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Discussion Starter · #1 ·
Hi all.


I really need you help on this one. Yes, raster, it's OT.


I work in cable television(hurra), and we have a certan brand of digiboxes that

the end-users use to get a MPEG 2 stream through RF. Now, many of these

custumers have problems with a single channel or several, missing and the

digibox reports 'Problems with the signal'. It is then suggested to the customer

that they try to change their coax cable, running from the wall socket to the

box, and it usually helps. Many customers refuse to do this and get extremely

angry(that's the spirit here), and then we send a tech, who then change the cable

at th customers place, and write them a bill, since it was in their own installation

the problem was.


Now, the question is: How the heck do we avoid the endless fight with each and

every customer regarding this problem, and more important, how can it be,

technically speaking, that one channel or so can be missing? I'm looking for what's

going on in the cable here.


Thanks for your time,


Nicholas
 

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Most likley, there is rf hash comming through the cable,and on this brand of box the rx gain is higher than most. You can test by trying a 10db pad on the input of the box.


Or just give a good cable with the box to start with.


dave
 
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