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Discussion Starter · #1 ·
Seems that Pandora changed something on their end that is causing problems. 1 song plays in full then the app freezes.....I tried resetting both TVs and creating a new Pandora account. Tried using my phone's hotspot to eliminate our home network as a culprit.


1 TV is a LC-40LE830U the other a LC-60LE830U.
 

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Discussion Starter · #3 ·
No luck or solution yet. But glad to see its not just on our sets,... I emailed Pandora, and Sharp......awaiting a response from both.


What model do you have?
 

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Just called Sharp Aquos Support....they claim that effective immediately that Vudu no longer has a contract with Pandora and that its just tough....call and complain that this was an advertised feature (and one I use the most) with their TVs and they should step up and rectify it and not pass the buck....1 877 332 7867


any class action firm investigating contact me about being a putative rep...
 

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Same problem here. Pandora freezes after one song. I've purchased 2 Sharp 60" TV's and the Pandora app was a BIG selling point for me.......I'm pissed! If the problem is between Vudu and Pandora, maybe Sharp should just step up to the plate and license Pandora directly and update out sets.
 

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I just called the Aquos support line and had a long conversion. She said the problem began August 1 and that a memo came down to them in Aquos support concerning the situation. She said Sharp was monitoring the situation between Vudu and Pandora closely. I let her know I was very displeased and that the Pandora app was a big selling point for me. She documented our conversation and said it would be passed higher up. I suggested Sharp put something on their web sites about the problem and keep us updated. I also said that if Vudu and Pandora don't work something out, Sharp should directly license Pandora and do a firmware update. She implied that has been discussed. Call and complain.... 1 877 332 7867
 

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Thanks for the above info. I also own two Sharp TV's and just bought the 80" model for my home.

I made the call and confirmed all info above is accurate. I indicated I was an attorney and asked for a "reasonable solution".

None appears to be forthcoming at the moment.


As a lawyer, I am the last person looking to litigate a cause and waste my time...however they may push us to it. Absolute BS.
 

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A couple of other thoughts. The person I spoke with at Aquos Support told me this is a "third party" problem and that all Sharp was doing was monitoring the situation between Vudu and Pandora at the present time. I assume some other brands of smart TV's get Pandora via Vudo also, so if Sharp is out of the picture, you would think those other brands would be experiencing the same problem. Does anyone know if this is the case?


My TV is a 2011 60" 835 and my service provider is ATT Uverse. My son has a 2013 60" Sharp and a different service provider and said, as of last night, his Pandora was still working properly. I wonder if the shut-down is working it's way up from older sets to newer sets or if it's working it's way through service providers.
 

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Discussion Starter · #10 ·
Third party or not, the pandora logo is on the box advertised as a feature. It would be one thing if pandora ceased to exist. Sharp needs to work this out.
 

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Not experiencing this issue on the "857" However, last night I did get a message that Pandora server is undergoing maintainance and I could not log in. Is there a way to sort the stations by alphabetical order or is it just by the date the stations added?
 

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LC80LE857 is the model I have and no Pandora. Sharp said sorry and that was about it.

I hope I am wrong but would not expect you to have Pandora.
 

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this is happening on my Mitsubishi DLP tv, which has Vudu and pandora, pandora freezes after playing only one song???? this is some bullshiiiiiiiii:mad:
 

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Follow up....I just talked to my son that has a 2013 60" Sharp. He said his Pandora is still working properly BUT his Pandora app is NOT a sub-category of Vudu. (His Pandora app is in an app folder called Music). That tells me that Sharp has recently got a direct license for Pandora for their current TV's.
 

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Quote:
Originally Posted by boards3700  /t/1484755/pandora-app-freezes-afte...mart-tv-users-seeing-this-issue#post_23602455


LC80LE857 is the model I have and no Pandora. Sharp said sorry and that was about it.

I hope I am wrong but would not expect you to have Pandora.

Pandora is under "Music". But I have it on my LC-60LE857U
 

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Yes, I am experiencing the same issues which started just a few days ago. I have a 60 inch Sharp Aquos Quattron (don't have the model number on top of my head) and I subscribe to the Pandora service.

I do not see this issue in my Samsung TV, iPhone, and iPad Pandora apps

This maybe a Sharp specific problem, I hope to call Sharp service soonest
 

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It's not Sharp specific. I have the exact same problem on a Mitsubishi Unisen tv with VUDU. Pandora still works fine on computers and phones in the house. Has to be a problem with VUDU and Pandora. I really hope it gets worked out because I listen to Pandora on this tv more than I watch it.
 
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