First, make sure your POTC is clean. Then load it, 3x scan through the intro crap until you get to the blank spot. Wait a good long time and it will probably load the menu. Select play movie on the left; never select the right option or top menu. If you get nothing after a good long wait, try the chapter forward button which may get you to the play (pop-up) menu. It is a ridiculous PITA, but you should be able to get it to work. Once you get the pop up menu and the movie going, you are home free.