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Discussion Starter · #1 ·
I just had my 503CMX installed in our new home yesterday. I had originally ordered the display on 4/1/03 from Dell in anticipation of closing on our house on 4/4/03.


Well, the closing date was pushed back to 4/10/03 and then, FINALLY, to 4/22/03. In the interim, Eagle was very accomodating. They botched the 4/3/03 delivery so they agreed to hold the display until I was ready to receive it. After several days of not being able to nail down guaranteed a closing date, I called Eagle to deliver it to my friend's house across the street from the new house (my friend has the previous version of the Pio 50" commercial display). Eagle delivered it on 4/12/03. It stayed in the box in my friend's basement until 4/25/03.


I took it out of the box the next day and propped it up in the display stands that come with it. I had lined up both the antenna installer and DIRECTV for that day. DIRECTV didn't install because the guy didn't have a tall enough ladder. The antenna did install, but the Channel Master rotor I bought would not rotate. At least I get the major network digital channels.


Yesterday, the plasma installer mounted the display with the Peerless swivel mount I bought. No dead pixels, no signs of any wear and tear! Watched a little bit of Charlie's Angels on ABC and then CSI:Miami. Beautiful pictures!


I will say that given what I went through with the closing dates, I would not have felt comfortable allowing Eagle, and then my friend, hold the display for several weeks if I had not bought from Dell. Their 30-day return policy made me feel much less anxious about all of this. For those looking to maximize their purchasing dollars, if you are willing to deal with Dell, it is worth the effort.
 

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Welcome to the Dell Screwed Up and After A Long Time Everything is Up and Running and it Was Worth it in the End, I Guess Club.
 

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Quote:
Originally posted by turt
Welcome to the Dell Screwed Up and After A Long Time Everything is Up and Running and it Was Worth it in the End, I Guess Club.
In fairness, I didn't read one statement in the original note that implied that Dell screwed up anything. Dell's shipper may have missed a 4/3 delivery date but, lets be real, the original order was made on 4/1.
 

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I think this particular situation is unique since the customer's requested delivery date was a moving target.


The ordeal for me would be waiting 2 weeks before opening the box to make sure it wasn't DOA.
 

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Discussion Starter · #5 ·
Actually, I don't think Dell screwed up in this case. Eagle botched the original delivery, but made up for by making the actual delivery accommodating for me.


Dell may not win any customer service awards for plasma sales, but the extra hassle was worth it for me given their return policy, price, and reliable distribution network. The Eagle people were easy to deal with.


NoSpam, it was difficult waiting a couple of weeks to open the box, but the 30-day policy made that decision easier. I just wanted to open the box in my new house for no particular reason. Love the fact that I have no dead pixels and no humming!
 

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Quote:
Originally posted by mlewie
In fairness, I didn't read one statement in the original note that implied that Dell screwed up anything. Dell's shipper may have missed a 4/3 delivery date but, lets be real, the original order was made on 4/1.
True, but it was funnier that way. Eagle rarely screws up its end of the process so I couldn't include frombhto323 in the "club" :D
 

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I just ordered a 503CMX from Dell today. I'm hoping they don't screw-up the order too badly. Then again, I can put up with a lot given the right price!
 

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Quote:
Originally posted by Daniel Swartz
I just ordered a 503CMX from Dell today. I'm hoping they don't screw-up the order too badly. Then again, I can put up with a lot given the right price!
I got a 433CMX from dell delivered in early march. It was a little frustrating dealing with them because I was never able to find an order confirmation or tracking information. But the bottom line is that I received a call from Eagle a week ahead of the promised delivery date and they were very accommodating to my schedule.


I went with the flow, and received my perfect plasms (no humm, no stuck pixels) a week earlier than I was expecting.
 

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Daniel,


If Dell told you that the 5002 card was "included in the price", I'd give Dell a call to make sure that the card gets shipped. Also, when Eagle calls verify with them, if possible, that the card was shipped with the unit.


In case you didn't guess, when I received my 433cmx it didn't have a video card, even though the salesman verfied on at least two seperate occasions that the video card was included.


Good luck and enjoy your plasma,

John Flegert
 

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Discussion Starter · #10 ·
If possible, have your Dell sales rep email you the details of the transaction. That way, if you do not receive the 5002 card, the dispute is between Dell, Electrograph, and Eagle. It is also a good way to cover yourself regarding any price disputes. Others on this forum have told stories of having their original price quote jacked up after a sales rep's manager reviewed the sale. My sales rep volunteered to email the specifics, but if you get one that does not, it never hurts to politely ask for email confirmation.
 

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My transaction was completely online (hope to sneak under their review process that way with a low price) and I had to order to 5002 card in addition to the plasma unit.


Any idea how I track delivery on this unit? Dell's CS people aren't the most informed bunch. Through Electrograph maybe? Thanks.
 
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