Really, no one in this august group has a thought??!!??
Sorry for the necro-post, I just put this up over on the Cox forums. Thought someone over here might have an idea...
About 10% + of the programs that I record either won't play, or won't play all the way through. There are several scenarios:
1. Select a recorded program to play back and all I get is a grey screen. Stop/restart. FF/RW. no effect.
2. Select a recorded program to play back and I get a message that says something like "Cannot playback this recording right now. Please try again later." I try several times over several days, nothing.
3. Start to watch a program, and part way it just freezes. Sometimes I can FF and miss a chunk, but it continues playing later in the episode. Sometimes, no matter what I do it is just stuck.
4. I have received error code 22.214.171.124 several times, with an 866 number to call.
Are these symptoms familiar to anyone?
Sorry to bump a necro thread, but it's a confirmed software issue, actually (supposedly) drive firmware. I see you mentioned they swapped the head but the replacement may have had the same issue.Just a guess: Whole Home DVR setup, right? Poor WHDVR installation, most likely.
Bringing back an old thread from a google search. I have the GMH9865 box and what the OP posted happens all the time. Here in 5/8/2017, the issue still exists. I am unsure the date of my box, I can look on the back. I am also unsure of the software's firmware version but what was posted above sounds similar.Sorry to bump a necro thread, but it's a confirmed software issue, actually (supposedly) drive firmware. I see you mentioned they swapped the head but the replacement may have had the same issue.
Cisco's issuing a recall and Cox is swapping out the 9865hdc DVR heads. They sent out mailing about it and setup a hotline for replacement. The specific problems are issues with ff/rew & content corruption (mailer said it would eventually completely fail).
The Cox hotline # for replacement is 877-751-8024.
They're offering self install/ship, pickup replacement from the Cox office or dispatch a tech to install and giving an on-demand credit (I think it was $5-6?)
Self install they ship you the replacement unit (3day fedex) and send you a prepaid label to return the old one.
One thing to note, they (for me at least) disable your old dvr head on the day the new one is delivered, so make sure you're caught up on recorded content and have a list of your dvr schedule, otherwise you'll have to call them to have them re-active your old dvr head to be able to see anything on it (not the best deployment plan for self install).
Calling them to reactivate the old head took about 1/2 hour on the phone with them.