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Do you have a link mate?


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Wasn't a new firmware just released? Maybe it is in that and nobody has even thought of going to Cinema Pro mode to see if there is a difference in HDR performance with the disks mastered at or near 4000 nits.
 

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Again, other 940D owners have seen the picture I posted from Concussion and no one has experienced anything like that with their display.

You say you "would have returned the set within my window for an issue such as that." The thing is I didn't notice it for at least a month after the purchase. Why? Because I didn't start watching letter-boxed movies for a good month after I received it (I was traveling on business and we were on a vacation), and even then it didn't become really bothersome until I purchased my Philips UHD Blu-ray player six weeks after delivery (UHD Blu-rays, with HDR, manifest the light leakage much more than non:UHD material). So, I was way outside the window of return at that time.

I DID pay with a credit card, so what are my options having used a credit card?
Why your situation sucks, why is your saga with Sony about your 940D in the x5Z9D Owners thread?
 

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Why your situation sucks, why is your saga with Sony about your 940D in the x5Z9D Owners thread?
I thought this thread was for "prospective owners" as well? I've made it pretty clear that I would like to get the Z9 if possible, and I've actually used information from actual owners to make that decision and to present my case to Sony. If I'm still "out of bounds" I'll leave the thread.
 

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Manufacturers never let people upgrade unless there's no other option or they have an upgrade program in place. Otherwise, people would be asking for upgrades all the time. Mentioning wanting to upgrade may have made them suspicious of your intentions and less willing to accommodate you.
My thinking was that mentioning my desire to upgrade would make them think, "Let's give him what he wants so he leaves us alone." Besides that, they MUST know that a lot of 940D owners are quite upset that their "Flagship" was replaced so quickly.

It doesn't matter. Unless they see a defect, they won't do anything about it. You could have the worst, non defective 940D ever made and they won't take it back because their warranty covers factory defects. They don't guarantee a perfect picture, only that the image displayed is generally what one would expect from any other TV.
You say, "unless they see a defect"...are you referring to them actually seeing it in person, or in the picture I sent to them? If you meant "in the picture" then all I can say is that the high level salesman at Best Buy said this after seeing it, "That is totally unacceptable." He said the same thing again today when I called him to let him know what's going on. If you were referring to them "seeing it in person," how will they ever know if it's defective if they don't have someone come to look at it?
 

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The 100" looks nice, but at 60K...well, not happening. Z9D portion of the article:

"It seemed most dealers were impressed with Sony’s new Z-Series (Z9D) displays. At the booth it was noted that the 100-incher was only $60,000 – or half the price of Vizio’s 120-inch TV.
A dealer on RemoteCentral wonders: “The reps are claiming it’s on par (or better than) the OLED. Your thoughts?”

Integrator Mike Bruemmer of Cincinnati’s Mt. Lookout Television and Electronics, agrees with the reps: “Sony Z9D was outstanding. Much better brightness than the OLED. We looked at the Z9 and ran to go look at the G6 [LG OLED]. Z9 is better.”

Sony thrived on the 4K projector front as well, but that story is coming soon ...
 

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You say, "unless they see a defect"...are you referring to them actually seeing it in person, or in the picture I sent to them? If you meant "in the picture" then all I can say is that the high level salesman at Best Buy said this after seeing it, "That is totally unacceptable." He said the same thing again today when I called him to let him know what's going on. If you were referring to them "seeing it in person," how will they ever know if it's defective if they don't have someone come to look at it?
Either or. They need evidence of a factory defect before they'll do anything. Being uphappy that the image isn't as good as you expected won't cut it. My advice is to either sell the TV or learn to like it. No TV is perfect.
 

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its blu ray it was a sony blu ray player 2015 model then tried the 2016 model both do the same thing tried different cdmi cables only does it with an upscale player my regular player it doesn't do it i have the z9d


The tv probably has a better upscaling algorithm. why would you want anything else doing the upscaling?


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Either or. They need evidence of a factory defect before they'll do anything. Being uphappy that the image isn't as good as you expected won't cut it. My advice is to either sell the TV or learn to like it. No TV is perfect.
You almost sound like you could be working for Sony! :eek:

All I can say is that I have posted a picture from Concussion with horrendous light-bleeding throughout both "black bars." Every 940D owner that saw it and responded has said it's terrible and must be defective; the salesman at Best Buy echoed those sentiments; and owners on this thread have said the same thing. So, why did the Sony engineers, who reviewed my claim and the same picture I just referred to, conclude that it is NORMAL? They are disingenuous, to say the least.

