Originally Posted by Scmedic /forum/post/12586280
Well, I have acquired a top level exec's email from another thread, and emailed him. In the last few days, I've noticed the problem getting worse. I've also noticed a lot more "ghosting", if you will. The funny thing is, the "ghosted" area's on the screen, obviously highly visible on a black background, are the spots that I see the flickering red/green sparklies now. This is going downhill fast..I need this to be made right by Philips..
Originally Posted by advil_yum /forum/post/12577097
But for anyone reading this thread, let it be known that the good sets FAR outweigh the troublesome sets. I feel for those with problems, but unfortunately you just got bad luck with buying a lemon.
Originally Posted by jlppimb /forum/post/12602166
While this is true it does'nt take away from the fact that the time period for getting issues resolved is the most troubling part. As in most cases the good far out way the bad, but getting issues resolved in a timely matter and satisfying the customer are what bring people back to a certain brand. Hopefully Phillips takes care of its loyal customers. To the people who have problems, like the Phanatic said, be firm but polite. Good Luck!
Originally Posted by Scmedic /forum/post/12602567
I most definately wasn't rude in my emails. I made it a point how customer service had screwed up, and not documented my first call, and that I expected that a 2k plus dollar unit would warrant some outstanding customer service, not to mention more than one year of use.
Originally Posted by Scmedic /forum/post/12608673
Happy to say I recieved an email from a Philips exec, saying he was very sorry for my experience, and would have his team take care of it. 10 minutes later I got a call from Suzanne Young, the Philips Presidential Customer Liazon or something of the sort, and she was very apologetic as well. She told me they'd grant me full coverage for labor/parts, and that she was calling my closest service center right now. She told me she'd be handling it personally, and that they'd call me in the next day or so, and come to my house to see what the problem was, and make it right. She gave me her direct line, and told me to call her at anytime if I had problems!
Score one for top level execs!
Originally Posted by Scmedic /forum/post/12610170
She didn't offer me any extended warranty. lol.. Did they fix your set?
Originally Posted by jlppimb /forum/post/12609820
Said how sorry she was for my experience and offered to extend my warranty for a year. I already have an extended warranty from Best Buy, so I declined that.