[Nechako]

Yesterday we were hit with a massive power surge that killed many of our electronics and every surge protector in the house.

The surge was so strong that it destroyed an outlet on the outside of the house and did some damage to the wiring.


Our LN52A650, BD-P2550 Blu-ray player and Nintendo Wii were plugged into the same surge protector.

The surge melted the protector and killed the Blu-ray player and the Wii.


The tv seems to have survived and appears to function normally. Is it possible that it has no internal damage?


Do you think a problem could surface after a while?


The tv is only a few days old and any damage could be covered under warranty.


The P2550 and Wii are covered by the extended warranty.


Any thoughts or suggestions would be appreciated!


Thanks,

Richard

 

[lofar]

For real? That's not a surge that's a major f-up on the part of the power company. What the heck did they feed you a couple thousand volts? You're lucky your house didn't catch fire. I'd be all over my power company demanding they repair the damage if that happened to me.


If the TV works, and the color and sound all look and work ok then it is probably fine. It doesn't take much to throw one of these sets out of wack, even the smallest diode if burnt out would cause some type of very noticable problem.


You can also check if you have a warranty on the surge protector. Most of the good surge protectors offer $25k -100K+ in device insurance for devices that are plugged into them during a surge. If it wasn't one of those and it was just a 5.99 power strip with a fuse in it that you picked up at ace hardware then i'd recommend you invest in something better. Don't spend $2000 on a TV and then be too cheap to spend $25 on a surge protector or even $100 on a full fledged UPS.

 

[Nechako]

My Dad is a high voltage electrician and he is seriously annoyed! He thinks this was caused by a screwup at the power company not a tree and snow like they said.


He is calling some of his connections in the company to see if he can get more info.


Most of the neighbors had more damage than us!

The surge protector wasn't super cheap but it obviously wasn't enough.

One of the neighbors had one installed at the breaker and it burnt up.


I'll be looking into a new surge protector. Any suggestions?


Richard

 

[lofar]

APC, they offer a lifetime warranty and $100K lifetime coverage against equipment damage from surges. They're not the cheapest, but by far the best. Tripp lite is good too but only offer $5000-$25000 coverage depending on the model you get.

 

[Nechako]

We had two small APC surge protectors that saved the computers and printer.

I'm looking at the H10 for the home theater system.


Richard

 

[saturation]

Sorry to hear. What brand and model of surge protector was it?


There are large differences in how they are made and respond, and no better test of how well its made by the number of devices it protects, when plugged into the same protector.


Now is a good time to test the warranty and policy of the surge protector, many offer free replacement after a surge and equipment protection, but how that is done is very dubious. Call the maker's claims number ASAP and let us know what they say.


Yes, its possible it has no internal damage. To test the TV, you could stress test it, what is also called a 'burn in'. Leave it on for 3 days nonstop to see if anything happens. You can mute the sound when you're not watching it.


To replace the surge protector, I'd go too with APC, the P11VNT3 is their top consumer brand and APC is known to respond very well to surge damage to their protectors promptly.

Quote:
Originally Posted by Nechako /forum/post/15477228


Yesterday we were hit with a massive power surge that killed many of our electronics and every surge protector in the house.

The surge was so strong that it destroyed an outlet on the outside of the house and did some damage to the wiring.


Our LN52A650, BD-P2550 Blu-ray player and Nintendo Wii were plugged into the same surge protector.

The surge melted the protector and killed the Blu-ray player and the Wii.


The tv seems to have survived and appears to function normally. Is it possible that it has no internal damage?


Do you think a problem could surface after a while?


The tv is only a few days old and any damage could be covered under warranty.


The P2550 and Wii are covered by the extended warranty.


Any thoughts or suggestions would be appreciated!


Thanks,

Richard