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Your best bet is to call them and leave a message(s). They will get back to you. My Legend need a new amp and they sent me a replacement one three days after I got in touch with them. It's just a few people running the place so be patient. I know how it is, I've been there so hang tight. Chad (epik ower) stands by is products and he will make it right.
 

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+1 call and leave message if no one answers. Most likely Chad will overnight a brand new replacement amp to you and you send the other one back to them. EPIK has OUTSTANDING customer service, they'll make it right
 
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