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Philips 42 inch plasma help

1153 Views 18 Replies 5 Participants Last post by  mlandau
I have a Philips 42 inch plasma tv. I have an antenna connected to it and I currently receive every HD channel available in my area. The problem is on my local CBS station, which is KSLA channel 12, I can get 12.1 which is the HD channel, 12.2 which is The Tube, and 12.3 which is a weather page. On 12.1, I can hear the audio of the programs on CBS but I receive no picture at all. Channels 12.2 and 12.3 are perfectly normal. Audio and video. Has anybody else had this problem? Or does anybody have any suggestions of what could be wrong? I thought maybe something was wrong with my antenna but that wasn't the case. I have tried 3 antennas and the same thing everytime. Any help would be much appreciated. Thanks.
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You need to tell us what model you have and where you are located.


Finally, you should post this under the PHILIPS TROUBLESHOOTING thread or the specific User Thread for the model you have.


Post more details in the appropriate spot and someone will help you.

Moderator, can we lock this thread to keep Philips problems confined to the existing threads? Thanks.
This sounds exactly like the problem I had which led me to my nightmare.


My PBS HD 12.1 could not show the picture. 12.2 and 12.3 were fine.

Upgrading the firmware solved that problem but led to others, which four bad upgrades later led to me bailing on the tv.


Check which firmware version you have and report back; also include the model.


Mike
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Quote:
Originally Posted by mkjnovak /forum/post/0


This sounds exactly like the problem I had which led me to my nightmare.


My PBS HD 12.1 could not show the picture. 12.2 and 12.3 were fine.

Upgrading the firmware solved that problem but led to others, which four bad upgrades later led to me bailing on the tv.


Check which firmware version you have and report back; also include the model.


Mike


The model number is 42PF5321D/37. I updated the firmware to the latest version and it didn't correct the problem. Still the same thing. Any other suggestions?

Quote:
Originally Posted by SHergenrader /forum/post/0


The model number is 42PF5321D/37. I updated the firmware to the latest version and it didn't correct the problem. Still the same thing. Any other suggestions?

Is it a TV problem or a broadcast problem?


Can you get HD via a STB?

Quote:
Originally Posted by PhilipsPhanatic /forum/post/0


Is it a TV problem or a broadcast problem?


Can you get HD via a STB?


I'm thinking it's a TV problem because I have asked numerous people in my area if they are having the same problem with KSLA CBS 12.1 and they have no problems at all with it. I don't have a STB, just been using an antenna plugged directly into the TV. Any ideas? Is the TV bad? I have no problems with any other channel except this one. 12.2 and 12.3 come in great with audio and video.

Quote:
Originally Posted by SHergenrader /forum/post/0


I'm thinking it's a TV problem because I have asked numerous people in my area if they are having the same problem with KSLA CBS 12.1 and they have no problems at all with it. I don't have a STB, just been using an antenna plugged directly into the TV. Any ideas? Is the TV bad? I have no problems with any other channel except this one. 12.2 and 12.3 come in great with audio and video.

Digital OTA signals are funky -- alot of it is 'hit-or-miss.' If it's the only bad channel, I'd think that help from Philips or a firmware upgrade should solve it. Maybe something in the SM can be tweaked, but I am not sure what.


Hopefully, some vets with more experience and knowledge with Philips and OTA signals can chime in.

Quote:
Originally Posted by PhilipsPhanatic /forum/post/0


Digital OTA signals are funky -- alot of it is 'hit-or-miss.' If it's the only bad channel, I'd think that help from Philips or a firmware upgrade should solve it. Maybe something in the SM can be tweaked, but I am not sure what.


Hopefully, some vets with more experience and knowledge with Philips and OTA signals can chime in.


I have already upgraded the firmware and that didn't work. I thought it would too. How do I access the service menu?

Quote:
Originally Posted by SHergenrader /forum/post/0


I have already upgraded the firmware and that didn't work. I thought it would too. How do I access the service menu?

Don't screw around in the service menu. How long have you had the set? Can you return it? If so, dump it and buy another brand...Philips = problems.

Quote:
Originally Posted by IcemanDallas /forum/post/0


Don't screw around in the service menu. How long have you had the set? Can you return it? If so, dump it and buy another brand...Philips = problems.

Yes, because all those problem threads at AVS dealing with Pioneer/Panasonic/Samsung are all make-believe.



He's looking for a solution, not a testimonial to this-or-that manufacturer.
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Quote:
Originally Posted by PhilipsPhanatic /forum/post/0


Yes, because all those problem threads at AVS dealing with Pioneer/Panasonic/Samsung are all make-believe.



He's looking for a solution, not a testimonial to this-or-that manufacturer.

I agree with that..and a Philips cheerleader isn't going to help either!
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Quote:
Originally Posted by IcemanDallas /forum/post/0


I agree with that..and a Philips cheerleader isn't going to help either!

If you've read my posts, I'm not into cheerleading for Philips or denigrating other models. I like Philips but I'm objective.


If his problem is signal related, it could be any Philips might have that problem. Since it's just 1 channel, I am led to believe that.


I would get another model 9631 and/or try and get HD via cable or satellite, since the options and transmission are better, but it's his call.
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Quote:
Originally Posted by PhilipsPhanatic /forum/post/0


If you've read my posts, I'm not into cheerleading for Philips or denigrating other models. I like Philips but I'm objective.


