bump
Quote:
Originally posted by jba87
(I've now been without a functional TV for 6 weeks). I will report back to let you know if they successfully addressed the issue this time.
Quote:
Originally posted by markrubin
this is really a troubling report
Quote:
Originally posted by jba87
Mark,
Yes, this issue has been troubling--and incredibly frustrating, given that I've been without a working TV for 6 weeks on a unit that was 7 weeks old when this issue first occured. I tried everything I could, but they would not replace or refund the TV, even after the first repair didn't work. In my case, they did replace the entire module, but it didn't take. After having the unit on for 2-3 hours, it shut off again repeatedly. They said that sending the unit to the factory was the most expeditious and best way to resolve the issue, rather than keep sending people to my house. I was told by the tech that the entire process from pickup to return would take 5 days. Well, it's 2 1/2 weeks since they picked the unit up (3 1/2 weeks since they said it would have to be sent to the factory)...and the TV is scheduled for delivery to the local service center today. Hopefully they'll deliver it tonight, but when I called to give the tech a heads up that the unit was on its way he responded by hanging up on me. I'm crossing my fingers this fix took, otherwise I'll have to prepare for more (and I've already had my fair share of) headaches dealing with Panasonic.
Quote:
Originally posted by Amir
[B
I've had my TV for about 7 weeks, just like you (july/03 prod date) [/b]
Quote:
Originally posted by SilverWolf
Maybe we should start tracking serial numbers of the units...
Quote:
Originally posted by shadowspawn
Can you say how to determine the production date of a Panasonic plasma display? I've poked around the back to the display a bit looking for the production date, and have not found it, but I might not have looked hard enough, or in any of the right places.
Quote:
Originally posted by JimSD
It's on the little plate on the back that has the serial number.