A useful clean install/reinstall manual procedure below that has help me to clear random problems on my system.
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Subject: Intel(R) Technical Support
Hello xxxx,
Per our phone conversation, below are the instructions for a "clean
install" (completely remove the product and then reinstall) If you have
any trouble with the steps below, feel free to contact me again. Also,
please note that these instructions are valid for Windows* 98, Windows* 98
SE, and Windows* ME. If you are using a different operating system,
contact me again for further options. Please include your case number of
xxxxxx if you need to reply
1. Remove all Wired or Wireless entries from Add/Remove Programs.
2. Unplug the base station from USB and Power.
3. In the \\windows\\inf\\other\\ directory, delete all .INF, .CAB and .CAT
files that belong to Wired or Wireless devices, including entries
beginning with:
WIRELESS*.*
IMOUSE*.*
WINGS*.*
INTDEV*.*
INTKB*.*
4. In the \\windows\\inf\\ directory, delete all file that begin with
HIDDEV*.*
5. In \\windows\\system32\\drivers, delete all files that begin with HID*.*
and WINGS*.*
6. In \\windows\\system, delete FAMILY.CPL
7. Delete the directory \\windows\\inteldev\\
8. In the system registry:
9 Click on Start, Run and type in regedit. Make the following
modifications to your registry:
A. Browse to Hkey_Local_Machine and then Enum.
B. Remove the HID key branching off of ENUM
C. Click the plus next to USB and check each item branching off of
it. Delete all items that pertain to wired or wireless peripherals. This
information can be found on the Right-hand window pane.
D. Browse to the key for \\HKey_Local_Machine\\software\\intel\\ and
delete \\intel peripherals\\ and any other key specific to the peripherals
devices, if present
E. Browse to
\\HKey_Local_Machine\\system\\currentcontrolset\\services\\c lass and do the
following:
-delete the \\hid key and the \\wings key
-check the \\mouse key and delete any wired or wireless items
if present
-check the \\keyboard key and delete any wired or wireless
items if present
-check the \\usb key and delete any wired or wireless items
if present
NOTE: The registry editor is a powerful tool which requires precision when
making modifications. There is no method of automatically undoing
mistakes. If you do not feel comfortable performing these steps you may
want to have someone perform them for you. Intel is not responsible for
errors made by the user during modification of the registry.
If you would prefer to speak with Technical Support to have them walk you
through these steps, please see the information below.
The phone number for Intel(R) Technical Support is 916-377-7000. Hours of
operation are: 10am-8pm Monday-Friday 9am-2pm on Saturday These hours are
Pacific Daylight Time.
10. Replace the hiddev.inf file from the Windows* CD:
If you have Windows* 98 or Windows* 98 SE:
A. Insert your Windows* CD.
B. Click on Start, Run, type in SFC, and then click OK.
C. Place the black dot next to "Extract one file from
Disk".
D. Enter hiddev.inf into the space provided and click
Start.
E. Enter C:\\Windows\\INF into the save file in field.
F. Enter X:\\win98 into the restore from field where X is
the letter of your CD-ROM drive.
G. Click OK. If you are prompted to back up the file, do
so.
H. Reboot
If you have Windows* ME:
A. Click on Start, Run, type in MSCONFIG, and click OK.
B. Click on Extract File.
C. Enter hiddev.inf into the field and click Start.
D. Insert your Windows* ME CD and then enter Z:\\Win9x where
Z is the letter of your CD-ROM drive.
E. Enter C:\\Windows\\INF into the save file in field. Click
OK.
G. Reboot.
10. Please disable any background applications you may be running. Click
on Start, Run, type in MSCONFIG and click OK. Place the black dot next to
selective startup. Remove the check from Load Startup Group Items and
click Apply and then OK. Reboot.
11. After Rebooting, press CTRL, ALT, and Delete keys simultaneously.
End task each item in this list except for Explorer.
12. Open My Computer, C:\\, Windows, and then Temp. click on Edit and
choose select all. Click on File and choose delete. Agree to send all
the files to the recycle bin. Note: Be certain that you are in the
C:\\Windows\\Temp folder before doing so.
13. Install the software as indicated in the software guide.
Regards,
Intel(R) Technical Support