If his problem is signal related, it could be any Philips might have that problem. Since it's just 1 channel, I am led to believe that.


I would get another model 9631 and/or try and get HD via cable or satellite, since the options and transmission are better, but it's his call.

yeah right..pay for cable or satelitte when this is obviously a Philips tuner problem. Poorly designed products that owners consistantly have to find workarounds for, or load multiple firmware versions that cause other problems.

Quote:
Originally Posted by IcemanDallas /forum/post/0


yeah right..pay for cable or satelitte when this is obviously a Philips tuner problem. Poorly designed products that owners consistantly have to find workarounds for, or load multiple firmware versions that cause other problems.

It could be the specific method that the OTA broadcast takes; you think every single HDTV can know the specific frequency and other technical specifications of every particular broadcast channel, particularly split-channels? These aren't as narrowly defined as cable or satellite broadcasts.


And based on your definition, every single manufacturer of plasma TV's makes 'poorly designed products' -- if you doubt me, take a look at the Page 1 threads on the AVS Plasma section.
I love you PP.


You haven't had the problem; you don't understand the problem, it doesn't apply to you, but you're sure it's not the Philips.

I said earlier it sounds just like what happened to me.

FACT 1: Every other set in town I knew of could receive 12.1.

FACT 2: Mine could not.

FACT 3: Firmware fixed it.

QED: TV was faulty or at best behind.


Stop saying you don't defend Philips like a rabid spin-doctor.

You spend more time on the subject than seems plausible.

This is all I will say on the subject. I will not engage in a six post "No I don't - Yes you do."

Anyone can check all your posts and see.


Pointing out that other brands have faults is no defense of the new lows achieved by Philips, and their longevity is no excuse either. The repair numbers are annual not cumulative. Sure every item can have potential lemons; it's the percentage that's staggering.


Saying that HD is better on cable or satellite further proves that you have no technical knowledge at all in this area.


Mike
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Quote:
Originally Posted by mkjnovak /forum/post/0


I love you PP. You haven't had the problem; you don't understand the problem, it doesn't apply to you, but you're sure it's not the Philips. I said earlier it sounds just like what happened to me. FACT 1: Every other set in town I knew of could receive 12.1. FACT 2: Mine could not. FACT 3: Firmware fixed it. QED: TV was faulty or at best behind. Stop saying you don't defend Philips like a rabid spin-doctor. You spend more time on the subject than seems plausible. his is all I will say on the subject. I will not engage in a six post "No I don't - Yes you do." Anyone can check all your posts and see. Pointing out that other brands have faults is no defense of the new lows achieved by Philips, and their longevity is no excuse either. The repair numbers are annual not cumulative. Sure every item can have potential lemons; it's the percentage that's staggering. saying that HD is better on cable or satellite further proves that you have no technical knowledge at all in this area.

Mike

Mike, if a firmware upgrade fixes the problem....then, uh, what's the 'problem' ??



Yes, it would be nice if TV's worked flawlessley right out of the box, but they don't. That's true of all sets.


I didn't claim to be an expert here -- I even specifically stated that some 'vets' and others should be of more use than me. It's posted right above.


I don't know about 'new lows achieved by Philips' but other manufacturers have problems, too. Anybody can see that without even reading posts -- they can look at the threads on Page 1 of the Plasma section and judge for themselves. It's called being objective and letting the facts decide for themselves.


And yes, I do defend Philips but it has nothing to do with 'spin.' I try and put things in context and that doesn't include unnecessarily praising Philips or denigrating other models. I sent a letter to corporate detailing alot of problems -- some of which you yourself cite -- so the last thing you should accuse me of is being a cheerleader. A 4-page letter detailing problems, areas to be improved, complaints, headaches, criticism, etc, is hardly 'cheerleading.'


I know you had a bad experience with Philips and that's too bad. I hope you're happy with your new set, but that doesn't mean you have to attack Philips or me. I wouldn't denigrate your problems with Philips or any criticisms you have of the company or a particular TV model (and please note the model SHerg has is not one of the more commonly sold models).


Please don't put my attempts to offer a solution and/or put some problems in context to be unnecessary support for the company and/or indifference to his problem.


And on average, yes, HD is better via cable or satellite, depending on terrestrial contours and/or compression standards and delivery method employed by each. I'm not an expert here but I did go to a CABLECOM meeting on this about 11 or 12 years ago before virtually anybody here had HD.
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The cablecom meeting was biased for obvious reasons.

Quote:
Originally Posted by mlandau /forum/post/0


The cablecom meeting was biased for obvious reasons.

Sure, but the facts spoke for themselves and we could see the test results for ourselves right before our eyes. At the time of the meeting, the number of phone clients that the cable companies had could literally be counted on your fingers. Online fast-speeds were quite feasible but since this was pre-Netscape nobody thought it would be that big (except the cable company execs).


The CABLECOMM people wanted us to see certain things, sure. But they had to show us both sides of the various technologies and in that sense, despite their biases, it was an objective learning session.


I made alot of money for clients based on what I learned from CABLECOMM and other cable affiliates at that time. They were right more often than they were wrong.


My cable service may suck, but the technological vision of the guys at the top was second to none, I have to admit.
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