Hey all,
I just wanted to direct your attention to this post from the 'ilovehdtv.com' "HDTV News Forum" archives.
"This article authored by Dale on 4/22/01 at 4:20 PM.
If anyone is contemplating buying ANYTHING from The Digital Connection, here is my experience with them.
On 3/5/01, I ordered a Sony GDM-FW900, and a Princeton Ai3.6HD HDTV ready TV. I received the Princeton 2 weeks later, after it had been handled by 3 different freight companies, none of which can be tracked by the consumer online. I had been told 5 business days. It was DOA(Dead on Arrival) with no external damage. I returned it 3/27/01 via 1 carrier, and it was received on 4/3/01. My credit card was not refunded until 4/17/01, 2 weeks later (during which my emails, faxes, and phone calls were ignored). Of note, I received a sales receipt dated 3/5/01 but POSTMARKED 4/4/01 that showed I had only paid 2450 for the Princeton, which is listed at 2799 on their website, digitalconnection.com. I had purchased 2 monitors that day, the Princeton and the Sony, for which they were asking 2200. I was given a discount for buying them both at the same time - 4800 for both. However, the sales receipt (which was sent only after I informed them I was returning the Princeton) showed that I had only paid 2450 for the Princeton and 2350 (full MSRP) for the Sony. So, it appears that the numbers were juggled to decrease the refund.
I am already out over 600 in shipping charges, not including the 350 not refunded. I don't know if what they did is legal or not, but I wanted to let people on this board know about it before someone else gets burned."
Hopefully the Ai3.6HD arrived DOA due to disrespectful shipping handlers and not because of any product quality issues. Any comments?
Regards All,
Chard