmware work for the UN40ES7500?
 

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Discussion Starter · #16 ·

Quote:
Originally Posted by poppagene  /t/1454150/official-samsung-smart-tv-firmware-updates-latest-info-how-tos#post_23067149


Is there any difference in the firmware for the 46 inch and 55 inch versions of the UNxxES7500? and if not would the firmware work for the UN40ES7500?

the firmware for the 7500 & 8000 ES series is identical....doesn't matter what size TV..the latest one now is 001047 FW... now since the 40" is kinda new to the USA market...I'm still assuming it uses the same firmware..... cant you tell me which firmware you have? you should check for the lastest firmware...your tv will do all the work....


Let me know when you have that info.....
 

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Quote:
Originally Posted by EndeaverouX  /t/1454150/official-samsung-smart-tv-firmware-updates-latest-info-how-tos#post_23067314


the firmware for the 7500 & 8000 ES series is identical....doesn't matter what size TV..the latest one now is 001047 FW... now since the 40" is kinda new to the USA market...I'm still assuming it uses the same firmware..... cant you tell me which firmware you have? you should check for the lastest firmware...your tv will do all the work....


Let me know when you have that info.....

My TV is scheduled for delivery tomorrow -- I'll check it out and report back.
 

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Discussion Starter · #18 ·

Quote:
Originally Posted by poppagene  /t/1454150/official-samsung-smart-tv-firmware-updates-latest-info-how-tos#post_23067355


My TV is scheduled for delivery tomorrow -- I'll check it out and report back.

Check the original firmware that it comes with the tv...then update it....I think when I got my tv the firmware was 001023.....now im on 001047
 

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Discussion Starter · #20 ·

Quote:
Originally Posted by poppagene  /t/1454150/official-samsung-smart-tv-firmware-updates-latest-info-how-tos#post_23073587


My UN40ES7500 came with 001041 and updated to 001047.

awesome....how much did you pay again for this 40es7500? how bout shipping?
 
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