As far as "selling it" goes, there is no way I would try to sell a display with this FLAW, unless I were to show it to the prospective buyer and he still wanted to buy it. The thing is I would get very little of the 6K that I paid for it back...and then I'd have to turn around and shell out 9K for the Z9. That is NOT going to happen. I suppose I'll "learn to LIVE WITH IT (not LIKE IT as you said).
 

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The 100" looks nice, but at 60K...well, not happening. Z9D portion of the article:

"It seemed most dealers were impressed with Sony’s new Z-Series (Z9D) displays. At the booth it was noted that the 100-incher was only $60,000 – or half the price of Vizio’s 120-inch TV.
A dealer on RemoteCentral wonders: “The reps are claiming it’s on par (or better than) the OLED. Your thoughts?”

Integrator Mike Bruemmer of Cincinnati’s Mt. Lookout Television and Electronics, agrees with the reps: “Sony Z9D was outstanding. Much better brightness than the OLED. We looked at the Z9 and ran to go look at the G6 [LG OLED]. Z9 is better.”

Sony thrived on the 4K projector front as well, but that story is coming soon ...
Was over a a friend's house that has the new Sony 4K projector (665 or something like that)-OH MY GOD. Sitting 9' from a 110" screen it was STAGGERINGLY good.
 

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Call your credit card company and say that you paid for a product that is not satisfactory. You have attempted to work with the manufacturer, but were unsuccessful. In most cases a CC company will do a chargeback, provided you present a legitimate case. I am not sure what then happens to the TV, but I do know that your transaction is canceled.

I am pretty sure this is an option that I would only use in the most extreme cases.
You may need to check with your card issuer as well; many will only allow a "quality" chargeback for purchases on a current statement and/or within 30 days or so.
 

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Was over a a friend's house that has the new Sony 4K projector (665 or something like that)-OH MY GOD. Sitting 9' from a 110" screen it was STAGGERINGLY good.


Yes, front projectors are the real deal. They may never have the light output required for HDR, but done right, they can be so good it can make HDR less relevant, particularly since HDR content is still relatively scarce. I think they should reduce the standards for HDR light output on projectors, much as they have for OLED.


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Do you have to download the new software update from the Sony site again? When I check for new updates, it still hangs on the search screen endlessly.

UPDATE: Actually, I got it to work by going to the help icon instead of the about icon. When I selected software update through the help icon, it detected it and started downloading.
 

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If your zt is still working fine I'd keep it for at least another year before upgrading. I think the hdr10 vs Dolby vision will probably hash out 2017 and oled might have a broader reach as well for a possible and reliable option...just my 2 cents
I wish I could. I recently moved and now sit 14-15 feet away from the 60 inch. 2.35:1 movies are basically unwatchable at that distance for me. I really see the difference between the Z and the 940D but because of format wars I do wonder if I should just go 940D for now and upgrade in 4 years. The
 

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Very quickly...IF you have DirecTV and thinking of upgrading for the possible 4K Genie Mini.....WAIT !! I just moved from a HR34 -> Genie 4K Mini and the processing is NOT as good. Watching news channels the new box introduces more pixelation/jaggedness to text. I can't explicitly compare as the old box is gone but overall content image quality isn't as good in the same micro fashion. I have been tweaking/playing with settings and extremely happy overall with the Z but to my own 44 yr old 20/15 eyes I'll be posting my settings which started at 10k's baseline. There is NO CALIBRATION except from my eyes but I am enjoying many different changes to his base.


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I'm watching Deadpool on 4K blu Ray and it looks great but I couldn't help laughing during the opening credits because people in the OLED threads used to make a big deal out of how much judder was in the credits and how it's the way it was shot and not the tv. Well guess what? No judder in the opening credits on the Z9D. I always knew it was the tv.

One thing that's really bothering me for those watching blu ray or 4K blu on the Xbox One...since they updated the blu ray app right before the One S came out, the lip sync has been way off. The video is way ahead of the audio. Anyone noticing this? It's only since that update.
 

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If there's judder in the source, there will be judder in the picture. That's a fact of life repeated by video professionals and just reiterated by David McKenzie yesterday.

If there's judder in the source and you don't see judder, then you have added something that was not in the source. This is not an 'issue' with OLED. I have the same source judder in my 940c that I do with my OLED. There is no magic bullet.
 

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Is this a display issue??

I bought 65" Z9D a week ago and after few hrs of installation / manual labor when I turned it on, on solid / lighter backgrounds it front of screen performance shows some anomalies. Looks like LCD Mura (see attached picture). This is hardly noticeable while watching TV. The colors and blacks are supurb but this mura is bothering me a lot to an extent that I'm considering replacement.

Any of you noticed this or it's just me with this issue ?
 

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