[bloomis914]

Well, I am very disappointed that after approximately 4 years my Pioneer ELite 50" Pro-1120HD plasma died.


Root cause of failure is " Y-Drive Board Assy failure".....Part # AWV-2082.


Total cost to repair Plasma and get back up and running is $550.75. I tried calling Pioneer USA Customer Service and was told the TV was out of warranty (2 years).


I am completely disappointed and unsatisfied with this type of costly failure to a 50" plasma TV that I bought for almost $6K in 2005. I own tons of Pioneer products and have been a loyal customer for over 25 years.


It is clear that Pioneer no longer cares about the Plasma market as they will no longer be making Plasma screens from what I have gathered. Very unfortunate as I felt they had the best picture by far. But with this type of service I will gladly find an alternative for my next Plasma purchase that will provide a better warranty. With the prices having dropped so much over the last 4 years I think I might just scrap this one and put the repair cost funds towards a bigger, better 1080p product even though the picture was flawless 'til the day it died.


Any suggestions? Wise remarks need not respond.

 

[NewOldVinyl]

Sorry, your complaint is without merit in my opinion. *shrug* The warranty was 2 years. Not 3, not 4, not 25. Electronics go bad. That's how it is.


"You take a risk every day. You take a risk waking up, crossing the street, and sticking your face in a fan."


I am as dumb as a bag of broken hammers, so hopefully my response will not be construed as "wise".

 

[hodges69]

"even though the picture was flawless 'til the day it died."


I think you just answered your own question....for a $550+ investment...

you would be bringing back to life,one of the better,if not the best,PQ Plasma out there...

For me,it would be a no brainer .

 

[Idiotcanuck]

How about scavenging the part, from ebay, craigslist, another defective unit etc. To reduce the repair cost? Of course it depends on how much of the cost is parts and how much labour.

 

[5150Joker]

Is this post for real? You're mad because an electronic item failed which has been out of warranty for 2 years and you blame the manufacturer? WTF! If you want to talk about mad, I paid nearly $2400 delivered for my 500M and now the price is $2000 delivered only 1.5 weeks later. That's something to be pissed about.

 

[discopaul]

$ years old and died...sorry to read that.

I wouldn't waste money fixing it. Today's modern plasmas are superior, even those just under $1000 for a 50" model.

 

[Cleveland Plasma]

Can I here ya say "Oh Yeah" !! Your part is $170 out the door. Buy it while ya can. Click below

>


I wonder how hard that is to replace. Probably take the repair center 15 Minutes and they would charge like $200

 

[cold_fusion]



Quote:
Originally Posted by 5150Joker /forum/post/16892775


Is this post for real? You're mad because an electronic item failed which has been out of warranty for 2 years failed and you blame the manufacturer? WTF! If you want to talk about mad, I paid nearly $2400 delivered for my 500M and now the price is $2000 delivered only 1.5 weeks later. That's something to be pissed about.

If I spent $6000 on a display and it only lasted 4 yrs until a major malfunction occured, I'd be POed too....ie a set costing that much should last a very long time imho...

 

[42041]

holy crap, complex electronics BREAK???

that's just crazy talk, everything i've ever bought still works like the day i bought it

 

[tbird8450]



Quote:
Any suggestions?

Yes.


Next time you make a $6000 purchase, consider an extended warranty.

 

[ryanhugh]

what's with the sense of entitlement? things break, even expensive things. you own the tv, not pioneer.

 

[QZ1]



Quote:
Originally Posted by tbird8450 /forum/post/16892909


Yes.


Next time you make a $6000 purchase, consider an extended warranty.

Bingo!

 

[QZ1]



Quote:
Originally Posted by ryanhugh /forum/post/16892981


what's with the sense of entitlement? things break, even expensive things. you own the tv, not pioneer.

Indeed TVs break, sometimes just out of warranty, let alone 2 years after warranty.


Some people think that an expensive TV = will last many years.

No, an expensive TV = high-end technology, with no guarantee how long it will last, other than it will be repaired or replacing during the warranty period.

 

[5150Joker]



Quote:
Originally Posted by cold_fusion /forum/post/16892873


If I spent $6000 on a display and it only lasted 4 yrs until a major malfunction occured, I'd be POed too....ie a set costing that much should last a very long time imho...

I paid nearly $30 grand for my mercedes, I guess it better last me forever!

 

[1Bigsteve]

I hope I can give you some understanding with your situation with my post...by my 5080 dumped on me at 16 months. 4 months out of warranty and pio was not all that supportive as well. I decided to do bunch of research (7/2 blink code) and tried some parts ... y board included. After not fixing it, i had no chocie but to call out a repair guy and at 80.00...told me it was my x board (jeesh, took all of 4 minutes

). As it stands, I got a y board I gotta decided to return ( may keep for a spare) and order the x board. Two choices. Swap them out ourself or pay the repair bill. If your anywhere close to my 5080, it's a easy repair to do yourself. However, I understand your pain. 6k is a lot and I too would expect more, but things happen. To be honest, I was REALLY po'd when mine went down, but understand things happen. Sometimes ya gotta vent...

When I searched my parts, shopjimmy and discount merchant came up. You can also buy your part direct form Pio.

 

[cold_fusion]



Quote:
Originally Posted by 5150Joker /forum/post/16893053


I paid nearly $30 grand for my mercedes, I guess it better last me forever!

Apples and oranges my friend...I guess next it'll be acceptable to replace ones fridge or stove every 4 yrs. Old CRT sets used to last ages before dying.

 

[RandyWalters]



Quote:
Originally Posted by 5150Joker /forum/post/16893053


I paid nearly $30 grand for my mercedes, I guess it better last me forever!

Well the car will last forever, but the expensive electronics have a tendency to develop problems. Being a BMW enthusiast and racer and instructor i see lots of electrical and electronic failures on people's expensive new cars. The more complex or high end they are, the more likely they are to fail. Most of the BMWs in the dealer's service bays are there for an electronic problem. In my industry (Electrical Wholesale) a 2% to 5% failure rate on electronic ballasts and trip units and contactors and dimmers etc is the norm. It didn't used to be like this 20 years ago - such is the way of modern electronics. That Pioneer board probably got knocked out by a 25 cent capacitor that blew.

 

[1Bigsteve]



Quote:
Originally Posted by RandyWalters /forum/post/16893165


That Pioneer board probably got knocked out by a 25 cent capacitor that blew.

That's exactly what the repair guy said about my x board!

 

[QZ1]



Quote:
Originally Posted by cold_fusion /forum/post/16893140


Apples and oranges my friend...I guess next it'll be acceptable to replace ones fridge or stove every 4 yrs. Old CRT sets used to last ages before dying.

You think appliances last a long time anymore?

We have had several out of warranty repairs on pretty good appliances that we take good care of, over the last several years.

Our local dealer said the newer electronic control panels that didn't used to exist are what usually fail, and the appliances are not lasting as long as they used to.

They only have one year warranties. Is it acceptable? No, but the only option is buy an ext. warranty.

 

[MrLucky]

I've had other appliances both mechanical and electronic that outlasted their usual lifespan by 2-4 times. Average it out man!