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Hi,
I have Onkyo tx-nr838, I upgrade to new firmware which was released on Jan-29-2015, version 2020-9110-2001-0502-0203.

After the upgrade I do not see these listening modes any more which are original THX modes without additional encoders added. Has anyone seen this issue and how to fix it

See the listening modes that are missing below:

THX Cinema: THX Cinema mode corrects theatrical soundtracks for playback in a home theater environment. In this mode, THX Loudness Plus is configured for cinema levels and Re-EQ, Timbre Matching, and Adaptive Decorrelation are active.
Input source: 5.1 ch, 7.1 ch
Speaker configuration: 5.1 ch, 7.1 ch

–THX Games: THX Games mode is meant for spatially accurate playback of game audio, which is often mixed similarly to movies but in a smaller environment. THX Loudness Plus is configured for game audio levels, with Timbre Matching active.
Input source: 5.1 ch, 7.1 ch
Speaker configuration: 5.1 ch, 7.1 ch

–THX Music: THX Music mode is tailored for listening to music, which is typically mastered at significantly higher levels than movies. In this mode, THX Loudness Plus is configured for music playback and only Timbre Matching is active.
Input source: 5.1 ch, 7.1 ch
Speaker configuration: 5.1 ch, 7.1 ch
 
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