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Discussion Starter · #1 ·
So I emailed Philips about the problems with the Q50. Here's the response I received this morning:

Dear Mr. Parenti,

Thank you for your e-mail requesting an upgrade for your DVD player,

model DVDQ50.

We apologize for the inconvenience this has caused you.

Please contact us at 1-800-531-0039 to obtain information regarding the upgrade for your DVD player. Our customer service professionals will be more than happy to help you.

Please ensure that you have your model number, serial number and your date of purchase (if necessary) for fast and efficient service.

If there is anything else we can assist you with, please do not

hesitate to contact us at our website which is www.philipsusa.com

Thank you.


Charles Downes

So I called this morning and customer support has NO CLUE of what I'm talking about. "Upgrade...huh??? DVD player??? What's that???..... "

What a tease

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